Journal of Knowledge Management Eight questions for customer knowledge management in e‐business Jennifer Rowley Article information: To cite this document: Jennifer Rowley‚ (2002)‚"Eight questions for customer knowledge management in e#business"‚ Journal of Knowledge Management‚ Vol. 6 Iss 5 pp. 500 - 511 Permanent link to this document: http://dx.doi.org/10.1108/13673270210450441 Downloaded by NANYANG TECHNOLOGICAL UNIVERSITY At 10:06 09 September 2014 (PT) Downloaded on: 09 September 2014‚ At:
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Gan‚ Y.‚ & Zhu‚ Z. (2007). A Learning Framework for Knowledge Building and Collective Wisdom Advancement in Virtual Learning Communities. Educational Technology & Society‚ 10 (1)‚ 206-226. A Learning Framework for Knowledge Building and Collective Wisdom Advancement in Virtual Learning Communities Yongcheng Gan Ontario Institute for Studies in Education‚ University of Toronto‚ Toronto‚ Ontario‚ M5S 1V6‚ Canada Tel: +1 416 923-6641 ext 2454 yongcheng.gan@utoronto.ca Zhiting Zhu Educational
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How does knowledge management influence innovation and competitiveness? The Authors Alberto Carneiro‚ Alberto Carneiro is Assistant Professor in the Polytechnic College at the University of Lisbon‚ Portugal. Abstract Is concerned with human value management‚ examines the relationships between organizations’ competitiveness‚ innovation advancements‚ and knowledge management and presents a set of considerations regarding how these relationships affect strategic management and the formulation
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Uncertain Impact of Technology on Knowledge Workers and Managers Frank Bannister and Dan Remenyi Trinity College‚ Dublin Frank.Bannister@tcd.ie Dan.Remenyi@tcd.ie Abstract: While the productivity paradox has now been officially pronounced dead‚ the argument and the evidence for this assertion are both at a macroeconomic level. What has been less closely examined is the microeconomic impact of recent developments in ICT on the productivity of office and knowledge workers. There is an assumption
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Contents 1.0 What is Knowledge Management 3 1.1 The Influence of Technology- Applications in the Workplace 3 1.2 Business-Information Technology (IT)Alignment 3 1.3 Aspects of Knowledge Management 4 1.4 Knowledge Strategy – IT Alignment is achieved through the completion of four main steps: 5 1.5 HP’s Knowledge Management Programme 5 1.6 KM Approaches: 6 1.7 Aligning Existing Information Systems with Corporate Goals: 7 2.0 Knowledge Management Integrating Information 8 2.1 Knowledge Management Systems
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humankind can produce knowledge: through passive observation or through active experiment.” To what extent do you agree with this statement? To begin with I am going to write the title the way I see it and I will interpret this on my way. First of all knowledge is the information that we as human beings have studied and also learnt and it is proven to work. We use knowledge vastly every day and with knowledge is the very thing that keeps us surviving until now. Without knowledge we are cannot exist
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CUSTOMIZED EXPERT SYSTEM FOR CULTIVATION OF POND TO REDUCE KNOWLEDGE ACQUISITION EFFORT Ega Dioni Putri1*‚ Masayu Leylia Khodra1 1Laboratory of Graphics and Artificial Intelligence‚ Institut Teknologi Bandung‚ Indonesia *Corresponding author: if16095@students.if.itb.ac.id ABSTRACT An expert system for helping farmer in cultivation of white shrimp pond‚ particularly in water quality management‚ has been developed. This system can be developed to be another pond expert system‚ even for the
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The Knowledge Management method from Chris Collison and Geoff Parcell is a framework that can be used for learning‚ capturing‚ sharing and exploiting knowledge‚ experience and good practices. Knowledge Management is an oxymoron – nobody can really manage an asset which resides in the heads of employees‚ and is shared primarily through conversation. What you can do‚ though‚ is: to manage the environment in which knowledge can be created‚ discovered‚ captured‚ shared‚ distilled‚ validated‚ transferred
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Managing Knowledge and Learning at NASA and the Jet Propulsion Laboratory Summary National Aeronautics and Space Administration (NASA) was established by Congress on October 1‚ 1958‚ in order for the United States to keep up with the technological advancements achieved from former Soviet Union’s successful launch of the Sputnik (1957). The Apollo Era-Mission had risen from the support of John F. Kennedy’s goal‚ which was “landing a man on the Moon and returning him safely to Earth.” Prioritization
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History of knowledge management practices in the McKinsey & company This case tell us about how McKinsey and Company applied Knowledge Management practices in their company. McKinsey started to applied the knowledge management to face four things 1. the effect of economic turmoil of the oil crisis‚ 2. the slowing of the divisionalization process that had fueled the European Expansion‚ 3. the growing ot sophistication of client management‚ and 4. the appearance of the new focused
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