The Balanced Scorecard for Hospital Performance and Productivity ABSTRACT The purpose of this paper is to provide an overview of the usefulness of the Balanced Scorecard in improving a hospital’s management and delivery of health care at reduced cost without loss of quality. This paper describes an approach to designing and implementing a balanced scorecard system for measuring performance and productivity in a hospital setting. Specific measures of performance criteria are suggested as well as
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Balanced Scorecard Traditional Performance Measurement Historically‚ the measurement system for business has been financial. Activities of companies were measured and monitored through the traditional financial accounting model. However‚ the extensive‚ even exclusive use of financial measurements in business has been criticized primarily because an overemphasis on achieving and maintaining short-term financial results can cause companies to overinvest in short-term fixes and to underinvest
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Frieda’s Fizz Balanced Scorecard Analysis Brenau University Abstract A balanced scorecard is a tool to provide management a way to bridge the gap between the organization’s strategy and vision and the operational processes used to do business. It enables the company to look at more than just the financial targets‚ but to include nonfinancial measures such as customer service‚ internal business processes and more. These intangible measures provide better focus on the organization’s long-term
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Rivalry amongst competing firms – Apple is in the unique situation that it has its own proprietary operating system and only used by Apple. So although the competition is fierce for customers‚ it is a different type of battle for Apple than for others such as Samsung‚ Google or Microsoft. Apple does face stiff competition but it is in the battle for use-case preference. The Android or Windows OS is different than the Apple iOS and consumers make a choice as to which road they are going to go
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SOCIOLOGICAL PERSPECTIVES Sociology is known to be a very debatable subject without an agreeable consensus. Different perspectives exist and each one tries to explain the society in a different way. A perspective can be defined as a set of principles‚ an approach or a school of thought which helps to understand and explain social life. A perspective helps us to understand how the society is organised‚ how social life is arranged and how it functions. Sociological perspectives can be categorised
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Online Learning: A Student Perspective Abstract The background of students in higher education is changing from the traditional middle class school-leaver to a complex mix of age‚ race‚ gender‚ ethnicity‚ socio-economics‚ and experience. With this complexity of student needs‚ abilities‚ experience and expectations comes challenges for academic staff and administration as well as for students which already had great impacts on student performance. Negotiating the steep learning curve for those
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KEY BENEFITS OF BALANCED SCORECARD Better Strategic Planning The Balanced Scorecard provides a powerful framework for building and communicating strategy. The business model is visualized in Strategy Maps which forces managers to think about cause-and-effect relationships. The process of creating a Strategy Map ensures consensus is reached over a set of interrelated strategic objectives. This means that both performance outcomes as well as key enablers of future performance (such as the intangibles)
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Introduction This essay will try to explore the role of the Balanced Scorecard in today’s organisations‚ in particular in hospitality businesses. The research will start by exploring performance measurement and later will describe the basics of the Balanced Scorecard to finish with a practical example of the implications of not applying correctly a performance measurement system in a hospitality business. Performance measurement is described by Neely et al (1995) as the process of quantifying
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Running head: BALANCED SCORECARD 7 Running Head: BALANCED SCORECARD � PAGE * MERGEFORMAT �1� Balanced Scorecard BUS/475: Integrated Business Topics January 25‚ 2010 � Balanced Scorecard Creating mission and vision statements are the initial steps of strategic management‚ "the set of decisions and actions that result in the formulation and implementation of plans designed to achieve a company ’s objectives" (Pearce & Robinson‚ 2009‚ p. 3). Establishing _what the business is_ and _where it wants
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Balanced scorecard A strategy management tool • Introduction Companies today are in the midst of a revolutionary transformation as Industrial age competition is shifting to Information age competition. The cut-throat competition that businesses faced in the last two decades has made them to look for improvement initiatives like Total Quality Management‚ Just-in-Time (JIT) systems‚ Employee empowerment and Re-engineering. Though these initiatives resulted in enhanced shareholder value‚ they
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