The Secret Service was created in 1865 as a federal law enforcement agency within the Treasury Department. It derives its legal authority from Title 18‚ United States Code‚ Section 3056. It was established for the express purpose of stopping counterfeiting operations which had sprung up in this country following the introduction of paper currency during the Civil War (Treasury‚ 2002‚ Online). The Secret Service maintains its role as guardian of the integrity of our currency‚ but today also investigates
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Traumatic Brain Injury: Practices and Services for Support Traumatic brain injury (TBI) has often been referred to as the silent epidemic. Many of the signs and symptoms of the injury often go unnoticed and often take months or years to appear. TBI as define by IDEA and Broward County is described as: A traumatic brain injury means an acquired injury to the brain caused by an external physical force resulting in total or partial functional disability or psychosocial impairment
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FEATURES OF SERVICES In terms of economics‚ service is a transaction where no physical goods are transferred from the seller to the buyer. The benefits of services are held to be demonstrated by the buyer’s willingness to make the exchange. In terms of management‚ Service is a customer-focused approach in delivering information technology. Service Management focuses on providing value to the customer and also on the customer relationship. Some of the basic features of Services are: 1. Intangibility:
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Why customer service should be pro9mpt and professional? 1 – Explain‚ in approximately 200 words‚ the reasons why customer service should be prompt and professional. Include three effects on the customer if it is not and three effects on the support organisation if it is not. R: Customer service should be prompt and professional‚ to create relationship advertising focuses on getting customers and keeping them in the longer term using a combination of marketing‚ be capable of help to retain customers
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“Perceived Organizational Support” (Eisenberger‚ Huntington Hutchinson and Sowa‚ 1986). Perceived Organizational Suppor is a useful concept for managers due to its relationship with important outcomes such as commitment. Generally speaking‚ in today’s competitive environment‚ if organizations want to keep successful and prosperous‚ which needs to learn how to keep employees (Colakoglu et al.‚ 2010). Employees are viewed as one of the most significant dimensions for most organizations‚ especially
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Introduction Climate change concerns to a statistically momentous deviation in either the mean state of the climate or in its variability‚ remaining for an extensive period (normally decades or longer) (What is climate change‚ 2001). Climate change is term that adverts to any major and long-term change in average weather in a specified region or whole Earth. Fundamentally important variability of average weather over longer time period can be depicted as climate change. Climate change is due to natural
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electronic conglomerates. The company has 75 subsidiaries worldwide that design and manufacture televisions‚ home appliances‚ and telecommunications devices. LG Electronics owns Zenith Electronics and controls 37.91 per:cent of LG Display Recent changes in LG: Company Overview LG Electronics U.S.A.‚ Inc. sells home appliances‚ entertainment products‚ mobile communications products‚ and business solutions in the United States. The company provides televisions‚ DVD players and recorders‚ home theatre
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virtual organization‚ where organizational members are geographically separated‚ but work together through computer technology. To date‚ much of the research and thought on virtual organizations has focused upon virtual technology and organizational design-how to link the individual members and how to design the virtual organization to carry out its work. This book takes this further in addressing the crucial question‚ how do you do human resource (HR) functions in the virtual organization? This question
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Assignment Customer service Submitted by:Gergana Tsareva Id number: GT21132 Submited to:Chika Ugoji APRIL 2013 TABLE OF CONTENTS: 1.INTRODUCTION……………………………………………………………………………...3 2.Task 1: CUSTOMER SERVICE POLICY…………………………………………………..3 - Meaning………………………………………………………………………………...3 - Examples……………………………………………………………………………….3 - Table presentation…………………………………………………………………….4 - Reason of using customer service…………………………………………………..5 3.Task 2: REFLECTIC SUMMARY FOR GROUP WORK…………………………………
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Service Marketing 10MBAMM314 Syllabus Module I Introduction to services: What are services‚ Why service marketing‚ Difference in goods and service in marketing‚ Myths about services‚ Concept of service marketing triangle‚ Service marketing mix‚ GAP models of service quality Module II Consumer behaviour in services: Search‚ Experience and Credence property‚ Customer expectation of services‚ Two levels of expectation‚ Zone of tolerance‚ Factors influencing customer expectation of services Customer
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