as orders‚ customer queries and concerns‚ delegating jobs within the team and ensuring colleagues understand their jobs‚ emails‚ phone calls and ordering. I have been with Jewel First for 2 years now. Jewel First is an online retail business which sells jewellery and accessories. The company was formed in 2009 as part of a Pandora online retailer as the company grew so did the range of brands we sell. The company now has 4 websites with a database that exceeds 300‚000 active customers; we can process
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new manager to gain some understanding of the organisation in preparation for their start. Enterprise is a private sector organisation that has a current turnover of £1.1bn. Enterprise currently employ’s circa 17‚000 people including direct and DSP staff. 1.1 Enterprise is the UK’s largest dedicated maintenance and front-line service provider to the public sector and utility industry. 2. Company Analysis 2.1 Enterprise offers a wide range of services to its customers. The business is split into
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Understanding Customer Needs Firms use various traditional i.e. surveys and focus groups‚ as well as nontraditional research i.e. ethnography‚ contextual inquiry‚ empathic design etc. approaches to gain insight into their customers’ needs in order to develop highly successful products (desirable‚ feasible and salable). Unfortunately‚ most companies are still product-driven rather than customer-driven. The hierarchy of needs composed of five levels from the bottom – biological/physiological‚ safety
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representative ’ Lets see what Kaye Goodwin from Virgin Atlantic has to say! In a day of a representative at Virgin Atlantic I have to look at how these needs are identified and I must cover: Customer requests in writing Customer requests to representatives of organisations verbally (face to face or telephone) Recognition of unstated needs Customer type one: Families If a family was too put in a request in writing‚ because they may have young children‚ they could possibly write their requests to
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Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. |Organisation type |Name of organisation |Description of products and services
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importance of their customers’ needs carefully; caring about the reason their customers choose their business and what their customers are expecting. While we generally think of such as service as one‚ which supplies the general public‚ in this report‚ we will focus on the relationships that FedEx develop and nurture between themselves and other businesses. Here‚ two main approaches to how they respond to other businesses needs are introduced. First of all‚ companies need to be aware enough to
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Certificate in Human Resource Practice Assessed Coursework Cover Sheet Student Name : Gobinathan Gurunathan Organisation: YTL Cement Unit Title: Understanding Organizations and the Role of Human Resources Unit Code: 3HRC (HR) Coursework Component: Written Assignment Date of Submission: 15/10/2014 Total Word Count: 2139 words Hi‚ welcome to YTL Cement. Let me brief you a bit on YTL Cement. HISTORY‚ PURPOSE & GOALS YTL Cement began operations in 1996 in Bukit Sagu‚ Pahang. We have grown
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owner. Whilst they are a non for profit organisation this doesn’t mean they do not make a profit it means that this is not their main aim. Profit made by Network Rail is reinvested back into the organisation for improvements. Network Rails primary customers are mostly private sector train operating companies‚ responsible for passenger transport‚ and freight operating companies‚ who provide train services on the infrastructure. The purpose of Network Rail “is to keep all of its services running efficiently
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services companies in the United Kingdom with more than 15 million customers serviced by a network of 1200 branches and with approximately 24‚000 employees. It is the third largest bank in the UK with reference to the value of deposits and the 2nd largest in terms of mortgage accounts held. Santander boast an award-winning‚ innovative range of products and services for both personal and business customers. Personal banking customers can choose from a range of Current Accounts‚ Savings Accounts
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Service NHS Trust (EMAS) provides emergency 999‚ urgent care and patient transport services for 4.8 million people within the six counties of Derbyshire‚ Leicestershire‚ Rutland‚ Lincolnshire‚ Northamptonshire and Nottinghamshire. Main Customers Our main customers are members of the public calling 999 emergency services. In addition we have a Patient Transport Service (PTS) who undertake journeys to and from routine health appointments. Purpose and Goals of the Organisation All NHS ambulance
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