"What factors of emotional intelligence might employees possess who are able to handle abusive customer" Essays and Research Papers

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    ROLE OF EMOTIONAL INTELLIGENCE‚ MOTIVATION AND COMMUNICATION IN CREATING PROFIT EARNING ORGANIZATION ROLE OF EMOTIONAL INTELLIGENCE‚ MOTIVATION AND COMMUNICATION IN CREATING PROFIT EARNING ORGANIZATION Mosesbruce Desai I Global University Professor Dr.Deliz Organizational Behavior and Management ROLE OF EMOTIONAL INTELLIGENCE‚ MOTIVATION AND COMMUNICATION IN CREATING PROFIT EARNING ORGANIZATION ABSTRACT Recently organization is focusing to make more profit. And organizations know the key to

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    In my emotional intelligence test there were four sections. The sections were self-awareness‚ self-management‚ social awareness‚ and relationship management. The areas listed are crucial to success in all areas of out lives. The areas that I did poorly in I need to make improvements‚ as quickly as I possibly can. Other areas that I scored well in I could also look for ways to become better. In the self-awareness section I came in a little short with a quite low five. (2013. http://www.maetrix

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    Assignment 6.2 Employees as Internal Customers In recent years‚ m any employers and employees have been faced with a horrid economic downturn. Many employees have been laid-off‚ demoted and a slew of other horrible issues. Many employers let go of average employees and retained the high-performers. What seems to be the norm nowadays is to pinch every penny and never give more than what is necessary. This leads to employers devaluing their employees and making high performers feel inadequate and

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    Challenges in Maintaining System Reliability in Electrical Systems Reliability of Supply As a result of reforms in the power sector many new Distribution Companies have started their operations. Apart from improving financial viability‚ reduction of T&D losses the distribution reforms have been identified as a key area in terms for fulfilling consumers‘ expectations in terms of service delivery in the area of Reliability and Quality of power supply. Reliability and Quality of power supply were

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    Cultural Differences and Emotional Intelligence Abstract During an the assessment of several countries‚ values of open-mindedness‚ inclusion‚ respect and tolerance are more likely to be attained within a prospectus that encourages the increase of Emotional Intelligence (EI). In this research paper‚ the role of EI in determining leadership effectiveness was reviewed to explain emotional characteristics specific to five countries: Nigeria‚ Mexico‚ Russia‚ Argentina‚ and China

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    In the book "Emotional Intelligence" by Daniel Goleman‚ the central thesis that he tries to point out is that emotional intelligence may be more important than I.Q. in determining a person ’s well being and success in life. At first I didn ’t know what Goleman was talking about when he said emotional intelligence‚ but after reading the book I have to say that I agree completely with Goleman. One reason for my acceptance of Goleman ’s theory is that academic intelligence has little to do with

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    Executive Summary This paper is an analysis of the relatively new concept of EQ (Emotional Quotient). The importance that EQ now hold is more than what IQ held a few years back. In the past the use of IQ was enough to measure the capabilities of a manger or a leader. However‚ as the dynamics of the work place have changed and since the contemporary manager and leader needs to be more emotionally involved with his subordinates and colleagues the need for EQ as a measure for assessing manager’s

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    workplace is under pressure. We are living in an era of uncertainty‚ with widely fluctuating markets and fiercely competitive business conditions. Organizations are determined to get more and better work out of fewer people‚ and most employees are routinely told they must work smarter‚ faster‚ better‚ longer and harder. It is no wonder that study after study shows that stress is a growing challenge. In general‚ we tend to think of stress as something negative; but in fact

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    managers need emotional intelligence to manage successfully in the workplace? Why or Why not? (1000 words) In the last two decades research has been conducted regarding the significant connection between emotional intelligence‚ also known as Emotionalintelligence quotient (EQ)‚ and its effective implementation with managerial skills in the workplace. In the Managed Heart: Commercialization of Human Feeling‚ Arlie Hochschild pointed out the difference between physical and emotional labor‚ and

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    relate to the concept of emotional intelligence and its dimensions and competencies. In the process of doing so‚ there will be many questions to answer in order to determine which are the causes and what they affect. Find out the correlations between the incidents and their impact on the leader’s life. How did these incidents shape his/her personality‚ characteristics and emotional competencies? How did the leader survive those incidents? What competencies does the leader possess that helped him/her endure

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