Demonstrate understanding of customer service. QCUS3-001 1) Describe how their organisations service offer meets customer expectations. In this particular type of industry it is impossible to offer some “service offers” that other companies may be able to offer. We can’t offer big sales‚ buy one get one free and other types of promotions that companies follow. The cost of materials keeps rising and in order to keep competitive we do only sell work at a fair price‚ not like some other
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Evolution of hybrid online marketplaces – A perspective The ecommerce sector in India has been growing at unprecedented rates in recent years. With revenues touching US$1.2 billion in 2012 and adoption surging among Indian consumers‚ it has become an ideal breeding ground for start-ups. The successes of companies like Flipkart‚ Myntra and Jabong lend credence to the massive potential of the sector. These companies have traditionally operated as inventory-led “first-party” 1P ecommerce sites. However
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To: Bob CEO From: Robert Buffone‚ President‚ Iron Re: Marketplace Report Date: November 20‚ 2012 The market segments that were targeted are Travelers and Mercedes. The first brand I tried to sell was a portable laptop for the Travelers market. I assumed that it would have been a big hit since none of the other competitor brands created a laptop‚ only desktops. Compared to my competitors‚ Travelers accepted the laptop with the least amount of software instead of my product with all of the
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Understanding the Customer and Supply Chain Uncertainty To understand the customer‚ a company must identify the needs of the customer segment being served. Let us compare 7-Eleven Japan and a discounter such as Sam’s Club (a part ofWal-Mart). When customers go to 7-Eleven to purchase detergent‚ they go there for the convenience of a nearby store and are not necessarily looking for the lowest price. In contrast‚ a low price is very important to a customer going to Sam’s Club. This customer may be
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Customer Service Unit one: Understanding the organisation Public Sector organisation - Public sector organisations deliver services to the public‚ examples include the NHS‚ local authorities‚ local council-run libaries‚ schools controlled by local authorities‚ and care homes. Commercial Sector organisation - A commercial organisation usually operates for the purpose of creating a profit from the sale of products and/or service. Third Sector organisation - Third sector organisations
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Industrial Marketing Management 32 (2003) 187 – 198 Electronic transportation marketplaces: a transaction cost perspective Thomas J. Goldsbya‚*‚ James A. Eckertb‚1 a Fisher College of Business‚ The Ohio State University‚ 554 Fisher Hall‚ 2100 Neil Avenue‚ Columbus‚ OH 43210‚ USA b Haworth College of Business‚ Western Michigan University‚ Kalamazoo‚ MI‚ USA Abstract Electronic transportation marketplaces (ETMs) are Internet-based mechanisms that match buyers and sellers of transportation
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Employers in the Global Marketplace There are different ways for employees to participate in international business— as parent-country‚ host-country‚ or third-county nationals—so there are different ways for employers to do business globally‚ ranging from simply shipping products to customers in other countries to transforming the organization into a truly global one‚ with operations‚ employees‚ and customers in many countries. Most organizations begin by serving customers and clients within a domestic
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MarketPlace: Handwork of India Strategic Plan 1. Introduction 2 2 History and Accomplishments 2 3 Leadership in Design 3 4 Recent Developments 4 5 Purpose 4 6 Strategic Objectives 5 7 Strategic Plan 6 I Positioning 6 II Product 8 III Direct Marketing 10 IV Indirect Marketing 12 V Operations 12 VI Strategic Capital Campaign 13 VII Budget 15 8 Management Team Biographies 16 9 Board of Directors Biographies 17
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There are some definite advantages to a buyer being a part of an industry consortia-sponsored marketplace. A company who might have a relatively strong negotiating position can increase their power to force suppliers to deal with them. In a private company marketplace they wouldn’t have the same leverage. Being part of a larger group brings an advantage to the table and gives the buyer more control. When a company sets up their own private market place‚ they are vulnerable to large companies
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Microfinance Enters the Marketplace by Elisabeth Rhyne and Robert Peck Christen ABSTRACT The past few years have seen an acceleration in the creation of commercial microfinance programs. The demonstration effect of profitable microfinance institutions (MFIs)‚ combined with market forces in newly-liberalized financial markets‚ created the conditions for this rapid expansion. Bolivia‚ Chile‚ Paraguay‚ Uganda and Bangladesh are the focus countries for this paper‚ although the authors draw examples
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