Summer Harmon Kaplan University 3/10/15 Professor: Norby Unit 9 Assignment 1. Using the chapters on language and emotions to help frame your answer‚ suggest two ways that Ken could open this conversation more productively‚ beyond clearly expressing his emotions and using and using “I” language. He could have started the conversation more productively by saying something like‚ “Jan‚ do you have a couple for minutes so we could talk?” If you do I would appreciate talking about a problem that I have
Premium Emotion Forgiveness Nonverbal communication
Unit 9 Final Project University Name Student Name AB/221 - Customer Service Professor Name Date Introduction Many companies use tiered services in their approach to customers. There are a lot of advantages linked to this type business framework; the disadvantages are not absent‚ as well. The purpose of this paper is to address the pros and cons of using tiered services at On-Time Technology Products and whether or not there would be risks involved with respect to losing some
Premium Customer service Customer Service
Unit 9 P1‚M1. In this assignment I will be writing a report explaining how the application of relevant principles and values will allow professionals to provide holistic support for individuals‚ such as John and Amina‚ who use social services. Empowerment- Empowerment means giving individuals a good amount of information regarding themselves so that they are able to have a say in decision making and choices about their own
Premium Sociology Management Young
needs. Another way is by proivding positive image to a range of people at work. Like at my work place the young children I look after I have say two different nationality children‚ I will show they can take on activities no matter what culture‚ social background or gender they are. So by
Premium Discrimination
Unit 2: Communication and Values [Type the author name] Introduction: In my report I will show my understanding and knowledge of the importance of communication skills in care settings and about values involved in care practise. I have chosen to do my report on educational settings and I will focus on how individuals with specific needs communicate in both group interactions and one-to-one interactions. I will do this by working in a class on both Thursday and Friday mornings
Premium Communication Nonverbal communication Writing
Diploma in Health and Social Care (QCF) Assessment Title: ‘Principles and Values in Social Care’ Assessor: Student: Alice Armer Course code:HC3FFT/14-Y1 Unit Number: 9 Unit Title: Values and Planning in Social Care Unit Code: Y/600/8960 Assessment Code: 1 Hand out Date: 22.9.14 Hand in date: 17.10.14 Date handed in: 17/10/14 Individual Target: Distinction Actual Grade Grading criteria P1 M1 D1 Achieved? Scenario: You have been asked to write an article for a Social Care Practice
Premium Sociology Health care Management
UNIT 203 outcome 1 - understand the importance of equality and inclusion 1.1 diversity- Diversity literally means difference. Diversity recognises that though people have things in common with each other‚ they are also different and unique in many ways. Diversity is about recognising and valuing those differences. Diversity therefore consists of visible and non-visible factors‚ which include personal characteristics such as background‚ culture‚ personality and work-style in addition to
Premium Discrimination Affirmative action Gender
Diet variations at different lifestages (P1‚ M1 & D1) All human beings require certain essential nutrients in order to survive. The concept of a healthy‚ balanced diet is to eat a wide variety of foods because all foods contain different nutrients therefore the wider the variety eaten‚ the more nutrients provided. A balanced diet consists of seven main groups of food which are described below. Components of a healthy diet: Protein Carbohydrates Fats Vitamins Minerals Fibre Water
Premium Nutrition Food
Life expectancy in Sunderland There are many different problems throughout England which have caused many problems health wise‚ In Sunderland the health of people is mixed compared to the national average. The life expectancy throughout England is 78.6 years for men and 82.6 years for women‚ In Sunderland the life expectancy is lower‚ the male average life expectancy is 76.3 years while the females is 80.6. There are many things that can cause this. In Sunderland there are many different industrial
Premium Drinking culture Health Health care
legislation‚ policies and procedures relating to health‚ safety and security influence health and social care settings 1. Outline key points of at least 3 policies and procedures by summarising the main points and recording them on the chart The Food Safety 1990 Policy Procedure The first policy is that all employees and volunteers who handle food must maintain a high standard of personal hygiene at all times. This is important so that people’s health is never at risk. All staff must ensure
Free Hygiene Food safety Cleanliness