CUSTOMER SATISFACTION IN THE MOBILE TELECOMMUNICATIONS INDUSTRY IN NIGERIA. Presented to Blekinge Institute of Technology‚ Department of Management‚ Ronneby‚ Sweden‚ in fulfilment of the requirement for the Degree of Master of Business Administration (MBA). BY: DR. ENIOLA SAMUEL SUPERVISOR: TOM MICHEL © December 2006 ABSTRACT Customer satisfaction is a fundamental marketing construct in the last three decades. In the past
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STRATEGIC HR MANAGEMENT RESEARCH PAPER OF ALPHA GROUP (FIRST DRAFT) HR PLANNING AND STRATEGIC CHANGE FOR WAL-MART [pic] Bouffard‚ Jason Fiel‚ Zachary Kizil‚ Cevdet Pimental‚ Kristen Swihart‚ Jason Southern New Hampshire University Strategic Human Resource Management – Dr. Annette West October 29‚ 2006 CONTENTS I. Abstract II. Wal-Mart Employee Selection‚ Training‚ and Development III. Wal-Mart Human Resources Planning IV. Wal-Mart Performance
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A PROJECT REPORT ON “JOB SATISFACTION” Submitted by RUCHI KUCHERIA In Partial Fulfillment of the Requirements of MBA Program (HUMAN RESOURCE) Batch (2011-2013) DECLARATION I‚ the under signed RUCHI KUCHERIA hereby declare that the Project Work entitled “ JOB SATISFACTION FOR NEZONE INDUSTRIES LIMITED” undertaken during the Period For 6 weeks is the result
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organizations need to ensure that their compensation policy adheres to employment legislation. Policy guidelines should reflect the thinking‚ values‚ and basic strategies of the company‚ and they must be set consciously and thoughtfully by top management. Before setting compensation policies‚ management should address some basic policy questions:• How will jobs be valued (by content‚ skills required‚ etc.)?•How should pay compare to similar positions in relevant markets?•What is the policy with respect to
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you’re right!” Abraham Lincoln said‚ “When you look for the bad in human kind expecting to find it you surely will.” People live up to the expectations they and others have of them‚ so employers should expect the best. Rewarding desired behavior and desired outcomes with rewards that enhance performance and motivate the employee further. Tailoring the reward to the work done is the most motivating factor it shows that there is thought behind the reward. Focusing on the employee’s strengths‚ and
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Customer Satisfaction Of TVC Sky Shop In Banani Introduction: Asian Sky Shop is a telemarketing pioneer in whole south Asian zone founded in April 1995. It is the first DRTV Company in India. Asian Sky Shop Ltd is a member of the Easel Group of Industries‚ headed by Sub hash Chandra Goal‚ as Chairman of the Group. In Bangladesh Asian Sky Shop Ltd launch their business in 2001 as a franchised business named TVC Sky Shop. They have 33 branches in Bangladesh and 4 branches is one the way to launch
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Keiningham‚ Lerzan Aksoy‚ & Michael Hsu A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics Customer loyalty is an important strategic objective for all managers. Research has investigated the relationship between customer satisfaction and loyalty in various contexts. However‚ these predominantly cross-sectional studies have focused on customer retention as the primary measure of loyalty. There has been little investigation
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Running Head: Strategic Quality Management and Customer Satisfaction Paper Strategic Quality Management and Customer Satisfaction Paper MGT/449 June 20‚ 2011 Ms. Tracy King-Dye Strategic Quality Management and Customer Satisfaction Paper Microsoft Corporation was established in 1975 by Paul Allen‚ and Bill Gates. Microsoft Corporation is a publically traded multinational corporation headquartered in Redmond Washington. Microsoft Corporation develops‚ and manufacturers
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Doing a complete health assessment or “viewing” the patient as a whole is a vital technique that every nurse should use on a daily basis‚ however I have not practiced this kind of assessment in my working environment. As a nurse in a long term care facility‚ I only do a partial assessment for example when a patient is getting admitted a full body inspection is done: vital signs taken‚ the abdomen is palpitated‚ bowel and breath sounds are auscultated but the cultural and spiritual aspect of the patient
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understand the Customers opinion and Satisfaction level of Mobile Services of BSNL in East Godavari District‚ researchtitled“A STUDY ON CUSTOMER SATISFACTION FOR BSNL MOBILE SERVICES IN RAJAHMUNDRY REGION”has been conducted. 1.2 Importance of the Study In today’s competitive business world and challenging economy‚ retaining your customer base is critical to your success. If you don’t give your customers some good reasons to stay‚ your competitors will give them a reason to leave. Customer retention
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