WHAT DO PEOPLE DO WHEN THEY ARE LEADING Leadership Style: What Do People Do When They Are Leading? Strayer University Assignment #4 Submitted in Partial Fulfillment Of the Requirements for the Course BUS 520: Organizational Behavior Dr. Michael Sithole’ Summer 2013 Objective 1: Tony Hsieh brief background. Tony Hsieh is an online internet entrepreneur who co-founded the internet advertising network LinkExchange but eventually sold the company to Microsoft
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should provide coordination of performance results. (p.117) The Zappos article is a perfect example of this type of structure. Zappos has an informal structure organizational structure. The structure follows a different method. The informal structure identifies key positions of management within the organization. Zappos has developed an organizational culture that creates a positive‚ fun working environment. Strong cultures lie Zappos emphasize teamwork‚ allow risk taking‚ encourage innovation and
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Case: Zappos.com 1. The competitive advantage of Zappos is great customer service that deeply impresses customers and made them purchase repeatedly. This competitive advantage comes from the unique company culture which was carefully promoted. The culture is comprised of a set of values that encourages employees to be positive‚ happy and creative at work. Through well-integrated recruitment‚ training process and team activities‚ it successfully influences employees’ attitude. It works much better
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perusahaan ini sangat terkenal. Di bulan Januari 2010‚ Zappos berhasil masuk jajaran majalan Fortune untuk “Best Companies to Work for”. Zappos dinyatakan sebagai contoh perusahaan terbaik bagi tempat belajaran tentang corporate culture. Perjalanan awal perusahaan ini tidaklah berlangsung dengan baik‚ bahkan hampir mengalami kebangrutan pada tahun pertama berdiri. Namun masalah tersebut merupakan sumber sukses perusahaan ini. Ketika hampir bangkrut Zappos membuat kebijakan-kebijakan “penyelamatan” yang
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Zappos was founded by Nick Swinmurn in 1999. The initial inspiration came when he couldn’t find a pair of brownAirwalks at his local mall.[6] That same year‚ Swinmurn approached Tony Hsieh and Alfred Lin with the idea of selling shoes online.[8] Hsieh was initially skeptical‚ and almost deleted Swinmurn’s voice mail.[9] After Swinmurn mentioned that "footwear in the US is a 40 billion dollar market and 5% of that is already being sold by paper mail order catalogs‚" Hsieh and Lin decided to invest
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Cited: Bailey‚ Jean. "Happiness as a business strategy." Massage Therapy Journal Winter 2012: 25+. Academic OneFile. Web. 22 Feb. 2013. Chafkin‚ M. (2009‚ May 1). The Zappos Way of Managing. Retrieved from ◦ http://www.inc.com/magazine/20090501/the-zappos-way-of-managing.html McDonald‚ Shelley. "Delivering Happiness: A Path to Profits‚ Passion and Purpose." American Economist 56.1 (2011): 127+. Academic OneFile. Web. 22 Feb. 2013. Reid‚ K‚ Carolina.. "SHOULD BUSINESS EMBRACE SOCIAL NETWORKING?." EContent
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Introduction: In 1999‚ Nick Swinmurn developed the idea of Zappos when he was flooded with frustration from not being able to find a shoe that matched his needs. When he felt that he found the right style‚ he wouldn’t discover the correct size or color. An abundant of issues arose with every story he went to. That is when he decided to create a better avenue for future customers. According to the “In the beginning” blurb‚ online retail transactions were expected to reach nearly
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the latest shoe styles‚ brands and colors. Over the past decade‚ Zappos has evolved to become one of the leading online clothing retailers centered on providing superior customer service. 1. Why was Zappos so successful in its first 10 years from 1999-2009? What evidence is presented in the case of the company’s success? What general‚ highlevel strategies can you identify that lead to their success? Since it’s inception‚ Zappos has grown from a shoe-only retailer to grossing over $1 billion in
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09/03/2013 ZAPPOS Zappos “Keep them happy” approach to business seems to be working. CEO Tony Hsieh believes that an office environment that employees enjoy is vital for company success. This ten-year-old company has more than 1‚500 employees and sales recently topped $1billion. (Schremerhorn) 1. Describe Zappos’ organizational structure using the upside-down pyramid view. What does Zappos do to serve the company individuals at the top of the pyramid? 1a. Employees are first priority in Zappos upside-down
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Culture 1) Identification of the Problem -Zappos wants to grow as a company faster than their current rate. Zappos expanded into the clothing portion of the online retail market‚ as well as diversifying into other business‚ but are not satisfied with the rate of growth. Hsieh and Lin must decide whether or not to recommend a merger proposed by Amazon to their board of directors. 2) Identification of the Causes of the Problem -One major cause of Zappos’ lack of rapid growth is a lack of capital
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