1 SERVICE INDUSTRY Measuring Productivity and Performance in Service Industry Term Paper 2012 SERVICE INDUSTRY 2 Table of Contents 1. INTODUCTION ........................................................................................................................... 3 2. PRODUCTIVITY MEASURES ....................................................................................................... 4 2.1 India: The Growth Imperative .……………………………………………………………………………………….4
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Zychol Case Study – 10% of Final Mark – Due January 21 2015 Bob Richards‚ the production manager of Zychol Chemicals‚ in Houston Texas‚ is preparing his quarterly report‚ which is to include a productivity analysis for his department. One of the inputs is production data prepared by Sharon Walford‚ his operations analyst. The report‚ which she gave his this morning‚ showed the following: 2012 2013 Production (units) 4‚500 6‚000 Raw material used (barrels of petroleum by-products) 700 900 Labour
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CHAPTER 1 INTRODUCTION 1.1 Background of the Study Productivity is the output of an industrial concern in relation to the materials‚ labor it employs. It is also the average measure of the efficiency of production‚ a ratio of output to what is required to produce its (inputs of capital‚ labor‚ land‚ energy‚ materials‚ etc.). The measure of productivity is defined as a total output per one unit of a total input. Productivity is also confused with terms like efficiency and effectiveness and these
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CHAPTER 3 DATABASES AND DATA WAREHOUSES Building Business Intelligence CONTACT INFORMATION: Stephen Haag is the primary author of this chapter. If you have any questions or comments‚ please direct them to him at shaag@du.edu. THIS CHAPTER/MODULE IN SHORT FORM… This chapter introduces your students to the vitally important role of information in an organization and the various technology tools (databases‚ DBMSs‚ data warehouses‚ and data-mining tools) that facilitate the management
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MODIFIED MULTIFACTOR PRODUCTIVITY APPROACH TO MEASURE PRODUCTIVITY OF OPERATIONS by Balbinder S. Deo (2004) Compiled By: Saurabh Deewan(078) Shivani M. Gupta(082) Siddhi Agarwal(110) Introduction • • • Motto of an Organization: How can the desired quality product be produced for the least cost? This fundamental question tightly links the productivity of operations to cost of operations which is “Productivity is the inverse of cost”‚ if the relationship is described in a formal logic Managers
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Creating a Data Warehouse Introduction Data warehouses are the latest buzz in the business world. Not only are they used to store data for reporting and forecasting‚ but they are part of a decision support system. There are many reasons for creating and using a data warehouse. The data warehouse will support the decisions a business needs to make‚ usually on a daily basis. The data warehouse collects data‚ consolidates the data for reporting purposes. Data warehouses are accompanied by
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COMPETITION AMONG THE NORTH AMERICAN WAREHOUSE CLUBS Costco All wholesale clubs (Costco‚ Sam’s Club‚ and BJ’s Wholesale) offer low prices to attract members and provide them with considerable cost savings enough to more than cover membership fees. The rivalry among them is vigorous and will remain so. All 3 club rivals are aggressively pursuing top-line revenue growth; chiefly by opening new stores‚ attracting more members at both new and existing stores‚ and endeavoring to grow sales revenues
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PRODUCTIVITY PARADOX – CRASH OF EXPECTATIONS AND STATISTICS: What is Productivity Paradox? Solow computer paradox – Refers to the discrepancy between measures of Information Technology Investment and measures of output at the national level. Summary: Despite the massive investments in Information Technology in the developed economies‚ the IT impact on productivity and business performance continues to be questioned. The paper critically reviews this IT productivity paradox debate and finds
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Productivity Measurement at International‚ National and organization level. PRODUCTIVITY MEASUREMENT Productivity measurement is the quantification of both the output and input resources of a productive system. The goal of productivity measurement is productivity improvement‚ which involves a combination of increased effectiveness and a better use of available resources. While productivity can be given the sort of short hand definition as the ratio between output and input USE OF PRODUCTIVITY
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MUMBAI‚ INDIA CALL CENTER: RECOMMENDATIONS FOR INCREASED PRODUCTIVITY Submitted to: Sharon Johnson‚ Vice President On July 14‚ 2005 Submitted by: Justin Sheets‚ Operations Director INTRODUCTION At your request‚ I have investigated the circumstances behind the diminished call capacity‚ operational mistakes‚ and customer complaints originating out of the call center in Mumbai‚ India. As internal records detail‚ these issues have continued to affect the call center and remain unmitigated
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