MZUZU UNIVERSITY FACULTY OF INFORMATION SCIENCE AND COMMUNICATIONS DEPARTMENT OF LIBRARY AND INFORMATION SCIENCE A STUDY ON CUSTOMER CARE SERVICES AT THE COLLEGE OF MEDICINE LIBRARY A RESEARCH PROPOSAL BY MATHIAS MARK BLUGAMA (DLIS/2B/02/09) A STUDY ON CUSTOMER CARE SERVICES AT THE COLLEGE OF MEDICINE LIBRARY 1.0 INTRODUCTION AND BACKGROUND 1.1 Conceptual Introduction It appears when people talk of library services‚ they only focus on the services that they
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I would like to thank everyone for allowing me to inform you about some issues America has been facing throughout the years and now. The United States is not as strong as it used to‚ but we are trying to make it like it used to be‚ but there are many issues we first have to solve. Our country is in a dilemma concerning shootings involving more than one killing. Another issue deals with immigration‚ and how students have been deported back to their country when they were not even concerned they were
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The Soviet Union on December 25‚ 1991‚ Christmas day the Soviet flag flew over Moscow for the last time. A few days earlier from this event‚ 11 of the Soviet republics met in the city of Kazakh. It was announced that all the satellite states like Ukraine‚ belarus‚ Armenia‚ Azerbaijan‚ Kazakhstan‚ Kyrgyzstan‚ Moldova‚ Turkmenistan‚ Tajikistan and Uzbekistan would no longer be apart of Soviet union and they said they would establish a commonwealth and not be controlled by the Soviet Union. Once one
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laborers as it made them so east to replace. In order to fight back‚ laborers would join labor unions in order to protest all these horrible conditions. Primarily‚ one of the important factors of the American opinion upon labor unions was the press. One of which was the New York Times (Doc. B). Often times the press was bribed by large companies in order to have favor them‚ hence giving labor unions a bad name. This article is about the B&O railroad strike. They said it was a hopeless cause
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Wilmont Provisio‚ the development of the Republican Party‚ the Dred Scott Decision‚ the Brooks-Sumner Incident‚ the Anthony Burns Incident‚ the Ostend Manifesto‚ Uncle Tom ’s Cabin‚ and unbalanced congressional representation aided in sending the Union into uproar and eventually splitting it entirely. The Mexican War between the United States and Mexico began with a Mexican attack on American troops along the southern border of Texas on Apr. 25‚ 1846. Fighting ended when U.S. Gen. Winfield Scott
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When the Soviet Union collapsed on December 26th‚ 1991‚ many considered it a victory for Democracy and America. However‚ most people fail to realize that America never truly “won” the war. While America did prevent the Soviet Union from spreading with it’s foreign policy‚ the Soviet Union collapsed because of the structure and principles of its economy‚ the Gorbachev reforms‚ and the solidarity movement.. (finish intro change) The first internal issue the Soviet Union had was the problem
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Abstract: In the early days the union was considered a moral establishment‚ ensuring that workers worked in safe and equitable environments. In today’s society however‚ where capitalist endeavors dominate‚ wages and working conditions are already reasonable for the most part‚ unions are failing. If one examines critically the purpose of unions‚ many may find their modus of operation outdated‚ and their strategies unreasonable for the modern marketplace. More and more American workers and employers
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State of Union Address 2012 The State of Union Address took place on Jan. 24‚ 2012 and followed specific traditions. All Congress members both in the Senate and House of Representatives‚ Supreme Court Justices‚ Generals‚ and distinguished guests were at the Address. The Cabinet came before the President and greeted everyone on the isles. When President Obama was ready‚ he was announced to the Speaker of the House. He also shook and kissed the Congress women and shook hands with Congress men. The
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Private Sector Union is good for U.S Labor unions in U.S are legally recognized as representatives for labors of industries in U.S. The trends private-sector labor unionism in U.S has steady fallen since 1920s and continues to 2010. Unions allege that employer-incited opposition has contributed to this decline in membership. Especially‚ the private-sector labor unions accounted for the majority of the declination from 18.5 percent to 9 percent among the entire industry. (Slaughter‚ 2007‚ Fig
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for a small portion of people‚ the poor and the working class were stuck in terrible (and unsafe) jobs and poor living conditions. Due to the Industrial Revolution there was a great change in society in Britain. For example‚ the creation of Trade Unions helped protect the labourer’s rights. Because
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