SERVICE QUALITY PERCEPTIONS IN FAST-FOOD RESTAURANTS IN PAKISTAN Abstract People spend regularly on food items throughout the world and they prefer different tastes as in their cultures‚ the people of south Asia usually love spicy foods but many fast food and Chinese restaurants have also developed their business in the region providing high quality foods and developing their brands in the region. There are many fast food restaurants in Pakistan facilitating their customers with variety of
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Student essay Question: To what extent does the quality of a society depend upon the quality of its leader(s)? It is evident that leaders have a lot of influence in societies. Leaders are considered as people who guide and direct a particular group of people who are related to each other through persistent relations such as social networks. Whatever qualities that the leaders have will shape the society at large. These relates to the values and the principles that they keep. Indeed‚ this
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CHAPTER 1 1.1 INTRODUCTION Customer satisfaction: Customer satisfaction is a measure of the degree to which a product or service meets the customer’s expectations. Satisfaction results when expectations are equaled or surpassed. Customer satisfaction refers to the extent to which customers are happy with the products and services provided by a business. Customer satisfaction levels can be measured using survey techniques and questionnaires. Gaining high levels of customer satisfaction is very important
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A service encounter is simply defined as a customer’s actual interaction with a service company. Shostack (1985) defined service encounter as the period of time that a customer interacts with a service. Merritt (1977:198)‚ a linguistic scholar‚ views a service encounter as an instance of face to face interaction between a server who is ‘officially posted’ in some service area‚ that interaction being oriented to the satisfaction of the customer’s presumed desire for some service and the server’s obligation
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INTRODUCTION Clinic is one of the services of a school that most of the students go to avail. The students doesn’t actually pay for them when they go there but the clinic fee is included in the miscellaneous of their tuition fees‚ so‚ technically speaking it is a profitable organization inside the school. Even when the student use their clinic services or not‚ they still going to pay for it through their tuition fees. That’s why the researchers found it important to measure their performance
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Followers Flying High at Pancontinental Airways Excellent customer service is all important at Pancontinental Airways (PA). This is the value proposition of PA. A sense of fun pervades (遍及於) the Australian based company with the hope that this will spread throughout the organisation and impact the all important relationship with PAs customers. Emotional approach from company to customers. For PA central to the organisation/customer relationship is the recruitment‚ training and development and
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Bill Franz English 112 Sonya Parrish 22 September 2009 What I Need Is All Around Me Near the middle of the story‚ John explores the Washington’s mansion where he discovers true luxury for the first time. Fitzgerald writes‚ “He was enjoying himself as much as he could. It is youth’s felicity as well as its insufficiency that it can never live in the present‚ but must always be measuring up the day against its own radiantly imagined future – flowers and gold‚ girls and stars‚ they
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Socio-Economics journal homepage: www.elsevier.com/locate/soceco Determinants of willingness to pay for coastal zone quality improvement George Halkos a‚∗ ‚ Steriani Matsiori b a b University of Thessaly‚ Department of Economics‚ Korai 43‚ Volos 38333‚ Greece University of Thessaly‚ Department of Ichthyology and Aquatic Environment‚ School of Agricultural Sciences‚ Fytoko Str.‚ Volos 38445‚ Creece a r t i c l e i n f o a b s t r a c t Individuals’ decision to use a particular coastal beach
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An executive summary for managers and executive readers can be found at the end of this article Effect of perceived brand origin associations on consumer perceptions of quality Mrugank V. Thakor Anne M. Lavack Associate Professor‚ John Molson School of Business‚ Concordia University‚ Montreal‚ Quebec‚ Canada Associate Professor‚ Faculty of Administation‚ University of Regina‚ Regina‚ Saskatchewan‚ Canada Keywords Brand identity‚ Country-of-origin‚ Corporate ownership‚ Consumer psychology
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Wrap Wrap & Roll www.wrap-and-roll.com Team GirlSix: Gi LOGO Contents Introduction The 4Ps-Product The 4Ps-Place The 4Ps-Price 4Ps The 4Ps-Promotion Conclusion Company Logo Introduction-Service Product Company’s service products: www.themegallery.com Introduction-Brief history 2006 The 1st Wrap & Roll Restaurant on Hai Ba Trung St established by Nguyen Kim Oanh Oanh 2007 Develop into into Wrap & Roll chain including- 6 Restaurants & Food
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