Total …… Quality…… Management…… Presentation slides by Dr Anjan Ghosh ….. ……VP-TQM Exide SXC-Logistics & Supply Chain Management March -April 2013 External Developments in last 40 years that has changed the Business Environment • Customers have taken charge – buyers market ‚ diverse customer requirements • Competition intensified – no more monopolies ‚ level-playing fields • Shifts in industrial zones – products made & sold globally ‚ no specific place • Changes in customer & supplier
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Date | Event | Source | May 12‚ 2011 | BA on the up after dispute dealBritish Airways has achieved a victory‚ albeit‚ at a considerable cost‚ that should stand it in good stead after cabin crew backed a deal to end the longest and most bitter dispute in the transport sector for years.Union had achieved an “honourable settlement” and pledged to work in a “spirit of partnership” to repair damage to the airline’s brand.Keith Williams‚ BA’s recently appointed chief executive‚ for being “strong‚ brave
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AEREN FOUNDATION’S Maharashtra Govt. Reg. No.: F-11724 AN ISO 9001 : 2008 CERTIFIED INTERNATIONAL B-SCHOOL MARKS: 80 SUB: TOTAL QUALITY MANAGEMENT N.B.: 1) All questions carries equal marks. 1. Which of the gurus would be the father of quality control? Which had the greatest impact on management? Which is noted for robust design? 2. Write your personal philosophy or creed? 3. List and explain the six most important factors that influence consumer purchases? 4. What
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Introduction Security defines as the quality or state of being secure as freedom from danger (safety) or freedom from fear or anxiety; it is something given‚ deposited‚ or pledged to make certain the fulfillment of an obligation. ”Far Eastern University (FEU) is one of the best educational institution in the country in the City of Manila‚ West Sampaloc‚ University Belt area is a nonsectarian‚ private university in the Philippines. It was founded as a domestic educational institution in 1928
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INTRODUCTION British Airways is one of the fastest growing airlines in the world. It has grown by its own leadership qualities and unique culture. Bob Ayling‚ Chief Executive implemented changes in the organization without getting support from its employees. He thought a change is necessary‚ even when BA was making record profit‚ because in the long run some decision has to be made. On one side he tried to raise staff morale by reinventing training programmes and by building a hotel at Heathrow
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The 4 Ps «Marketing Mix» Of British Airways Content: 1) Introduction: * History of the company * Marketing Mix 2) Applying theory * Product * Place * Price * Promotion 3) Conclusion British Airways was established in 1971. In 31 march 1984 it was including 2 national airline companies (BOAC‚ BEA) and 2 regional airline companies (Cambrian airways‚ Northeast airlines).BA which is for British Airlines is one of the members of Oneworld airline alliance with
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British Airways (BA) is the largest airline of United Kingdom and second largest measured by passengers carried in the world. It belongs to many airbuses to provide services a large number of customers around the world. British Airways is a founding member of the one world airline alliance‚ along with American Airlines‚ Cathay Pacific‚ Qantas‚ and the now defunct Canadian Airlines. British Airways flies to 168 destinations‚ and alone with code shares it flies to more than300 destinations. It is
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Quality management and international standards Quality is the ability of a product or service to meet customer needs and exceed them. Implications of quality In addition to being a critical element in operations‚ quality has other implication: Company reputation – an organization can expect its reputation for quality – be it good or bad – to follow it. You are known by the company you keep! This statement does not only apply to individuals but organizations as well. Quality will show up in perception
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Report on “British Airways Strategy & Information Systems” TABLE OF CONTENTS CHAPTER 1: MISSION STATEMENT 3 CHAPTER 2: GOALS AND OBJECTIVES 4 CHAPTER 3: ENVIRONMENTAL ANALYSIS 5 PEST ANALYSIS 5 SWOT ANALYSIS 7 CHAPTER 4: INFORMATIONS SYSTEMS 8 INFORMATION SYSTEMS AT OPERATIONAL LEVEL 8 INFORMATION SYSTEMS AT MANAGERIAL LEVEL 11 INFORMATION SYSTEMS AT STRATEGIC LEVEL 13 CHAPTER 5: SUGGESTED STRATEGY 14 REFERENCES AND BIBLIOGRAPHY 15
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Bengar Industrial Corporation Background and Operations Best Total Quality Management of Bengar Industrial Corporation Total Quality Management (TQM) Employee Involvement Total quality management (TQM) implemented by Bengar Industrial Company involves the attitude of the employees towards work. They must be on time‚ and must not recur absences especially when a project is ongoing. The employees must be knowledgeable of the machines in their department. Focus on Customers Bengar Industrial
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