Unit 4- P3 Knowing the customer service skills required to meet customer needs in travel and tourism contexts. Communication skills is important an important part of the travel and tourism industry. It is important to use the appropriate methods of communication for a given situation. Communication takes place face-to-face‚ by telephone‚ in writing electronically (e-mail and fax). Face to face is dealing directly with customers either face to face‚ individually or in a group situation. Dealing
Premium Communication Nonverbal communication Customer service
Travel and Tourism in Thailand to 2018 Published on 02nd APR. 2014 The Thai travel and tourism sector posted growth during the review period (20092013)‚ despite the global financial crisis. The growth can be attributed to the increasing number of tourists from emerging countries such as China‚ India and Russia; international tourists to the country reached 26.7 million in 2013. While forecast-period growth is expected to be undermined by political instability‚ the countrys tourism sector has
Premium Tourism
The Authority on World Travel & Tourism Travel & Tourism Economic Impact 2013 World WTTC Travel & Tourism Economic Impact 2013 1 For more information please contact: Rochelle Turner Research Manager rochelle.turner@wttc.org © 2013 World Travel & Tourism Council Contents The Economic Impact of Travel & Tourism 2013 Foreword.................................................................................................................................................
Premium Tourism
Introduction For this task the author will be discussing the factors which influence the travel and tourism industry and defining the marketing mix. Marketing; The term marketing is a complex management tool and can be defined many ways. Marketing can be defined as being all about getting the right products to the right customer at the right time; in general the term marketing is the action or business of promoting and selling products and services. Marketing is based on thinking about
Premium Marketing
Task 1 Assignment 2.1 Evidence for P1 Scenario Some of my group went on a trip to a different country and missed a unit which covers the travel and tourism business environment. I will be giving them a short description for the following aspects of the business environment. These are the factors which I will be writing about: Public sector Private sector Geographical sector Importance to UK and international economy Public sector Public sectors are run by the government. The government
Free Economics Government Public sector
Summary India’s travel and tourism sector performed well during the review period (2009–2013)‚ with growth recorded in both domestic and international tourist volumes. The main factors for tourism growth were government initiatives and continuous efforts to promote the country’s travel and tourism sector on an international level. Timetric expects growth to continue over the forecast period (2014–2018)‚ driven by government initiatives to promote tourism through participation in international events
Premium Tourism
The three main types of tourism Domestic tourism Domestic tourists are people who take holidays in their own country. For example Mr and Mrs McBride from Blackburn are going to take a weekend break to Blackpool for two nights to celebrate their anniversary. Inbound/incoming tourism Inbound tourists are people who come from other countries to the UK. For example Mr Smith and his two kids came from Florida to visit their Grandma in Blackburn for two weeks. Outbound tourism Outbound tourists are
Premium Tourism
CONTEMPORARY ISSUES IN TRAVEL AND TOURISM Task 1: Sharm El-Sheikh of Egypt‚ is the biggest and most important city of Sinai‚ lies at the southern side of the Peninsula where the two gulfs of Aqaba and Suez meet with the Red Sea. With its unique location in the Sinai Peninsula of Egypt‚ it is considered the strategic passageway‚ the meeting point between Asia and Africa‚ and the base of great civilizations. With its diverse features of environment that combine
Premium Tourism
Influencing Travel & Tourism Consumer Behaviour I want to do this! What’s This? .. . suitcases image by Alexander Ivanov from Fotolia.com Many factors influence travel and tourism consumer behavior.As of 2010‚ the global travel industry contributed 9.2 percent of the world’s total gross domestic product‚ according to the World Travel and Tourism Council. People travel for work‚ to visit family and friends and for pleasure. When it comes to making choices about where and how to travel‚ multiple
Premium Recreation Tourism Travel
quickly but thoroughly with enthusiasm. I like to be part of a team and working together‚ although I am very capable of working independently. I’m very polite and sociable; I also like to meet new people‚ which is why I have chosen to go into the travel and tourism sector. It is a very diverse‚ dynamic‚ wide-ranged and rapidly growing industry‚ which creates job opportunities for many whether young or aged. There is an increasing range of jobs and career prospects for suitably qualified people. I believe
Premium Management Leadership Personality psychology