2.0 CONTENTS CONSUMER BEHAVIOUR AND PERCEPTION 2.1 WHAT IS CONSUMER BEHAVIOUR? It is necessary to understand consumer behaviour; this is based on the activities leading to the acquisition and use of goods or services‚ including decision-making processes that determine a purchase. In this process the consumer performs actions such as search‚ purchase‚ use and evaluation of products expected to be used to meet their needs (Solomon Michael‚ 2007). The activities‚ processes and social relations
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Consumer Behaviour : Module 1 Introduction: • Needs are the essence of Marketing Concept. • The key to a company’s survival ‚profitability & Growth in a highly competitive market place is its ability to identify and satisfy unfulfilled consumer needs better & sooner than their competitors. • Effective Marketing firm requires insights into consumer’s mind in order to succeed sustainably in today’s cut- throat competitive world. • CB is rapidly growing discipline of study and research by the
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Social class is more to different stratification between group or individuals in society or culture. All individuals or groups have a social class‚ but not all groups and individuals can get the same category. The factors of how an individual can obtain his or her social status are Social‚ Culture‚ Gender‚ Descent‚ Wealth‚ Work. Marketing is not just selling a product or just serving what costumers want or need. In marketing we must know who we want to go then we must have a market segmentation
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Psychological drivers of Consumer Behaviour 2.1. Motivation 2.1.1. Hierarchy of needs 2.1.2. Means-end chain 2.2. Perception 2.3. Learning 2.3.1. Behavioural learning 2.3.2. Cognitive learning 2.3.3. Brand loyalty 2.4. Beliefs and Attitudes 2.5. Lifestyle 3.0. Sociological drivers of Consumer Behaviour 3.1. Personal influence 3.2. Reference groups 3.2.1. Membership group 3.2.2. Aspiration group 3.2.3. Dissociative group 3.3. The family 3.4. Social class 3.5. Culture 4.0. Consumer Decisions Making process
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LECTURE 5: CONSUMERS AS INDIVIDUALS – THE SELF Self-concept The self-concept refers to the beliefs a person holds about their attributes‚ and how they evaluate these qualities. Components of the self-concept It is composed of many attributes‚ some of which are given greater emphasis when the overall self is being evaluated. Attributes of self-concept can be described along such dimensions as their content (for example‚ facial attractiveness vs. mental aptitude)‚ positivity or negativity
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justice? Every day in school we recite the pledge of allegiance and it states that we have justice for all but did Warren McCleskey receive the right justice? In the Preamble of the Constitution‚ the first thing it states is to establish justice. The Declaration of Independence states that all men are created equal and they have the rights to Life‚ Liberty‚ and the Pursuit of Happiness. Warren McCleskey received the death penalty after he was convicted of murder and the Supreme Court reviewed the case
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relates to consumer and organizational behavior. The issue that has been selected is that when wanting to indulge in a sweet treat‚ it is difficult because a majority of products on the market are high in sugar‚ preservatives‚ colorings etc. A product line that has changed its products to suit the demand for a healthier option is Nestle‚ who have reduced sugar‚ fat and artificial colors in their product lines. Pick a marketing concept from Chapter four and apply it to the product. Consumer behavior
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GREEN CONSUMER MANAGEMENT M.Mathi Arasi MBA‚ Anna University Sri Sai Ram Institute of Management Studies‚ Chennai‚ India mathi.arasi1@gmail.com Abstract— In this competitive world environmental issue plays an important role in marketing. All most all the governments around the world have concerned about green marketing activities that they have attempted to regulate them. Green Consumer is one who is very concerned about environment and‚ therefore‚ only purchases products that are environmentally-friendly
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.Page 3 The Emergence of Consumers in society……………………………………………….Page 4 The Consumer viewed in an economical scope………………………………………..Page 4 Relationship between the consumer and the demand and supply theory…….Page 4 Factors influencing demand………………………………………………………..Page 5 What is Consumer Law?.…………………………………………………………………..Page 6 Why the need for Consumer Laws? ……………………………………………………..Page 6 Consumer Vulnerability…………………………………………………………………..Page 6 The Implications of Consumer Laws……………………………………………………Page
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The History of the Consumer Movement and Consumerism Michael J Jackson Grantham University The History of the Consumer Movement and Consumerism Consumerism as defined by the dictionary is a modern movement for the protection of the consumer against useless‚ inferior‚ or dangerous products‚ misleading advertising‚ unfair pricing. Ralph Nader is probably credited as one of the first activist that took consumer rights and the whole consumerism movement to the next level. Nader first came
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