expenses‚ especially if we are talking about cats and dogs‚ the average PET SMART’s customer should be someone from the upper lower class or from middle class. The age range is not completely defined‚ but by the way the company sells their services‚ almost like the pets are their children‚ I would say that the main target audience is between 18 to 55 years old. That also gives the perspective that the target customers are either young families with children‚ young families who opt out of parenthood
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“A STUDY ON CUSTOMER SATISFACTION FOR BSNL MOBILE SYNOPSIS The Telecom industry is one of the leading and fastest growing in the world as communication plays a vital role in the world and especially in India. It acts as a major catalyst for the economic growth. BSNL has good brand awareness among the people. This could be attributed to its long history in the market and continued support from the Government. In today’s competitive world‚ BSNL has to provide excellent services to attain a major
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Customer Lifetime Value (SMALL BOOK 167-177) * Customer lifetime value (CLV)‚ is the net present value of the cash flows attributed to the relationship with a customer. * The use of customer lifetime value as a marketing metric tends to place greater emphasis on customer service and long-term customer satisfaction‚ rather than on maximizing short-term sales. * Two approaches to CLV: * Disaggregate (“spreadsheet”)– Complex and cumbersome‚ but allows you to build in any assumptions
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CUSTOMER SATISFACTION SURVEY ON PRODUCT‚ SALES & AFTER SALES-SERVICES OF UNITED DIESEL Objectives : 1. To establish the Overall Customer Satisfaction Index 2. To find out Customer Satisfaction on product 3. To find out Customer Satisfaction on Sales processes 4. To find out Customer Satisfaction on After Sales- Service aspects (Greet the customer “Good Morning Sir” and say “ I am-------- from AC Neilson‚ I understand you are involved in transport business and I am here to take your opinion
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Why customer service should be pro9mpt and professional? 1 – Explain‚ in approximately 200 words‚ the reasons why customer service should be prompt and professional. Include three effects on the customer if it is not and three effects on the support organisation if it is not. R: Customer service should be prompt and professional‚ to create relationship advertising focuses on getting customers and keeping them in the longer term using a combination of marketing‚ be capable of help to retain customers
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STUDY OF CUSTOMER PREFERENCE TOWARDS PURCHASE OF LAPTOP/DESKTOP OF HCL ACKNOWLEDGEMENT It gives us immense pleasure to acknowledge the names‚ who had helped us in successful completion of this project. First of all I would take the opportunity to thank the Almighty God for granting me all the strength I needed. Generous thanks to my project guide Prof Mukesh Porwal without whose guidance and support this project would not have been possible. We are thankful to him for his constant constructive
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staff with increased skills and abilities. Using the common cases of complaint customer and teaches the staff how to handle the problems in a right way and therefore increases the quality service. Also‚ it provide a time for staff build up the team spirit. Since customers are more demanding‚ restaurant should increase the service quality that can provide an edge of competitive advantage and meet the satisfaction of customers. Also‚ the service not only including how the staffs serve the guest when they
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Welcome to Iberostar Teamwork Teamwork is defined as an activity or a set of interrelated activities undertaken by a number of people; in order to achieve a common objective The importance of Teamwork The interesting concept in the management jargon is widely understood in the extended form for TEAM is: T- Together E- Everyone A-Achieves M-More The importance of Teamwork on productivity and production Teamwork generates more productivity and offer better solutions than if individuals
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How Distribution Is Arranged To Provide Customer Convenience? There are several ways in which businesses arrange distribution to provide customer convenience. The methods used may vary slightly based on what sort of business is being operated. For example‚ those who are running an e-commerce business will have different techniques than those who have a standard "real world" business headquarters. Also‚ different real world businesses may have different techniques dependent upon the size of the
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Decision Sciences and Management Information Systems MBA 608 Statistical Models for Business Decisions Review for Class test #1 1. A summary measure that is computed to describe a characteristic from only a sample of the population is called a) a parameter. b) a census. c) a statistic. d) the scientific method. 2. The British Airways Internet site provides a questionnaire instrument that can be answered electronically. Which of the 4 methods
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