The Chief Information Officer Roles regarding Strategic Planning‚ Disaster Recovery‚ & Risk Management [pic] Chris Wyllie CIS 423 Dr. Ellis Chief Information Officer The Chief Information Officer (CIO) position was officially established by the Clinger-Cohen Act of 1969. From this piece of legislation‚ the CIO was given its official duties and responsibilities. They include Provision/Assistance to Senior Executives on IT Acquisition and Management
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Service Recovery Definition of Service Recovery Service Recovery means that a service breakdown has occurred and the problem has been corrected to the customers satisfaction Goal: Help retain customer’s as loyal Service Recovery Customers do not expect you to be perfect. They do expect you to fix things when they go wrong. Creating A Service Recovery Environment Be A Role Model Ask Staff For Suggestions Solicit Customer Feedback Reward Good Customer Service Behavior
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resources making vulnerable to this hazard. Forms of Biological Hazards: 1. Independent Biological Hazard • Contributes to‚ develop into & exacerbate vulnerability leading to disaster (e.g. HIV-AIDs) 2. Dependent BH e.g. war » famine » malnutrition » diseases » less resistance to diseases » deaths 3. Trigger of disaster e.g. pest infestation-famine (Irish famine 1845-1848) Important factors of vulnerability on biological hazards: 1. Micro-environment; (risk at refugee camps e.g. poor water
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IT/240 XYZ Computers When it comes to the company XYZ Computers the disaster recovery plan needs to incorporate a lot of different questions that have to be answered before you can implement whatever they want achieved. The main questions that are brought up when assessing any question is‚”How do we fix this? What are the costs associated with the plan presented?” Another question that should be asked but often isn’t‚ is “Can we anticipate this problem to help block it before it happens?” From
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Service Recovery: Online Shopping Mall in Korea Loyal customers are a vital asset of service companies. The most effective way to ensure repeat customers is to provide a product and service that meets or exceeds that customer’s expectations every time. Although this fact is important‚ effective application of recovery strategies may enable service mangers to maintain or even increase loyalty. Generally‚ good service recovery not only turns angry and frustrated customers into loyal ones‚ but it
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Emergency Operations Plan Roland Brown University of Phoenix Critical Incident Management CJA/560 Ian Moffett November 22‚ 2010 Emergency Operations Plan Emergency planning has changed very much since the 9/11 attacks. Law enforcement agencies focus more on prevention‚ preparedness‚ response‚ recovery‚ and mitigation. With planning and efforts made by law enforcement agencies‚ the law enforcement community can provide a comprehensive emergency management and security program (EMHSD/MSP‚ 2009)
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INTRODUCTION DISASTER DISASTER MANAGEMENT 10-12 4 CHALLENGES IN DISASTER MANAGEMENT CHALLENGES FUTURE CHALLENGES 14-32 5 HOW TO FACE CHALLENGES 34-39 6 CONCLUSION BIBLIOGRAPHY 41-42 CHAPTER:1 OBJECT OF THE PROJECT SCOPE OF THE PROJECT OBJECT OF THE PROJECT Meaning of Disaster and there Types. Disaster Management and there nature. Challenges in Disaster Management & Future Challenges in Disaster Management in India and World. Preventation against Disaster. SCOPE OF
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What is disaster management? What are the various stages that it involves? The terminology may differ depending on where you are. In New Zealand‚ for example‚ you would be talking of the 4R’s‚ namely Readiness‚ Response‚ Recovery and Reduction. In other places‚ such as Indonesia‚ it could be as outlined in the graphic below: (Disaster management: click to enlarge) There are no standardized rules defining the different phases of the disaster management cycle. Different agencies use different cycles
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Essay on The Natural Disaster (Flood In Pakistan) There are many questions emerging from the recent floods in Pakistan‚ ranging from attempts to understand the atmospheric phenomena behind the downpours to the search for where ultimate responsibility lies for the ensuing human calamity. This short essay investigates some of those questions. A pinch of geography is necessary to explain why Pakistan received such an extraordinary amount of rain during this rainy season. The Indian monsoon can
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Recovery and Relapse Recovery and Relapse Addiction is a disease in which people develop a tolerance for their drug of choice‚ making the possibility of recovery more difficult with each passing day. It can be accomplished though and takes motivation from internal sources to push a person towards recovery. It also takes the pulling of something external in order to give the person a goal in which to reach for. Addiction can encompass many different avenues‚ and there are many different avenues
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