success of any business (Parasuraman et al.‚ 1988) and the banking sector in this case is not exceptional. Service quality has been widely used to evaluate the performance of banking services (Cowling and Newman‚ 1995). The banks understand that customers will be loyal if they receive greater value than from competitors (Dawes and Swailes‚ 1999) and on the other hand‚ banks can earn high profits if they are able to position themselves better than their competitors within a specific market (Davies
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inside the organization. There are so many differing lifestyles and family types that organizations need to be open in their planning and need to ensure equality when creating benefits packages and pay structures. “The organization with effective compensation and benefits drives its personnel costs‚ manages the performance of employees and rewards the extraordinary performance” (HR Management Guide‚ 2011). Benefits and Compensation Equal Pay Act (1963) and Minimum Wage In 1963‚ the Equal Pay Act was
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“Employees Satisfaction and Attrition” At “Big Bazaar (Future Retail Group)” Submitted in partial fulfillment of the requirements for the award of The degree of Master of Business Administration Submitted to: Punjab Technical University Jalandhar By: “Aysha Parveen” Registration no-9212400077 Under the guidance of “Prof. Aswathi Nair” #70‚ 2nd Main Road‚ 3rd Cross‚ Kanaka Nagar‚ Nagawara‚ BANGALORE – 560 032 2009 - 11 GUIDE CERTIFICATE This is to certify that the Project
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class companies have taken more market share by providing notably better customer service. Executives know that to stand out in a crowded field of competitors‚ customer service is a very critical component in achieving and maintaining a high level of customer satisfaction. When pressures move the organization to meet only performance goals and measurements such as overhead absorption‚ shipping dollar targets‚ labour efficiency‚ purchase price variance and the like‚ however‚ customer service often takes
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What is the most difficult HRM-related problem have you encountered in your organization? How did you overcome it? HRM is all about managing people. It is about managing a totally complex component of an organization. And if I were to measure the extent of an organization’s complexity‚ I would say then that it greatly relies on how big an organization is. As one of the employees of a government office manned with approximately three hundred unique individuals‚ the most difficult problem
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education for all Americans is essential for individual success and national economy‚ the truth is it has become increasingly expensive and doesn’t even guarantee a job after graduation. What exactly qualifies as a “good education?” Most people associate higher education with good education. Every year students will have to pay 3-4% more over inflation due to available subsidized loans and increased aid (McArdle). This means that because of the massive amounts of people receiving some form of aid‚ colleges
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Workforce Characteristics................................................................................................ 11 V. Best Practices in Retention: a Review of the Literature................................................... 12 1. Compensation and Benefits.......................................................................................... 18 2. Recognition and Rewards............................................................................................. 23 3. Training
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Compensation- Employee compensation has three elements: base compensation‚ pay incentives‚ and benefits. These three items constitute remuneration package which the employee obtains for his or her labor. Benefits- pay and benefits are the most significant cost in most organizations. Summary Frank L. Giancola is retired HR practitioner and college professor who taught HR and compensation management at Central and Eastern Michigan University. He graduated with a BA in psychology-sociology from the
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JOB SATISFACTION OF EMPLOYEES IN BANKING SECTOR A comparative analysis among six Banks Chapter 1: Introduction of the Study 1.1 Introduction: With the opening up of the economy of Bangladesh‚ a dramatic change has been observed both in manufacturing and in service sectors. This has brought higher employment opportunities
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ABSTRACT This study was designed to assess the customer satisfaction in Loreland Farm Resort in terms of their service with their guests. This research aims to develop and enhance the service and avoid complaints in Loreland Farm Resort. It also aims to know the demographic profile of the respondents wherein they can identify the majority type of respondent (e.g. gender‚ age‚ location‚ occupation‚ reservation type and knowing the resort). The researchers provided questionnaires for the guests
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