Case Study: Federal Express: The Money Back Guarantee(A) M.Sc. Global Logistics Kühne Logistics University Prof. Dr. Jan Becker Name of Module: Services Marketing Name of Student: Katherine Echevers Student ID: 530116001 Date of Submission: 21-01-2013 Content 1. What should Federal Express do for this customer? As for Fred Smith‚ founder and chairman of Federal Express once said‚ “Our business is customers”. When a customer is highly desperate and really
Premium United Parcel Service Frederick W. Smith Express mail
returns No unions – flexible with costs Model asset attentive UPS world’s largest package-delivery company historically bureaucratic and industry follower overhaul of image repositioning as leading provider of logistics and supply-chain management services small-package market - $60 B vs. worldwide supply-chain market is $3.2 T everything from the moment something gets made until it gets delivered for final delivery‚ and then after market‚ it’s parts replacement 2003 assets: $28.9 B Net Income: $2
Premium Logistics Supply chain management Express mail
juridikum 3/2011 thema: Transnationale Konzer ne und Menschenrechte 373 Strategic Campaigning in Multinational Companies: The Case of United Parcel Service (UPS) in Turkey Molly Elizabeth McGrath / Demet Sahende Dinler ¸ For Gerhard Eggers1 Introduction ˙ On 24th January 2011‚ TÜMTIS‚ a Turkish trade union in the transport sector signed a protocol with the global logistics company‚ UPS. The protocol reinstated the majority of the 163 workers who were fired for joining the union
Premium Trade union
Introduction The AASCB case talks about the small package express delivery industry and its evolution. This is a very interesting case to study because of the fact that more and more people are shipping small packages every day especially with the growth ecommerce. It is also interesting because of how this industry has allowed people to conduct business with other people around the world. Today consumers in the US can make purchases or send files directly to and from business in places like China
Premium Airline Express mail Shipping
S.W.O.T. Analysis Company Strengths and Resource Capabilities: Globalism: Federal Express operates on a global scale. They operate in 211 countries. They provide services that appeal to most of the world. They have such a large market in which to operate‚ and thus realize tremendous revenues. They can also achieve global economies of scale. Innovation: Federal Express took airplanes and trucks and used them differently than any other company before them. This is innovation. They have first-mover
Premium Express mail Globalization Frederick W. Smith
delivery service (Hill & Jones‚ 2013). In this paper‚ it will analyze value creation frontier of FedEx‚ determine which four building blocks will give competitive advantage to maintain profitability‚ its efficiency‚ and examine the overall competition the global industry (Hill & Jones‚ 2013). Analysis of Company’s Value Creation Frontier FedEx accomplished it value creation frontier with innovation. The founder saw that there was a need for faster and more reliable express delivery service. FedEx
Premium Express mail TNT N.V. United Parcel Service
Case 1.1 : FedEx 1) List the business processes displayed in the video. The first step is to pick up the package at the customer’s and to scan it. Therefore‚ the employee ) inform FedEx than the package is under FedEx’s responsibility. The second step is the transport of the package by truck for instance to a hub (or sorting center). In the third step‚ the package will process in the sorting center. The package is going to progress in a long and complex net of conveyer belts. This is called
Premium Customer relationship management Customer service Sales
Executive Summary FedEx pioneered the modern global transportation industry and integrated information system into its business to provide seamless e-business solutions. Despite maintaining its traditions of “firsts” and out performing analyst expectations year after year‚ FedEx’s earnings took a turn for the worst in 1999-2000. Three core factors have been identified for the downturn; operational challenges and management issues‚ internet and e-business advancement‚ and competition. Issues such
Premium Express mail Customer service TNT N.V.
Has Airborne Express Achieved a Sustainable Competitive Advantage? Base on financial power and company size‚ Airborne cannot be aligned with FedEx and UPS. However‚ Airborne could successfully grow faster than its competitors for series period of time and positioned itself behind those two giant firms. The keys successes are resulted from Airborne’s abilities to discover its competitive advantage. However‚ to label Airborne for achieving sustainable stages‚ we need to analyze of Airborne’s external
Premium Deutsche Post Express mail TNT N.V.
themselves‚ were forced to streamline service offerings and operations to cut costs. The “two gorillas” both offered express‚ international‚ and domestic deliveries‚ as well as impeccable customer service‚ package tracking and user-friendly websites. Without differentiation‚ UPS and FedEx needed to cut costs in order to improve profits and gain market share. This environment led to the classic Bertrand Pricing Model. Each firm delivered interchangeable services‚ and consequently‚ undercut prices.
Premium Economics Deutsche Post Cost