CUSTOMER RETENTION STRATEGIES USED BY INTERNET SERVICE PROVIDERS IN KENYA 1 TABLE OF CONTENTS PART ONE INTRODUCTION ……….………………………………………………….……………3 1.1 Background ……………………………………………………………………….3 1.1.1 Customer Retention Strategies…………………………………………………….4 1.1.2 Internet Service Providers …………………….…………………………………..6 1.2 Research Problem ………………………………………………………………...8 1.3 Objectives of the Study ………………………………….………………………10 1.4 Importance of the Study ……………………………………………………...….10 PART TWO LITERATURE REVIEW
Premium Marketing Loyalty program
ARGUE THE CASE THAT DESPITE RISK AND UNCERTAINTY‚ PROJECTS CAN CONTRIBUTE TO PROFITABILITY‚ GROWTH AND THE REPUTATION OF THE ORGANISATION. INTRODUCTION Risk is any factor that may potentially interfere with successful completion of the project. A risk is not a problem-a problem has already occurred; a risk is the recognition that a problem might occur. By recognizing potential problems‚ the project manager can attempt to avoid a problem through proper actions. Project Management is the skills‚
Premium Project management Risk management Management
TABLE OF CONTENT DECLARATION i TABLE OF CONTENT………………………………………………………….…….ii-iii CHAPTER ONE: INTRODUCTION……………………………………..........................1 1.1 Background of the Study 1 1.1.1 The Kenyan Cement Industries 3 1.2 Statement of the Problem 4 1.3 Objectives of the Study 5 1.4 Significance of the Study 5 1.5 Justification for the Study 6 1.6 Scope of the study 6 CHAPTER TWO: LITERATURE REVIEW 7 2.0 Introduction 7 2.1 The concept of green procurement 7 2.2 Appreciation of Green Procurement in
Premium Environmentalism Environment Environmental movement
TRADE CREDIT MANAGEMENT FOR COMPETITIVE ADVANTAGE: A CASE OF KENYA INSURANCE INDUSTRY Table of contents Signature page............................................................................................................................ii Declaration ..............................................................................................................................iii Acknowledgements.....................................................................................
Free Insurance Actuarial science Economics
The Link Between Corruption and Poverty : Lessons from Kenya Case Studies INTRODUCTION "One thing can be said-the mere fact that corruption has become an item of national preoccupation is paradoxically the first real achievement by Kenyans over corruption" Since the end of the last decade the emphasis has moved from building public awareness on corruption issues to understanding the nature of corruption and its effects on the economy‚ society and politics; understanding the nature of the beast
Premium Elite Africa Poverty
Emerging permutations and uncertainties in the struggle for leadership in the Kogi 2015 Gubernatorial elections. There is a perceptible assumption that the forthcoming Kogi State 2015 Gubernatorial primaries and election are full of wobbly conjectures and sensationalism. Presently‚ many political commentators have gone a step farther to state that the profound changes occurring in the political arena and twists in the conscience of the Kogi people may combine to affect those aspirants
Premium United States President of the United States Election
the role and organization of trade unions. In most countries‚ trade unions are organized in confederations. In Kenya however‚ we have COTU as the umbrella governing trade unions. Trade unions were established to protect the working life of workers. Currently they are facing varies challenges and hence weakening of the unions. Some of the problems being faced by trade unions in Kenya are challenged by globalization‚ revolution in production technologies and new management styles. Splintering‚ changing
Premium Trade union Employment
AN EXAMINATION OF PAULO FREIRE’S BANKING CONCEPT AND ITS APPLICATION TO THE KENYAN EDUCATION SYSTEM. MASTERS PROPOSAL PRESENTED BY: OTIENO PHOEBE KISII UNIVERSITY COLLEGE JULY 2011 AN EXAMINATION OF PAULO FREIRE’S BANKING CONCEPT AND ITS APPLICATION TO THE KENYAN EDUCATION SYSTEM. BY OTIENO PHOEBE A MASTERS IN EDUCATION (MED) PROPOSAL SUBMITTED TO THE DEPARTMENT OF HUMAN RESOURCE MANAGEMENT
Premium Education Learning Alternative education
Research Brief on Registered Nurses Assignment/Workload for Two Teaching Hospitals in Kenya Kamau Simon Macharia School of Science & Technology‚ Department of Nursing Sciences. University of Kabianga P O Box 5‚ Kapkatet 20214 Kenya Tel 0722224577 Email: symomash@gmail.com 1 Registered Nurses Assignment/Workload A Research Brief on Registered Nurses Assignment/Workload for Two Teaching Hospitals in Kenya Abstract Nursing is important in quality and safety of hospital care and in patients
Premium Hospital Nursing Patient
“How can modern behavioural therapies help a client accept the uncertainty of their future?” In order to evaluate whether modern behavioural therapies can help a client accept the uncertainty of their future‚ I am going to look in detail at two Modern Behavioural therapies‚ REBT – Rational Emotive Behavioural Therapy and CBT – Cognitive Behaviour Therapy to ascertain their use in therapy with a client. Cognitive Behavioural Therapy (CBT) is a talking therapy it is a way of talking about‚ how
Premium Cognitive behavioral therapy Emotion Rational emotive behavior therapy