Managing a Better Program - Introduction Hilton Hotels sees its frequent guest programs “HHonors” as an incredibly important marketing tool. It serves to direct promotional and customer service efforts for a population of its most important clients‚ the frequent business traveler. Hilton is running the “HHonors” loyalty program to create and retain loyal customers in the same way as its major competitors. Organizations in the lodging industry all compete for the same subset of customers by introducing
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A SKILLSOFT CASE STUDY HILTON HOTELS Whichever major city you find yourself in‚ the chances are you’ll come across a Hilton Hotel. The company has 380 hotels worldwide and is represented in 66 countries. Its 80‚000 strong workforce looks after an average of 8 million guests every year. ACHIEVED RESULTS • 88% want access to more e-learning • 90% would recommend it to others • 80%+ levels of satisfaction • 2‚500 active users worldwide - representing the total number of licences currently purchased
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In an attempt to become a more aggressive business operation‚ Hilton Hotels decided to change its strategic direction by venturing into the gaming industry. With this strategy came not only new opportunities but also large elements of risks and competition. In 1994 the growth in the gaming segment declined with gaming operating income down by 7% from 1993. The Hilton Hotels however had a 3% increase in occupancy from 1993. In view of this‚ it is important to understand market needs and develop marketing
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The impact of the government policy on the Chinese electric vehicle industry and business strategy management: Case of FAW Zhe Li & Lu Sun Abstract Title: The impact of the government policy on the Chinese electric vehicle industry and business strategy management: Case of FAW Author: Zhe Li‚ Lu Sun Supervisor: Åsa Kä fling Background: The electric vehicle industry is an emerging industry worldwide. In China the development of the electric vehicle industry is rapid. The government
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Five Forces Analysis What is it? Five Forces Analysis is a tool that enables managers to study the key factors in an industry environment that shape that nature of competition: (1) rivalry among current competitors‚ (2) threat of new entrants‚ (3) substitutes and complements‚ (4) power of suppliers‚ and (5) power of buyers. When do we use it? In a strategic analysis‚ Five Forces Analysis is an excellent method to help you analyze how competitive forces shape an industry in order to adapt or
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Brian Lowe Case: Hilton 1. If the company had dropped product 103 as of January 1‚ 2004‚ what effect would the action have had on the $158‚000 for the first six months of 2004? The variable costs associated with product 103 will go away when the product line is eliminated. However‚ the fixed costs will remain and be spread over the other two programs. In order for the company to consider eliminating the product‚ the variable costs removed must be greater than the product sales. -------------------------------------------------
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for new firms entering. Barriers to entry‚ unlike all other factors in the five forces model‚ actually raises profits in a five forces analysis. This is because high barriers to entry prevent firms that could easily come into the market and take away profits. Other forces such as supplier power‚ buyer power‚ threat of substitutes‚ and industry rivalry‚ have moderate power in this industry. This would usually present a case of relatively lower profits in the industry – however we see that industry
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Agriculture and the Porter’s Five Forces Model Wandering across the internet I recently came across this poverty alleviation program by IFAD. For the uninitiated‚ IFAD – in their own words – are the agriculture specialists of the United Nations. Primarily a development body‚ it has been involved in many far reaching poverty alleviation projects world wide. So‚ as I was saying I happened to come across this program run by IFAD in Tanzania – called the Agriculture Marketing Systems Development Program
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The Sioux tribe was impacted by Westward Expansion in many ways. The U.S. army tried to gain control of the Sioux ‚ many of whom entered and left reservations at will. The U.S. army then attempted to force the remaining Sioux tribe of the land by sending more forces under Colonel George Cluster into the hills of South Dakota. The Westward Expansion was also detrimental to the needs of not only the Sioux tribe but all Native American tribes. Most tribes depended solemnly on buffalo for food as well
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Porter ’s Competitive Forces Used as Industry Standards Porter ’s Competitive Forces Used as Industry Standards In business today there are many factors‚ aside from products and services that contribute to industry dynamics and standards. It is generally understood that a SWOT analysis be conducted in order to identify a company’s: Strength‚ Weakness‚ Opportunity‚ and Treat. Through this analysis‚ a company will develop methods of doing business by which a company can
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