Content Page Executive Summary Xerox‚ the then world’s largest copier seller‚ was sued by the U.S. Security and Exchange Committee (SEC) in 2002 for its fraudulent accounting manipulations‚ which inflated $1.5 billion earnings from 1997 to 2000. Several parties got their hands dirty in the scandal‚ including the then senior Xerox management‚ the Board of Directors and external auditor KPMG LLP. The failure of those parties in discharging their duties induces the further thought of trust and accountability
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Xerox Corporation 1. Leadership through Quality was a strategy developed by Xerox as a result of competitors being financially strong‚ technologically advanced and having excellent customer relations. Xerox Corporation through its strategy tries to meet its customer requirements. The strategy is viable as Xerox through this strategy tries ensuring that definition of Quality is meeting the customer requirements all the time. The three major components of LTQ are Employee Involvement that stresses
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Advantage through Functional-Level Strategies: Xerox Corporation 1. Identify how the changes that Xerox undertook after 1980‚ helped the company to improve its efficiency‚ quality‚ innovation and customer responsiveness. Xerox underwent series of improvement after its 1980 downfall. First‚ Xerox had changed its waste management by decreasing the number of defective products and services‚ thus promotes efficiency. To cope with the increasing reject rate products‚ Xerox consolidated its worldwide supply
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CASE STUDY Xerox Corporation Question 1 Outline the management control system at Xerox. What are the key elements that make the system work? During 1970s‚ the management system of the company was rigid and accuracy was emphasized‚ which compromised the management control quality and also lead to unnecessary bureaucracies. In addition‚ customers’ satisfactions were also neglected due to the bureaucracy occurred. Then‚ the company’s targets were set unrealistically by the numbers people i.e.
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years after joining Xerox‚ you achieved your primary short-term goal of becoming senior staff within five (5) years. Confronted with the current organizational restructuring in this your 6th year‚ you must intelligently navigate the political landscape to maintain the considerable power and influence you have acquired in order to achieve your ultimate goal of becoming a corporate officer and board member. The crossroads of the situation presented to you by Fred Hewitt has challenged the momentum
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hypercompetitive marketplace‚ when a firm has the right marketing mix chances for success are very good; if the marketing mix is only marginally successful a firm’s future is in doubt. This paper will briefly describe the marketing management process. Next the elements of the marketing mix are described. Along with each element‚ examples are provided showing how each part of the marketing mix affects the development of an organization’s marketing strategy and tactics. “The marketing management
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Company: Xerox Corp. The fall of Xerox market share can be blamed on many factors; for starters it could have just been the economy. Another reason that could explain the fall of Xerox could be that Xerox did not fund its R&D programs well enough to secure their future in sales. One other reason for their fall could be that Xerox depended on current products to do well indefinitely. All these factors contributed to the fall of Xerox‚ however Xerox management also played a role in the loss
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Xerox Focuses on HR Xerox Corporation is a $22 billion company‚ and is a world’s leading enterprise for business process and document management that manufactures and sells a range of color and black-and-white printers‚ multifunction systems‚ photo copiers‚ digital production printing presses‚ scanners‚ software solutions‚ and related consulting services and supplies. Xerox is headquartered in Norwalk‚ Connecticut and has 130‚000 employees in 160 countries. On September 28‚ 2009‚ Xerox announced
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Questions 1. What aspects of Xeros’s management practices would support the result they obtained? How do these practices lead to accomplishing the three leadership through quality objectives? 2. Discuss the meaning of quality is a race without a finish line. What is it significance to Xerox‚ or to any organization? When facing business threats from competition‚ Xerox ‘s president David Kearns becomes convinced that Xerox needed a long-range‚ comprehensive quality strategy as well as a change
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How would Xerox define diversity ? Xerox defines diversity as a priceless resource and a key to their success. It more than just race or gender. By incorporating in a company like xerox different cultures and ways of thinking it expands the mind set of the company and leads toward creating innovative solutions and business opportunities (Xerox). How has the definition of diversity changed over the years? We live in a world where‚ because of the Internet and the Web‚ we can communicate with
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