P&O Strategy & Execution Westpac Banking Corporation May 2010 24 May 2010 Addressing customer needs is about ‘getting the basics right’ Typical Customer Service Needs • Reliable delivery of products and services • Consistent experience across channels and platforms • Easy and simple to do business with • Single and insightful view of information • Flexible and responsive to requests Transforming banks to be customer centric 24 May 2010 Jason Millett – Westpac Banking Corporation
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every individual has some weakness‚ so as I. My weaknesses hinder my abilities and are flaws in my personality‚ which could complicate my relationships with others. One of my weaknesses is arrogance. I am very confident in my abilities that sometimes it might be considered egotism. Another of my weaknesses is that I am somewhat judgmental. I expect others to do their best job‚ and I can be quick to judge them when they don’t meet my expectations. An important weakness of mine is that I have
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My Strengths and Weakness in Netball Strengths | Weakness | Co-ordination | Balance | Speed | Power | Agility | Shoulder pass | Strengths: 1. My number 1 strength in Netball is my hand eye co-ordination. This is used to the maximum ability by always keeping one eye on the ball all the time and making my eyes‚ arms and legs work together. And because of this I am able to line a shot up whilst trying to throw the ball through the air. 2. Another strength of mine is my Speed. I am
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Course Name: Finance Name: Yufan Liu Student Number: c3190959 Tutorial Time: Wednesday 2:00-3:00pm GP218 Tutor: Christian Rynsent When we talk about the salmon in the Australia‚ we can associate with one brand of the salmon goods that is the Tassal. The Tassal Group Limited as a top three global fish farming company (Tassal Group‚ 2013)‚ each year they satisfied the demand of the salmon goods not only in the Australia but also around the world. What is more
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customers would see NAB as a modern‚ active and customer-toward bank. It provided forceful evidences such as NAB did not charge fee for a number of packages and if it did‚ the fee would be lower than Westpac‚ Commonwealth Bank and ANZ’s. Besides‚ NAB also offered $700 for customers who switch from Westpac‚ ANZ or Commonwealth Bank to NAB. Although it is pretty early to evaluate the effectiveness of the campaign‚ it is visible that the campaign has fulfilled two out of three vital tasks of advertising
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|3 dallington crescent‚ balga • Perth‚ 6061‚ Westarn Australia | |Phone +61 4 49 948-258 • E-mail basarot@hotmail.com | Darko Basarovski |Objective | | |A confident and capable person who is willing to adapt to new situations
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Operations Transformation at Westpac March 26‚ 2009 To: Ms. Gail Kelly‚ CEO and Managing Director‚ Westpac Bank Mr. Peter Clare‚ Group Executive‚ Products and Operations From: __________‚ Principal‚ Asia-Pacific & Australia‚ Verint Systems Date: March 26‚ 2009 Re: Operations Transformation at Westpac We are very pleased with the opportunity to deepen our partnership with Westpac and believe our proposal provides the most comprehensive approach for Westpac to execute its strategy
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Table of Contents 1. Background of Westpac Westpac Banking Corporation is a public company that was founded in 1817 as the first and oldest bank in Australia. In 2008‚ after the St.George Bank Limited was merged with Westpac‚ it is ranked in the top 5 listed companies by market capitalization on the Australian Securities Exchange Limited (ASX). Currently‚ it contains five business areas (Business and Consumer Banking‚ Wealth Management‚ Westpac Institutional Bank (WIB)‚ New Zealand Retail
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customers on a global scale (case). . Offering 817 branches and 2600 automated teller machines (ATMs) all over Australia‚ ANZ is ranked in the top 4 banks in Australia along with Commonwealth Bank of Australia‚ National Australia Bank Ltd (NAB) and Westpac Banking Corporation. This report will identify the current position of ANZ‚ and how they are attempting to reposition themselves in the financial services industry. The case highlights the strengths and weaknesses of ANZ and how effective their current
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share‚ we draw strength‚ hope or ambition. But in all these desirable traits‚ there are always elements of weakness. Weaknesses which may cost us a great deal or spare us from life’s many machinations and snares. Being in a liberal arts college like ashesi‚ I spend most of my time coming to terms with my strengths and weakneses: usually unknowingly and without any real effort. A real weakness I have identified is a lack of commitment: a lack of commitment to academia‚ community and even life. A cancer
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