1.1 What is Quality? The term "quality" has a relative meaning. This is expressed by the ISO definition: "The totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs". In simpler words‚ one can say that a product has good quality when it "complies with the requirements specified by the client". When projected on analytical work‚ quality can be defined as "delivery of reliable information within an agreed span of time under agreed
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TQM TOTAL QUALITY MANAGEMENT Total quality management is a management approach centred on quality‚ based on the participation of an organisation’s people and aiming at long term success. This is achieved through customer satisfaction and benefits all members of the organisation and society. A SHORT PAST OF TQM • 1920s: Businesses clearly separated the processes of planning and carrying out the plan‚ the hawthorne experiments in the late 1920s showed how worker productivity could be impacted by
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Research Case Study-3 SONY INDIA1 Sony‚ a multinational corporation based in Tokyo‚ Japan‚ stepped into India in early 1995‚ in the post Iiberalisation period. Within a couple of months in the same year‚ it set up its manufacturing unit. The company makes its presence felt in India through Sony Entertain Television‚ Sony Music and Sony India. While the first two are comfortably placed in their niche markets‚ it is the third which is expected to bring in all those exciting Sony digital products. Although
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Annual Report 2003 Year Ended March 31‚ 2003 Financial Highlights Sony Corporation and Consolidated Subsidiaries Year ended March 31 Yen in millions except per share amounts and number of employees Percent change Dollars in millions* except per share amounts 2002 2003 2003/2002 2003 FOR THE YEAR Sales and operating revenue Operating income Income before income taxes Income before cumulative effect of accounting changes Net income Per share data: Income before cumulative
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believe that it is important for Sony to manufacture more products in the United States‚ Europe and from suppliers in Asia because Sony needs to remain a globally diversified corporation. The Yen stability against the US dollar has had a negative impact on the financial stability of Sony. When Sony translated US dollars and Euro financial statements into Yen‚ the net assets and earnings ended up being worth less in Yen which in turn dropped Sony’s financial results. Sony needs to work on spreading more
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Quality Management‚ 6th ed. Goetsch and Davis 1 © 2010 Pearson Higher Education‚ Upper Saddle River‚ NJ 07458. • All Rights Reserved. Quality Management for Organizational Excellence Lecture/Presentation Notes By: Dr. David L. Goetsch and Stanley Davis Based on the book Quality Management for Organizational Excellence (Sixth Edition) Quality Management‚ 6th ed. Goetsch and Davis 2 © 2010 Pearson Higher Education‚ Upper Saddle River‚ NJ 07458. • All Rights Reserved. MAJOR TOPICS What is Quality
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Report on Sony Corporation 15.249: Japan/Korea Trip Berrak Dogruer Mazen Ferzly Hiep Nguyen Douglas C. Roach Rafik Ward Report on Sony Corporation 15.249c Japan/Korea Trip Table of Contents COMPANY HISTORY.................................................................................................... 3 OVERVIEW ....................................................................................................................... 3 NOTE ABOUT SONY’S F OUNDER AND CHAIRMAN‚ AKIO MORITA
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Sony recognizes that global environmental improvement is the most important issue for humanity in the 21st century. Sony aims‚ through continuous technological innovation and new business initiatives‚ to contribute positively to the natural environment and the dreams of future generations. Recognizing the utmost importance of our natural life-support systems‚ sustainable economic development is the top business priority for the Sony Group. Sustainable economic development means utilizing
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Company Name | Sony Corporation | Founded | May 7‚ 1946 | Headquarters | 1-7-1 Konan‚ Minato-ku‚ Tokyo 108-0075‚ Japan | Representative Corporate Executive Officers | Chairman and CEOHoward StringerPresident and Electronics CEORyoji ChubachiExecutive Deputy President Officer in charge of Consumer Products GroupKatsumi Ihara | Major Products | Audio‚ Video‚ TelevisionsInformation and communications systemsSemiconductorsElectronic components | Affiliates | Japan: 42Outside Japan: 32 |
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Case study: Can Sony Regain Its Innovative Edge? The OLED Project 1. Why did Sony push back introduction of the OLED television? What was the advantage in waiting? What were the drawbacks? Was there a threat of moving to market with new technology too fast? How might the delayed introduction affect Sony’s reputation among consumers‚ enthusiasts‚ and Sony’s own R&D personnel? Sony holds the view that the OLED technology provides a markedly improved picture and it will be the basis for the next
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