Understand how to make telephone calls 1.1 - Describe the different features of telephone systems and how to use them Hold – so that you can hear them but they can’t hear you‚ for example if the person you rang asked a question and you didn’t know the answer‚ you would put them on hold to ask someone within the business. 1.2 - Give reasons for identifying the purpose of a call before making it To understand the purpose of the phone call will make it so that you know what you are talking
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This unit is about making and receiving telephone calls and transferring calls‚ when necessary‚ in a business environment. 1- Understand how to make telephone calls. 1.1 Describe the different features of telephone systems and how to use them. Telephone systems have many different features this allows us to handle and manage calls in a professional manner. · Call holding- places a caller on hold so you can perform another task. This could be to locate paperwork‚ find
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Stakeholder Analysis Shmeka L. Williams MHA601 August 13‚ 2013 Earl Greenia There are far too many Americans uninsured for adequate healthcare. Contrary to what some people believe; it is not just the unemployed or impoverished who have trouble getting adequate healthcare for themselves and their families. In fact‚ according to the Center for Disease Control (CDC)‚ more than “45 million Americans did not have health
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A Telephone Call Analysis REALISTIC‚ MODERNIST PLOT‚ 1st person monologue A Telephone Call brings up issues such as the constraints of society and the different places men and women occupy it all through a simple device‚ the telephone. The character in this story is awaiting a call from her lover‚ who promised to call but has not. The woman goes through a variety of emotions including anger‚ hope‚ and despair. Parker uses this very uncomplicated situation to highlight the power dynamics to
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Should we legalize euthanasia to a person who is in a vegetative state? Many people in many countries are suffering for no reason at the end of their lives. They cannot die even though they want themselves to be killed painlessly in the situation that they will never get better. Euthanasia is the practice of terminating the life of a person or animal in a painless or minimally painful way‚ usually by lethal injection. Euthanasia is a controversial issue in these days because of conflicting moral
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CHAPTER 1 The Importance of Business Ethics SUMMARY This chapter provides an overview of the field of business ethics. It develops a definition of business ethics and discusses why it has become an important topic in business education. It also examines the evolution of business ethics in North America and explores the benefits of ethical decision making in business. Finally‚ the chapter provides a framework for examining business ethics in this text. LECTURE OUTLINE I. Business Ethics
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China’s decisions to support the actions of the United States to level sanctions against North Korea. China and North Korea are two major parties in maintaining the international relations in North-East Asia where China is recognized as a global superpower. While‚ North Koreas became a serious threat to South Korea‚ China‚ and the USA as a result of its illegal development of nuclear weapons against international restrictions. In this paper‚ the Tri-International Relations between the U.S‚ North Korea
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Unit 107- Make and receive telephone calls Understand how to make telephone calls 1.1- Describe the features of telephone systems and how to use them. On my own phone at work o have many different features such as * Loudspeaker * Volume * Hold * Transfer * End call Each one of these features has a different working. Loudspeaker- This is so myself and others around me can hear what the clients have to say‚ coming through the phone rather than a headset. Volume- This is so
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tension between the Soviet Union and the United States of America. It was a clash of these supergiants in political‚ ideological‚ military‚ and economic values and ideas. The blame for the Cold War cannot be placed on one person -- it developed as a series of chain reactions as a struggle for supremacy. The conflict in ideologies between capitalism and communism resulted in one of the greatest conflicts of the twentieth century. Both the United States and the Soviet Union share equal responsibility
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Unit 1- The Business Environment P2- Describe the different stakeholders who influence the purpose of two contrasting businesses Key stake holder’s introduction A stakeholder is any person who has an interest in a business. A stakeholder usually is an individual‚ a group or an organization. These people usually have an interest in a business because they are an owner‚ manager‚ worker or customer. These people have interest in the business because for most of them their profit or salary is
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