SCM 3301 Spring 2013 Exam 1 Study Review The exam will cover chapters 1-4 from the textbook. Format: 34 multiple choice questions of approximately equal weightage from each of the four chapters. Resources to study: * Lecture Notes ( If you have missed a class‚ please obtain the notes from a classmate) * The textbook * Closely read the sections covered in the lectures * Closely read the material related to the main ideas listed below Main Ideas: Chapter One:
Premium Supply chain management
ERP Topic In-Depth Reporting Open Source ERP Systems Submitted by Arun Kumar S (1385711) Karthik Ganapathy (1399716) On 10/30/2013 Open Source ERP We would be addressing the following questions regarding Open Source ERP. Is Open Source the answer for ERP Solutions? What are the reasons for companies to adopt Open source ERP systems? What is the status of Open Source Systems Today? What are leading Open Source ERP systems and what do they offer? Introduction – Open Source ERP
Premium Enterprise resource planning Open source Free software
1. Enterprise Resource Planning (ERP)’s roles in Supply Chain Management. 1.1. The Strong Integration function ERP systems integrate all data and processes of an organization into a unified system. A typical ERP will use multiple components of computer software and hardware to achieve the integration. A key ingredient of most ERP systems is the use of a unified database to store data for the various system modules. ERP and SCM integration help organizations track and analyze key information
Premium Enterprise resource planning Supply chain management
Evaluate the impacts of CRM initiatives on both efficiency of operations and company effectiveness. Performance Analysis of CRM CRM initiatives impact on both efficiency of operations and company effectiveness. Cost effectiveness Facts: Hilton worldwide internet websites provides cost effective customer service‚ including online hotel reservations and HHonors enrollment. business‚ technology and information services for our hotel guests‚ including high speed internet access at virtually all
Premium Customer relationship management Customer service Hotel
latest technologies‚ which includes software‚ IT equipment etc. Software solution that addresses all the needs of an enterprise with the process view of an organization to meet the organizational goals and integrate all the functions of the enterprise. ERP is one of the latest technology/system which are now being implemented almost in every
Premium Enterprise resource planning
Chapter 2 Conceptual Frameworks for Supply Chain Management No great discovery was ever made without a bold guess. Isaac Newton 2.1 Agile‚ Flexible and Responsive Supply Chains To ensure long-term competitiveness and survival‚ companies implement new strategies‚ based on collaboration with business partners and an advanced utilization of IT and Web services (Geunes et al. 2002). Various competitive strategies of agile‚ responsive and flexible SCs have been developed over the last decade
Premium Supply chain management Supply chain Management
Summary Customer relationship management (CRM)‚ is a date and information management system that integrates planning‚ scheduling and the control of pre-sale and post-sale activities within businesses. It helps combine technology and business strategy to support business and customer relationships‚ and to help businesses develop and implement go-to-market strategies The review is about obtaining mutual understanding the success and failure of CRM. Although CRM has been one of the fastest growing businesses
Premium Customer relationship management
CH14.QXD 9/24/07 11:56 AM Page 435 . 14 Chapter Enterprise resource planning (ERP) Source: Northampton Symphony Orchestra Introduction One of the most important issues in planning and controlling operations is managing the sometimes vast amounts of information generated by the activity. It is not just the operations function that is the author and recipient of this information‚ almost every other function of a business will be involved. So‚ it is important that all relevant
Free Enterprise resource planning
Customer Relationship Management In AIRWAYS Introduction Customer Relationship Management (CRM) consists of the processes a company uses to track and organize its contacts with its current and prospective customers. The work of CRM involves focusing on service-automated processes‚ information gathering and processing‚ and integration and automating various customer-serving processes in a company. CRM software is used to support these processes; information about customer and customer interactions
Premium Customer relationship management
effects are reflected on its database expanding at 45GB a month and putting tremendous pressure on its ERP. The average response time on its SAP servers was over 1200 milliseconds with capacity utilisation levels often hitting 90 to 100%. The systems began to crawl and impact the business and demanded an upgrade from current ERP systems to ERP II platform. BENEFITS OF IMPLEMENTING ERP II ERP II is defined as business strategy and asset of industry-domain-specific
Premium Business process reengineering Supply chain management Enterprise resource planning