Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. |Organisation type |Name of organisation |Description of products and services
Premium Customer service
Mindy’s Sections Profitability BJB intends to apply a six sigma approach to improving profitability in the innovative CD changers. Using such tools provided through this approach will lead to major cost reduction and quality improvements that will result in an increase in profitability. The approach will involve measuring capability of processes to produce services and products that remain free of defect. Experts at BJB will analyze standard deviation‚ short term performance data‚ and critical
Premium United States Environmental Protection Agency Six Sigma Air pollution
Individual Research Report “Managing Operations for Customer Satisfaction and Enhanced Profitability” Introduction The role of operations management is the production of goods and services and to ensure efficiency and effectiveness in the operation process‚ that means use as little resource as needed and meet the customer requirements. Moreover‚ it is converts inputs (in the forms of materials‚ labour and energy) into outputs (in the form of goods and services) and aims to increase the
Premium Airline Southwest Airlines Low-cost carrier
Understanding Customer Profitability To Create Value Bala V. Balachandran J.L. Kellogg Distinguished Professor of Accounting and Information Systems The Current Business Environment New Products Manufacturing Excellence Demanding Customers Changing Workforce Changing Technology New Competitors Decreasing Margins Global Competition © 2005 Bala V. Balachandran Kellogg School of Management Levers to Maximize Profit © 2005 Bala V. Balachandran Kellogg School of Management Levers to Maximize
Premium Supply chain management Marketing Management
service‚ location‚ organization‚ or even an idea or thought (Moheb Ali et al‚ 1385: 195). The ultimate goal of organizations is to produce the products which are better and superior in one or more aspects compared with others to be welcomed by customers and make them to pay well for each product (Cutler‚ 179:1379). Vignali in an article with the title of McDonald: the globalization thought by using marketing mix states that in marketing mix‚ McDonald has offered its product by creating a standard
Premium Pricing Price Marketing
Demonstrate understanding of customer service. QCUS3-001 1) Describe how their organisations service offer meets customer expectations. In this particular type of industry it is impossible to offer some “service offers” that other companies may be able to offer. We can’t offer big sales‚ buy one get one free and other types of promotions that companies follow. The cost of materials keeps rising and in order to keep competitive we do only sell work at a fair price‚ not like some other
Premium Customer service Sales Customer
fact these three namely liquidity‚ profitability and safety are the main objectives of a monetary policy. Banks have to earn profits because if they don’t‚ they would not work as all the shareholders would sell off the shares if proper dividends are not earned. Hence they have to earn profits for their shareholders and at the same time satisfy the withdrawal needs of its customers. The main problem here comes is sticking the balance between liquidity and profitability as both contradict each other. This
Premium Bank Asset Stock market
End of Chapter Application Case 1. Why is beer flavor important to Coors’ profitability? Answer: Because our choices as drinkers depend on various factors such as the mood we’re in‚ the available venues out there‚ as well as the occasion‚ Coors believes if the company could understand the beer flavor based solely on its chemical composition‚ it would open new avenues in order to create beers that would suit almost every customer’s expectations. 2. What is the objective of the neural network
Premium Taste Chemistry Neuroscience
140249021 1. Executive Summary This report is a summary of the comparison of ratio analysis of two companies Morrisons Plc. and Sainsbury Plc. for the accounting period 2010-2011 and 2011-2012. It focuses basically on various ratios such as Profitability Ratio‚ Liquidity Ratio‚ Gearing Ratio‚ Efficiency Ratio and Investors Ratio. This ratios will give us an overview of the companys financial performance of Morrison and Sainsbury and will even help us to compare both the companys performance
Premium Financial ratios Financial ratio Dividend yield
Understanding the Customer and Supply Chain Uncertainty To understand the customer‚ a company must identify the needs of the customer segment being served. Let us compare 7-Eleven Japan and a discounter such as Sam’s Club (a part ofWal-Mart). When customers go to 7-Eleven to purchase detergent‚ they go there for the convenience of a nearby store and are not necessarily looking for the lowest price. In contrast‚ a low price is very important to a customer going to Sam’s Club. This customer may be
Premium Wal-Mart Measurement Supply chain management terms