Unit 4: Customer Service Name: Tinaya Bromfield Term: Spring 2017 AC 3.1. Assess sources of information on customer requirements and satisfaction levels Stated by the (businessdictionary.com) customer service are specific attributes and determinations of a decent or administration as controlled by a client. While customer satisfaction is Consumer loyalty is a conceptual idea and includes such components as the nature of the item‚ the nature of the administration gave the environment of the area
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Globalization Globalization is an ongoing process of integration and interaction amongst companies‚ governments and people. It is driven by invention of new technologies and forms of communications‚ international trade and investment. In addition to economic aspects‚ globalization plays an important part in other fields. It can also be defined as the integration of economic‚ cultural‚ political‚ ecological and social systems through internationalization and interconnectedness. Globalization
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TUTOR MARKED ASSIGNMENT Course Code : IBO – 01 Course Title : International Business Environment Assignment Code : IBO – 01/TMA/2013-14 Coverage : All Blocks 1. Explain in detail four of the main multilateral environmental agreements with trade provisions. A. CITES Objectives and Overview of CITES The principle objective of CITES‚ which entered into force in July 1975‚ is to ensure that international trade in specimens of certain wild animals
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satisfaction towards broadband service Literature Review on Customer Attitude Towards Broadband Services Research Title: Measuring Customer Attitude towards Broadband Services Literature Review Early studies on impacts of broadband computer networks on society mainly focus on offering expert opinions‚ forecasting future trends‚ and speculating about the potential of the technology. More recent studies attempted to assess the penetration rate of broadband by focusing on specific types
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Life today is very fast-paced. Everyone is in a hurry to get somewhere and will push you out of the way to get there‚ like it’s some kind of race. In our personal lives‚ we have our cell phones‚ and maybe a home phone‚ scheduled play dates for our kids‚ microwaves‚ satellite TV‚ home security systems that don’t involve dogs‚ solar landscape lighting‚ automatic underground sprinkler systems for our lawns‚ and compact fluorescent lights to replace the incandescent bulbs that waste energy. In the business
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What are the advantages and disadvantages of the new pub compared to the old pub? Does the new location take advantage of the opportunities? The Old Pub ADV: The Pub formulized tradition and for students it was a nostalgic place‚ so people would come there out of their memories. It was a place where they felt comfortable VIP membership with benefits. They would not pay for entrance at special events. They had drink tickets for a free glass of mixed hard liquor Maximum capacity was 175
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query handling capabilities of our customer service executive? Please rate on scale of 1-5‚ 1- being extremely unsatisfactory 5- being extremely satisfactory …....................................... 3. How do you find the process of document request? 1. Very convenient 2. Convenient 3. Average 4. Inconvenient 5. Very inconvenient ….......................................... 4. Please rank the below mentioned services considering the frequency of service use. (1- Most preferred‚ 5-
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different’ in such a way that attracts more attention and gives you more profits than the standard marketing practices. RELEVANCE IN CONTEMPORARY ENVIRONMENT: As the world is becoming glocalized (global village)‚ the competition is increasing at an unprecedented rate. As a result the world is becoming an over communicated society which results in target customer getting more confused and irritated. To retain the market share and profits in such a confused situation‚ companies are spending more money than
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Chapter 3 - Business Power James Buchanan Duke was born on December 23rd 1856 in North Carolina. His father was the owner of a small factory which produced a brand of chewing tobacco named Pro Bono Publico. As he became older it was time for him to take over his father’s business‚ however the number of competition was too high. Taking a major risk‚ he committed his company to a then-novel product- the cigarette. Unfortunately‚ back in those days‚ cigarettes were used by people from the lower
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Face to Face Summer Erxleben MAR2305 December 17‚ 2011 Brandi Summers Face to Face The manner in which I handled this customer service call was unprofessional and handled very poorly. I did not answer the phone within three rings or use the proper greeting that the company requires. There were many things I could have done different in this situation. First and foremost I should have done my job and handled her situation right away. However‚ that was not the case. Since I did not‚ there
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