CONTENTS INTRODUCTION OF VIDEOCON WBCMS VIDEOCN GENESIS CRM * Steps followed at genesis * Customer detail KPI ANALYASIS TAT REPORTS CONCLUSION INTRODUCTION— Videocon has wide range of appliances ranging from dth‚ refrigerator‚ led‚ ac etc. To provide customer support Videocon employs specially designed CRM software called WEBCMS. Videocon has customer support centre throughout the country to provide its services. CRM software not only to provide better services to its customer
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Types of companies which are most likely to adopt cloud-based ERP and CRM software services will be companies that want to cut IT staff cost. With CRM and ERP‚ a business can be up and running with the software quickly which less need for in-house IT staff or high levels of technical skills‚ and things like security and upgrades are looked after by the vendor. This is because the difference between cloud and on-premise is that cloud-computing makes your software an operational expense rather than
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ERP Executive Summary Introduction 1.1 Purpose The purpose of this report was to thoroughly research‚ mount and justify an argument as to whether or not CQU should abandon its current in-house supported Enterprise Systems and instead use a SaaS model. 1.2 Discussion These are the brief outline issues or problems found in CQU current ERP system. 1. Implementation. Selecting the right package‚ customizing the package to fit the need of the organization‚ training employees
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What are the challenges in the implementation of ERP system! Information systems play a vital role in improving the competitiveness of a company. There are many types of enterprise information software packages which are available in the market since the year of 90s till today (Mandal & Gunasekaran‚ 2003). Enterprise Resource Planning (ERP) is one of them. Due to intense competition around the world‚ many of the manufacturing company had decided to implement ERP. It assures one application
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occur. World-class companies‚ such as Dell Computer‚ attribute much of their success to effective supply chain management (SCM)‚ which is largely supported by IT. In this chapter we describe the nature and types of supply chains and explain why problems occur there. Then we outline the IT-based solutions‚ most of which are provided by integrated software such as MRP and ERP. Next we show you how EC can cure problems along the supply chain. Finally we describe the problems of fulfilling orders in e-commerce
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SCM IN BANKING SECTOR 1 PRESENTATION FLOW Service Industry – Features SCM in Service Industry Banking Industry – Overview Problem Statement Objectives for FY2010 Retail Banking (Liquidity and Credit Management) Credit Card Delivery Mechanism Corporate Banking HNI Banking 2 UNIQUE FEATURES OF SERVICE INDUSTRY The customer – a participant in the service process Simultaneous production and consumption Perishability Limited Scale Economies Labor Intensiveness
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Technologies at Maruti Suzuki 4 Level of CRM 3.0 5 3.1 Data base 5 3.2. Direct marketing-Data analysis 6 3.3 Cross-selling of various value added services 6 3.4 4.0 Analytical CRM Customer Retention for Service at dealers‚ satisfaction‚ thereby‚ sales retention for the future 7 Operational CRM 8 4.1 Campaign management for promoting the special offers 10 4.2 SX4 Pre-launch Campaign management on MSD CRM 4.0 10 4.3 Insights for Dealer
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GLOBAL TRANSFER PRICING SERVICES Global Transfer Pricing Review kpmg.com TAX Contents Introduction Regional Insights 7 Country Snapshots 26 Country Overviews 32 GTPS Publications 195 Contact List GTPS_Brochure_Final.indd 1 2 202 15/02/11 7:13 PM 2 | Global Transfer Pricing Review Introduction GTPS_Brochure_Final.indd 2 15/02/11 7:13 PM Introduction | 3 The long term growth in international trade‚ combined with the challenging
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you have a supply chain. Some supply chains are simple‚ while others are rather complicated. Supply chain management (SCM) is a process used by companies to ensure that their supply chain is efficient and cost-effective. A supply chain is the collection of steps that a company takes to transform raw components into the final product. The following are five basic components of SCM. 1. Plan 2. Develop (Source) 3. Make 4. Deliver 5. Return. Plan: The first stage in supply chain management is
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"Creating value for customers‚ to earn their lifetime loyalty" and strive to "be energetic‚ be innovative and be the first for the customer". They look to "use their strengths to deliver unbeatable value to their customers Tesco’s SCM Initiatives Tesco’s SCM relied heavily on the concept of ’Process Improvement’ and was guided by its core purpose of creating value for customers so as to earn their lifetime loyalty. The key period for Tesco’s supply chain initiatives was between 1983 and 1996;
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