Running head: United States Postal Service Case Study United States Postal Service Case Study Keller Graduate School of Management Professor R. Lee – GM588 Managing Quality Abstract The following case study discusses the Voice of the Employee‚ which supports improved internal process (Voice of the Business) and how the Voice of the Business supports customer satisfaction (Voice of the Customer) of the United States Postal Service. Included in the case study are suggestions for other measures
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Team 10: Akua Acheampong‚ Jody Grewal‚ Kieng Iv‚ Rhea Rasquinha October 14th 2010 To: Current and Prospective Investors From: JARK Inc. Fund Managers re: Battle for Value‚ FedEx Corp. vs. United Parcel Service‚ Inc. The purpose of this memo is provide a recommendation on whether to invest in FedEx or UPS‚ given that the air transportation market in China is now open to both companies. Outlined in this memo are an assessment of the strategic approaches and an evaluation of the financial and
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whose name was Steve‚ isn’t there. Not because he passed away‚ but because he had been let go. The United States Postal Service is very important and should not be expected to change in this changing world‚ because it is part of our history‚ gives people jobs‚ and is cheaper than other services like UPS and FedEx. The United States Postal Service (USPS) is part of american history‚ the true first postal office‚ beginning on July 26‚ 1775. This was when USPS’s
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Organizational Planning Walter McCoy Goodwyn University of Phoenix – Online MGT/521 June 15‚ 2015 Learning Team C Darren L. Fox Jose Ortega Martinez Karan Singh Abstract We are a team of managers at United States Postal Service (USPS). Upper management is concerned thatthe structure of the division our team manages is not accomplishing goals as efficiently as it could‚ As a result‚ management has asked Team C to review the current organizational structure and recommend needed changes. Team C
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The USPS Problem The USPS Problem It has come as no surprise that the United States Postal Service lost money in the first two quarters of 2010. $8.5 billion to be exact. Next year they‚ plan to lose even more. Somewhere in between $9 billion to $10 billion dollars. The problem will not be as simple to fix‚ but it is a problem that can be resolved with a few simple implementations and cost cutting options. Overspending and undercharging has led to needing to cut cost and raise prices. The USPS
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INTRODUCTION Courier services began during the late 19th and early 20th centuries‚ with small companies running them in a handful of cities across the US. Few homes had telephones and personal messages had to be carried by hand. Some early companies provided delivery of luggage and other packages. With the rise of large retail and department stores in the early twentieth century‚ package delivery services became more popular. The services grew over the next several decades. Courier companies traditionally
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Paraphrasing: Entrepreneur is a person who is willing to put his career and financial security on line with risk in name of new idea and spending time as well as money in new venture. Entrepreneurs have managerial skills‚ team building skills‚ problem solving skills‚ skills related to creativity and change management skills for managing change in business norms resulting from implementing new ideas. Extroversion and risk taking are traits of entrepreneurs. Characteristically they are innovative;
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Question 1: Describe the nature and causes of the orientation problem in this case: a) The number of hours‚ which new letter carriers has taken to case and deliver routes maybe were long because they did no help and support of any kind has been offered. b) The new letter carriers has been shifted from route to route because of lack of written materials about route’s particular order and the time which to took. c) Little knowing about various areas covered by various routes because of only helped
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its early years‚ because it didn’t directly compete with UPS’s ground service. The problem was that Federal Express identified a market that was much larger than anyone anticipated‚ including UPS. Brewster says: “By the early 1980s‚ customers were beginning to ask UPS drivers and sales professionals why UPS wasn’t offering next day delivery. UPS‚ a company that had built its reputation and name on the high standards of its service‚ had been outplayed at its own game.” UPS did eventually respond to
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Reina Regaldo University Of Belize 11/02/11 Management Information System Assignment 1 1. Management Decision Problem Snyders of Hanover‚ which sells more than 78 million bags of pretzels‚ snack chips‚ and organic snack items each year‚ had its financial department use spreadsheets and manual processes for much of its data gathering and reporting. Hanover’s financial analyst would spend the entire final week of every month collecting spreadsheets from the heads of more than 50 departments
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