CUSTOMER SATISFACTION REPORT BASED ON THE LATEST NATIONAL PASSENGER SURVEY (SPRING 2011) AUTHOR: ONUR AYAN DATE: 27/10/2011 TO: MANAGERS OF SOUTH WEST TRAINS Summary In this report we have analysed the results of National Passenger Survey. The research gives us vital information about our customers’ opinions on our services. From the analysis it could be seen that the recent priority issues are the lack of employees in direct service areas‚ parking place problems and physical conditions
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Name | Designation | Contact Numbers | Office of the Minister of Railways | Dr. C. P. Joshi mr@rb.railnet.gov.in | Minister (Addl. Charge) | +91 11 23386645‚23381213 ( Off.) +91 11 23387333 (Fax) +91 11 23383676 (Fax) | | | Office of the Minister of State for Railways | Shri K. H. Muniyappa khmuni@sansad.nic.in | Minister of State | +91 11 23388190‚ 23382490 ( Off.) +91 11 23381634 (Fax) +91 11 23792703‚ 23794481 ( Res.) +91 11 23794481 (Fax) | | | Shri P. Anand Kumar
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day that occupies a bigger space in my heart‚ the day of my eighteenth birthday. I suppose I could say this is possibly the happiest day in my life so far. The three factors that made this day so special were: a birthday cake‚ my friends‚ and a train station. First factor was the birthday cake. Not an ordinary one‚ but a torte au pommes‚ the best cake this side of the Pyrenees‚ and possible the reason why so many people came to my birthday parties. There was never a birthday without a cake‚ but
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to the pay of the employee. The grading of employees for journey is according to the pay as follows: 9.1.1. Entitlements for Travel by Rail: |Pay Range (Basic pay+NPA+ Stagnation |Shatabdi Express |Rajdhani Express |Other Trains | |increment) | | | | |Rs. 16400 and above |Executive Class |AC First Class |AC First Class
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need that will be satisfied is that my gas station will have gasoline‚ diesel‚ and a service station to get the repairs or inspections they will need to have. There will be a free air pump‚ so they can have the option of filling up their tires. I will also have coffee‚ snacks and different beverages the customer can purchase as well‚ so they can also fuel up their bodies as well for the ride they are going to make. The product will be unique by my station having a self service‚ but also a full service
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childhood in Nebraska and how the train stations used to be and how the pigeons would fly around waiting for people boarding the trains to feed them. Loren Eiseley once planted a tree with his father‚ when he was a boy and he acts like it has been there the whole time. Years later he returned to the house where they had planted the tree and realized that the tree he had been imaging all his life was gone. In the beginning Eiseley describes the appearance of the train station and tells of the men that
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effectively communicate the conflicts and obstacles that the two individuals are having. “Hills Like White Elephants” opens with this unusual couple drinking beer‚ at a train station located at a junction at which their entire lives are revealed and unfolded. At this station the train tracks run parallel yet never meeting. The station where the couple is waiting is in a valley bisected by two different landscapes which the woman makes remarks about. One side is brown and dry with no trees while the
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are at the rail station waiting for a train to go to Madrid. While waiting for the train the two sit at a table at the bar having some drinks. “The woman brought two glasses of beer and two felt pads. She put the felt pads and the beer glasses on the table” (294). Felt pads will be a symbol of protection from pregnancy. In the quoted source‚ the waiter didn’t put the glasses on top of pads indicating that there weren’t that much protection prior to coming to the train station. That’s when the
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If Dory had gone against Maria’s wishes and told Emma about “the lady at the train station”‚ would that have made a difference to her relationship to her husband and changed the outcome of the story? Discuss the preceeding question by making references to the story. In the short story’ Emma’‚ Dorian‚ the narrator learns through her best friend‚ Maria‚ that Jack‚ her father‚ is frequenting a “lady at the train station”. Maria makes Dory promise not to tell Emma about the lady‚ for fear of getting
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to the place where the trains stop. * Bobbie gets onto a train engine to speak to the train driver. The train moves and Bobbie falls onto a pile of coal. * Bobbie cries in fright. The driver and the fireman calm her down and ask her why she is there. * Bobbie shows them the broken toy engine and asks them if they can help to mend it. They say they can. * After that‚ Bobbie enjoys her ride on the train. At Stackpoole Junction‚ the railwaymen put her on a train back home. * Bobbie
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