1. “Revenue hours” represent the key activity that drives costs at Salem Data Services. Which expenses in Exhibit 2 are variable with respect to revenue hours? Which expenses are fixed with respect to revenue hours? a. Variable Expenses – Wages for Hourly Personnel‚ Power b. Fixed Expenses – Wages for Salaried staff‚ Systems development and maintenance‚ Administration 2. For each expense that is variable with respect to revenue hours‚ calculate the cost per revenue hour.
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Case Study – Prestige Telephone Co. Company Profile Prestige Data Services is a subsidiary of Prestige Telephone Company‚ a public utility. They are a computer data service company that does data processing for the parent company in order to sell computer services. The company was opened in order to bring in additional revenue in order to offset increases in telephone rate increases. Throughout the three years of being
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A Telephone Call Face to Face with Obsession In “A Telephone Call‚” Dorothy Parker uses diction‚ tone‚ and point of view to expose obsession and give it a voice. Parker reveals the deep feelings of a woman experiencing an infatuation. The language usage and tone help keep a high-paced unstable feeling throughout the story. Point of view focuses on the thoughts and agitations of the crazed woman. To highlight the theme Parker sensibly uses these specific literary tools. Parker takes advantage
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WILLIAM J. BRUNS‚ JR. Prestige Telephone Company Do No Because it operated as a public utility‚ the rates charged by Prestige Telephone Company for telephone service could not be changed without the approval of the Public Service Commission. In presenting the proposal for the new subsidiary‚ Mr. Rowe had argued for a separate but wholly owned entity whose prices for service would not be regulated. In this way‚ Prestige could compete with other computer service organizations in a dynamic
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took six weeks for word to reach the capital of the United States and even longer for it to reach the outlying cities. Because of this‚ the bloody Battle of New Orleans occurred after the treaty had been signed‚ costing the British armed forces over 2‚000 lives. Obviously‚ the need for instantaneous and accurate communication was reaching a paramount level with civilizations being spread across such vast distances. The telephone‚ invented by Alexander Graham Bell in 1876‚ solved this
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A Hard Place To Be In In Wole Soyinka’s Telephone Conversation‚ the poet communicates his anger and disappointment about being discriminated in society by white people‚ only because he is African. He portrays this in a telephone conversation between himself and a potential landlord. The poem is put together as if Wole Soyinka’s thoughts of being discriminated against just flew out on the paper on which he was writing. The reaction of both the caller and the landlord are Soyinka’s own stereotypes
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Telephone Etiquette A phone is ringing somewhere in your office. By the third ring the call should be Answered. BUT… before you pick up that phone: 1. Clear your mind of all but the task at hand – responding to the caller. 2. Prepare your phone voice 3. Answers by the 3rd ring 4. Offer your standardized greeting. 5. Be prepared before you respond. 6. Treat the caller with respect; be efficient‚ effective‚ empathetic and
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HBS case – Salem Telephone Company Opening In 2000 the Public Service Commission (PSC) was informed by the president of Salem Telephone Company (STC) that a profitable computer service subsidiary would reduce pressure for increases to telephone rates. With approval from the Public Service Commission‚ STC‚ a regulated public utility‚ established Salem Data Services (SDS) in 2001‚ an unregulated public utility to perform data processing for the telephone company and additionally to sell computer
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If you didn ’t have the telephone then how would you contact people? You wouldn ’t be able to easily. If you wanted to talk to people you would have to go to their house‚ meet them somewhere‚ or write to them. That would be difficult. The world ’s communication has been upgraded by the telephone. The telephone had a large impact‚ it made business more efficient and it saved money from having to travel back and forth from far places‚ and it made transactions able to occur more quickly. It
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Case Study Prestige Telephone Co. CLASSIFICATION OF COSTS Jan Fixed costs: Space rent Custodial services Computer leases Maintenance Depreciation Power Wages: Operations Systems development Admnistration Sales Sales promotions Total fixed costs I Corporate services Total fixed costs II Variable cost per hour: Power Wages operations Materials Variable unit cost per hour 8.000 1.240 95.000 5.400 26.180 Feb 8.000 1.240 95.000 5.400 26.180 Mar 8.000 1.240 95.000 5.400 26.180 Average 8.000 1.240
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