Wal-Mart: Customer Service Development and Training Wal-Mart: Customer Service Development and Training Walmart is a world leader in helping to save people money‚ but the company also strives to provide excellent customer service. This paper will address the training and development of Walmart’s employees to uphold this value. Through one-on-one training mixed with online courses‚ the HR department of Walmart can achieve this goal. The Training Need Walmart’s training needs
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Wal-Mart Customer Service The Walmart’s history goes way back to 1996‚ when the first store was open by founder Sam Walton in Roger‚ Ark. Sam Walton Believed firmly in customers getting the best service possible. Competitors doubted Sam when he share his idea of low price along with great customer service. Walmart was built on the principle that customers comes first no matter what. Sam rely solely on give the best customer service great customer experience. In 1992‚ he was awarded the President
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Information Sam Walton opened their first Walmart store since July 2‚ 1962. “People think we got big by putting big stores in small towns. Really‚ we got big by replacing inventory with information.” They opened their first store in Rogers‚ Arkansas. By 1967 they owned 24 stores and bringing in $12.7 million in sales. By 1970 Walmart went national. They also became a publicly trading company. In 1980’s the first Sam’s Club opened and the first Walmart Supercenter opened as well. It combines a supermarket
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For me I think the most ethical problem that walmart facing is killing small stores around town Walmart makes it harder for local stores to compete. Some of them filed lawsuit against Walmart‚ they said company uses predatory pricing to put competing stores out of business. For them to compete against big retailer they have to reduce wages by 5 percent after Walmart entered new market. Many people refuse to have Walmart in their area. There are some issues involving employee stakeholders also they
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Wal-Mart Stores‚ Inc.‚ branded as Walmart /ˈwɒlmɑrt/‚ is an American multinational retail corporation that runs chains of large discount department stores and warehouse stores. The company is the world’s second largest public corporation‚ according to the Fortune Global 500 list in 2013‚ the biggest private employer in the world with over two million employees‚ and is the largest retailer in the world. Walmart remains a family-owned business‚ as the company is controlled by the Walton family‚ who
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Walmart Stores‚ Inc. (NYSE: WMT) branded as Walmart since 2008 and Walmart before then‚ is an American multinational retailer corporation that runs chains of large discount department stores and warehouse stores. It is the biggest private employer in the world with over 2 million employees‚ and is the largest retailer in the world. Walmart operates retail stores in various formats around the world and is committed to saving people money so they can live better and more comfortable. Walmart earns
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According to a report from Bloomberg in 2008‚ Wal-Mart Stores Inc. ranked lowest among U.S. discounters and department store chains in an annual survey of customer satisfaction. Shoppers said they found less value in Walmart’s prices. The first issue encountered by Walmart is rude services provided by its employees. This can be seen in complaints plastered throughout online forums and web discussions. Forums can be a source of information because people voice out their experience and opinions without
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"People think we got big by putting big stores in small towns. Really‚ we got big by replacing inventory with information." Sam Walton‚ Founder of Wal-Mart SWOT analysis of Walmart This is Walmart Stores Inc. SWOT analysis for 2013. For more information on how to do SWOT analysis please refer to our article. Company background Name Wal-Mart Stores Inc. Industries served Retail Geographic areas served Worldwide Headquarters Bentonville‚ US Current CEO Mike Duke
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SWOT Analysis for Walmart Fay Stewart MGT/521 February 1‚ 2012 Audrey Ellison A SWOT analysis looks at the strengths and weaknesses of a company and the opportunities and threats. When used in business it can help a company carve a sustainable niche in the market. A SWOT analysis can be a powerful tool that can assist a company in uncovering opportunities that they can exploit. If a company can comprehend their weaknesses they can then manage and eliminate threats that would otherwise
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Wal-Mart Stores‚ Inc. (NYSE: WMT)‚ branded as Wal-Mart‚ is an American multinational retail corporation that runs chains of large discount department stores and warehouse stores. The company is the world’s third largest public corporation‚ according to the Fortune Global 500 list in 2012‚ the biggest private employer in the world with over two million employees‚ and is the largest retailer in the world. Wal-Mart remains a family-owned business‚ as the company is controlled by the Walton family‚ who
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