Until the late 1980s‚ business school curricula emphasized the technical aspects of management‚ focusing on economics‚ accounting‚ finance‚ and quantitative techniques. Course work in human behavior and people skills received relatively less attention. Over the past three decades‚ however‚ business faculty have come to realize the role that understanding human behavior plays in determining it manager’s effectiveness‚ ana required courses on people skills have been added to many curricula. As
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Spring 2014 Organizational Behavior MG6013 The exploration of the theories‚ research and practices that allow a better understanding of human behavior in organizations. Topics include motivation and job satisfaction; decision making; group dynamics; work teams; leadership; communication; power‚ politics and conflict; organization culture‚ structure and design; impact of technology; management of work
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Telephone Customer Service Representatives 1. How do you interpret the reliability results for the clerical test and work sample? Are they favorable enough for the company to consider using them “for keeps” in selecting job applicants? A. Clerical Test Coefficient alpha is high (.85‚ .86). This is a positive sign. Test-retest reliability is also high (.92). B. Work Sample (T) Inter-rater agreement is relatively high (88%‚ 79%) C. Work Sample (C) Inter-rater agreement
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Globalization “The Cemex Way” Case Analysis The cement industry and its players made first steps in the direction to Global integration only in the 1970s. It could be seen as somewhat paradoxical‚ because if we apply the matrix of Global Integration and Local Responsiveness pressures to the cement industry‚ we can clearly identify that the industry scores high on most of the factors that should have pushed it to globalization much earlier Factors These factors include large investment
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Explain the place of anonymity in theories of crowd behaviour. Is it always associated with a ‘loss of self’? Crowd behaviour has long been a point of interest for social psychologists. Psychologists have looked at how people exhibit different behaviours when they are part of a crowd. The anonymity of a crowd allows people to assume a mask which permits them to behave in a manner which is untypical for them. This can be demonstrated in both negative and positive roles‚ such as people rioting
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Rhetorical Modes Matrix Rhetorical modes are methods for effectively communicating through language and writing. Complete the following chart to identify the purpose and structure of the various rhetorical modes used in academic writing. Provide at least 2 tips for writing each type of rhetorical device. |Rhetorical Mode |Purpose – Explain when or why |Structure – Explain what organizational |Provide 2 tips for writing in | | |each rhetorical mode is used.
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2.0 CONTENTS CONSUMER BEHAVIOUR AND PERCEPTION 2.1 WHAT IS CONSUMER BEHAVIOUR? It is necessary to understand consumer behaviour; this is based on the activities leading to the acquisition and use of goods or services‚ including decision-making processes that determine a purchase. In this process the consumer performs actions such as search‚ purchase‚ use and evaluation of products expected to be used to meet their needs (Solomon Michael‚ 2007). The activities‚ processes and social relations
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3. Human Resource Configurations and Modes Lepak and Snell (2002) constructed a model that shows the relationship between human capital characteristics and employment modes. They identified 4 different modes of employment‚ that are measured along two dimensions‚ namely strategic value and uniqueness. Strategic value refers to whether the human capital contributes value to the company´s strategy by gaining a competitive advantage. Uniqueness‚ on the other hand‚ relates to the whether the human capital
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Consumer Behaviour Notes Lecture 1 – Overview of Consumer Behaviour Getting to Know Consumer Behaviour (CB) Marketing Decisions * Market segmentation is the basis of most marketing strategies‚ it involve identifying consumer groups with unique needs and/or purchasing processes‚ and developing specific marketing programs targeted at individual groups. * Target segment(s) * Single or multiple-target segments * Product positioning is the way a product or brand compares to its
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Organizational Behavior Case : The Blue - Ribbon Committee. Mayor Sam Small is nearing completion of his first term in office. He feels his record has been pretty good‚ except for the controversial issue of housing. He has been able to avoid doing anything about housing so far and feels very strongly that this issue must not come to a head before the next election. The voters are too evenly divided on the issue‚ and he would lose a substantial number of votes no matter what stand he took. Yet
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