THE LEVEL OF CUSTOMER SATISFACTION OF DOK ALTERNATIBO PRODUCT USER’S IN BANSALAN An Undergraduate Research Presented to the Faculty of the College of Business Administration Program University of Mindanao Bansalan Campus Bansalan‚ Davao del Sur In Partial Fulfilment of the Requirements For the Degree of Bachelor of Science in Business Administration Major in Human Resource Management Major in Financial Management By: Lianne Mae P. Teves
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review is the area of Customer Satisfaction. The authors job is as a Customer Care Manager for Senator Windows for the past 15 years. The area of interest is therefore centred on the elements required to achieve the required level of customer satisfaction and also the methods that can be used to effectively measure it. Scope It would be desirable to limit the scope of the research to industry sector and geographies for the industry sector relevant to the authors business. However‚ this would
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“everything from cutlery to kitchens” (Jones‚ G 2007). The business revolves around the philosophy of “We do our bit‚ you do your bit and together we save money”. The company’s success is based on its ability to adapt to change‚ sensitivity to customers and acting sensibly with suppliers. In 2006‚ IKEA made plans to expand their e-commerce strategy to allow people from the United Kingdom to purchase goods online (Kemp‚ E 2006). However‚ e-commerce has had advantages such as increased accessibility and
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Investigation and the Impact of E-commerce on the Operations of WM Morrisons Contents Abstract 4 Background 6 The United Kingdom Retail Sector 6 WM Morrison Supermarkets PLC Company Profile 7 SWOT Analysis 8 Strengths 8 Weaknesses 9 Opportunities 9 Threats 9 E-commerce Impact on Retailing 10 Introduction 11 Literature Review 15 Mobile Commerce 21 Demographic profile of UK mobile shoppers‚ July 2012 (% of total): 23 GENDER 23 AGE 23 INCOME 23 Online Advertising
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E-Commerce Adoption in Developing Countries: an Indonesian Study Sherah Kurnia Department of Information Systems The University of Melbourne 111 Barry St‚ Carlton‚ VIC 3010‚ Australia Ph: 61-3-8344 1534 Email: sherahk@unimelb.edu.au Abstract ELECTRONIC COMMERCE (EC) HAS THE POTENTIAL TO IMPROVE EFFICIENCY AND PRODUCTIVITY IN MANY AREAS AND‚ THEREFORE‚ HAS RECEIVED SIGNIFICANT ATTENTION IN MANY COUNTRIES. HOWEVER‚ THERE HAS BEEN SOME DOUBT ABOUT THE RELEVANCE OF E-COMMERCE
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E-commerce is the buying and selling of goods and services‚ or the transmitting of funds or data‚ over an electronic network‚ primarily the Internet (Rouse). These business transactions occur in business-to-business‚ business-to-consumer‚ consumer-to-consumer or consumer-to-business (Kinjal‚ 2014). The terms e-commerce and e-business are often used interchangeably. E-commerce is conducted using a variety of applications‚ such as email‚ fax‚ online catalogs and shopping carts and web services (Rouse)
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E-COMMERCE BUSİNESS MODELS The ultimate goal of an e-business is to generate revenue and make a profit‚ similar to traditional businesses. It is factual that the Internet has improved productivity for almost all the organizations that are using it. Nevertheless‚ the bottom line is that productivity must be converted to profitability. To achieve profitability as the final goal‚ different e-businesses or e-commerce sites position themselves in different parts of the value-chain. To generate revenue
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E-Commerce Electronic commerce‚ commonly known as e-commerce or ecommerce‚ is a type of industry where the buying and selling of products or services is conducted over electronic systems such as the Internet and other computer networks. Modern electronic commerce typically uses the World Wide Web at least at one point in the transaction’s life-cycle‚ although it may encompass a wider range of technologies such as e-mail‚ mobile devices social media‚ and telephones as well. Electronic commerce is
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exists about e-commerce risks. Anecdotal evidence indicates that the main risks associated with e-commerce concern hackers‚ viruses‚ and interception of credit card numbers travelling over telecommunication lines. Technological advances can mitigate many perceived risks and recent surveys indicate greater concern over more mundane issues such as running out of stock and high shipping costs. We have categorized risks in three primary areas: information risks‚ technology risks‚ and business risks. Information
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Electronic commerce‚ commonly known as e-commerce‚ is a type of industry where buying and selling of product or service is conducted over electronic systems such as the Internet and other computer networks. Electronic commerce draws on technologies such as mobile commerce‚ electronic funds transfer‚ supply chain management‚ Internet marketing‚ online transaction processing‚ electronic data interchange (EDI)‚ inventory management systems‚ and automated data collection systems. Modern electronic commerce
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