HR Indian Tour Operators Analysis of Customized Tour Services Submitted By: Sumedha Bhardwaj (32156) Sonal Bhat (32157) Bhavika Mehta (32227) Esheet Modi (32228) Mahim Mongia (32229) Jyoti Saxena (32241) Contents 1. Executive Summary 2. Analysis Approach 3. Competency Model for Tourism Agents 4. Field Research: Onsite Mystery Shopping 5. Problems: People and Processes 6. Solutions and Evaluation of Alternatives 7. Recommendations 8. Conclusion Executive Summary Customized Tours form an important
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middlemen between the tourists and the suppliers Tour Operator - Organize package tour together & offer for sale to the public Inclusive Tour – at least two elements are offer for sale at inclusive sale price and involve a stay of more than 24 hours in overnight accommodation Nature of tour packages sold by the tourism industry divided into two types: •Use of traditional charter flight •Use of scheduled flight The Business of Tour Operation •Allow the different tourism sectors
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(Back office operations) The operations that are dealt with in the back office of travel agents include customer letters of complaints . Many different types of customers are dealt with in the travel and tourism Industry; therefore the complaints that are faced can vary. Customers can complain by written a letter ‚ which is very common .letters should be dealt with by looking at the problem ‚ solving it and relying to the customer and hopefully they are satisfied and will remain a customers
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PRACTICUM REPORT On REIDAN TRAVEL SERVICES No. 58 Calamba Street‚ Sta. Mesa Height‚ Barangay San Isidro Labrador‚ Quezon City In partial fulfillment of the requirements for the course Bachelor of Science in International Travel and Tourism Management College of International Tourism and Hospitality Management Intramuros‚ Manila SUBMITTED TO: Ms. Rowena Dellova SUBMITTED BY: Block 1 Lot 1 Phase 1-B Rosario Complex‚ Barangay San Vicente‚ San Pedro‚ Laguna SUBMITTED ON:
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Kuoni Travel Kuoni travel was founded in 1906 by Alfred Kuoni in Switzerland and it has been a long haul tour operator since 1966. Kuoni travel offers dream holidays to over 70 countries in the world. These holidays are luxurious and tailor made to fit the needs and wants of the customers. They offer a range of holidays such as secluded tropical island getaways‚ once in a life time safari trips and amazing city breaks. They also offer family holidays‚ all inclusive‚ beach‚ golf‚ spa and wedding
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infinitely popular and beholds many advantages over the rather old fashioned travel agents. The online booking of holidays is preferred by many people because of several reasons. The best rates are just few clicks away while various organisations and tour operators are compared simultaneously. Moreover‚ no additional charges have to be paid to a travel agent. Complementary‚ cars and traffic jams are avoided because it is no longer necessary to get in the car. All can be arranged from the comfort of a
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P1 Tour Operators A tour operator is an international company that provides package holidays‚ which includes flights and accommodation. Tour operators work in partnership with many travel and tourism companies and organisations when developing and selling their holidays. There are ways in which tour operators work with travel agents‚ accommodation providers‚ ancillary service providers‚ surface transport operators‚ tourist attractions‚ airlines and regulatory bodies. ● Links with component industries
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FACULTY OF BUSINESS‚ ECONOMICS AND LAW PG ASSIGNMENT COVERSHEET Assignment Details Module Name and Code Perspective in Tourism Management Assignment Title The Characteristics of an Effective Marketing Mix For Tour Operators Word Count: 3173 Deadline 06 January 2014 Student Details Student Name URN 6245046 Programme MSc Tourism Management Al Araimi Salim Student Declaration To be agreed by Student Please refer to the University of Surrey Regulations for
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Essay: The differences between a tour operator and a travel agent Many people are confused about a tour operator’s and a travel agent’s job. These two jobs seem sound similar but actually‚ they play the different roles in providing tours or holidays to consumers. For easier undertanding‚ a tour operator acts like a chef in a restaurant who prepares and cooks the meal in the kitchen. So‚ there’re lots of things he has to do like choosing which tours to organize‚ doing research to figure out
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How can tour operators use the internet to overcome the problems of intangibility and perishability in selling holiday packages? Use examples of good practice. A famous person once said and I quote‚ “Follow your dreams”. Holidays are dreams which people perceive and Tourism is all about selling those “far-fetched dreams” and bridging the gap between ‘fantasy and reality’. Tour operators use the internet to portray a “picturesque description” of a “dream destination” which we as tourists are lured
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