AEREN FOUNDATION’S Maharashtra Govt. Reg. No.: F-11724 AN ISO 9001 : 2008 CERTIFIED INTERNATIONAL B-SCHOOL SUBJECT: TOTAL QUALITY MANAGEMENT N.B.: 1) Attempt any 4 Cases. Total Marks : 80 CASE - 1 Merrill Lynch Credit Corporation (MLCC) offers real estate and securities-based consumer credit products-including home financing‚ personal credit‚ investment financing‚ and commercial real-estate financing-to primarily affluent individuals. About 90percent of its approximately 830 employees
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1 1. “Quality is a dynamic state associated with products‚ services‚ people‚ processes‚ and environments that meet or exceeds expectations and help produce superior value. (Goetsch & Davi‚ 2013) 2. The total quality approach is as follows: “Total quality consists of the continual improvement of people‚ processes‚ products (including services)‚ and environments. With total quality anything and everything that affects quality is a target for continual improvement. When the total quality concept
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Quality :- 1- Is fitness for use ( joseph Juran ) 2- Quality is a grade: - the grade is one of the following (performance‚life‚appearance‚taste‚odor‚maintainability. 3- Degree of performance 4- Conformance to requirements of the customer ( Philip Crosby ) 5- Conformance to the standers Total quality management: - is a management philosophy contain all activities in the organization that makes the organization achieve the expectation of the customer and organization and the
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Total Quality Management TQM or better known as Total Quality Management is a tactic that seeks to enhance quality and performance of your products or services to meet or exceed your customers’ expectations‚ while ensuring that your employees are up to speed with their training. In other words it’s a “Management approach that works horizontally across an organization‚ involving all departments‚ employees‚ and extending backward and forward to include both suppliers and clients/customers.” TQM notion
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Total …… Quality…… Management…… Presentation slides by Dr Anjan Ghosh ….. ……VP-TQM Exide SXC-Logistics & Supply Chain Management March -April 2013 External Developments in last 40 years that has changed the Business Environment • Customers have taken charge – buyers market ‚ diverse customer requirements • Competition intensified – no more monopolies ‚ level-playing fields • Shifts in industrial zones – products made & sold globally ‚ no specific place • Changes in customer & supplier
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Chapter 11: Strategic Planning and Total Quality Implementation Strategic Planning * Is the process by which the members of an organization envision its future and develop necessary procedures and operations to carry out that vision. Quality as Strategy * A strategy is a pattern or plan that integrates an organization’s major goals‚ policies‚ and action sequences into a cohesive whole. * Formal Strategies: 1. Goals to be achieved‚ 2. Policies that guide or limit action
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Total quality management- a way of managing an organization with the objective of carrying out right jobs. The first time and every time. “ a management approach of an organization‚ centered on quality‚ based on the participation of all its members and aiming at long term success through customers satisfaction and benefits to the members of the organization and to the society. Thumb rule=85/15 rule – the root causes of 85 % of the problems in the organization are due to faulty systems and 15 %
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committed and involved management to provide long-term top-to-bottom organizational support. 2.Unwavering focus on the customer‚ both internally and externally. 3.Effective involvement and utilization of the entire work force. 4.Continuous improvement of the business and production process 5.Treating suppliers as partners. 6.Establish performance measures for the process. These concepts outline an excellent way to operate a business organization: 1. Management must participate
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Total Quality Management Total Quality Management / TQM are an integrative philosophy of management for continuously improving the quality of products and processes. TQM is based on the premise that the quality of products and processes is the responsibility of everyone involved with the creation or consumption of the products or services which are offered by an organization‚ requiring the involvement of management‚ workforce‚ suppliers‚ and customers‚ to meet or exceed customer expectations.Cua
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Total quality management or TQM is defined as a form of management that ensures that every element of the business is contributing to the overall total effort of a business of achieving the highest quality levels in the delivery of its products and services. This type of management’s goal is to assure that everything that is produced has meet very high standards. In this paper I will discuss the history of Total Quality Management‚ the philosophy of Total Quality Management (Fourteen Points)‚ and
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