Quality Management Principles in Travel Agency By: Ihsan Raharjo - 7085271 Definition of Customers: There are two kinds of customers that can be considered for a travel agency. The first is the public‚ in which this also has several types of customers that have different needs and expectation. The second is corporate customers‚ they have more specific needs which is related to the needs of their business and how the travel agency can support it. Definition of Products: Products that is offered
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TOTAL QUALITY (TQ)- is a people focused management systems that aims continually lower real cost. TQ is a total system approach (not a separate area or program) and an integral part of high level strategy ; it works horizontally QUALITY There is no exact concept of quality because people view quality subjectively and in relation to differing criteria based on their individual roles in the production-marketing value chain . The meaning of quality profession grows and matures. A study that asked
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Chapter I THE PROBLEM AND ITS BACKGROUND This chapter presents the problem and its background. Introduction Fast food industry has been in existence for the past years. The growing popularity of the industry gave way for many businessmen to put up many branches or chains in different parts of the country. This leads to birth of fast food chains‚ by which Jollibee‚ McDonalds‚ KFC‚ Mang Inasal‚ Chowking‚ and WOK Express and Greenwich are few examples. People prefer to go into fast food chains
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Virgin Cola Term Paper Chapter One 1.0 Introduction 1.1 Background of the Study Global Beverage Company Limited (GBCL) is the one of the stabilized beverage company in Bangladesh. They provide soft drinks with a brand name “Virgin” which an exclusive franchise agreement with Virgin Enterprise Limited of United Kingdom. GBCL started their business in Bangladesh December in 1999. Gazipur is our only production zone and main office at Mirpur‚ Dhaka. GBCL produced soft drinks with different flavors
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RIVER WATER QUALITY MANAGEMENT River Ganga in upper Stretch River Ganga in Middle Stretch River Yamuna in upper Stretch River Yamuna in Middle Stretch Addition of several drains into the river Yamuna Water Quality Management in Rivers Dissolved Oxygen Depletion Dissolved Oxygen Sag Curve Mass Balance Approach • Originally developed by H.W. Streeter and E.B. Phelps in 1925 • Oxygen is depleted by BOD exertion • Oxygen is gained through reaeration Selecting
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Case 10: Apple Computer and Steve P. Jobs (2006) Issue/Problem Identification 1. Apple is known to provide customers with a personal computer revolution that is easy-to-use machine. It was founded in 1976 by Steve Jobs and Steve Wozniak. Apple was a success at the beginning period of its production due to marketing and technological innovation and the company has invented. Apple grew quickly as the development of the products increases and the revenue continued to grow. Apple’s business strategy
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Tyler Schaffer Mr. Proctor English 101 April 24‚ 2013 Inquiry Paper In the world we live in today‚ we are surrounded by technology. We are influenced by Apple‚ Windows‚ and Androids throughout our lives. Has technology pulled us together or has it pulled us apart? People believe that you can really know someone by what they post on “Facebook” or “Twitter”. But technology gives us a persona that allows us to be who we want to and not who we are. We say things on the technology that we wouldn’t
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General Elections 2013 Essay Below is a free essay on "General Elections 2013" from Anti Essays‚ your source for free research papers‚ essays‚ and term paper examples. The Pakistani General Election of 2013 will be the next election to the 14th parliament of Pakistan. The government of Pakistan has announced elections to be held by May. In the general election‚ voting will take place in all parliamentary constituencies of Pakistan‚ to elect Members (MNAs) to seats in the National Assembly‚ the
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APJEM Arth Prabhand: A Journal of Economics and Management Vol.1 Issue 6‚ September 2012‚ ISSN 2278‐0629 CUSTOMER RELATIONSHIP MANAGEMENT IN BANKING SECTOR: A COMPARATIVE STUDY OF SBI AND OTHER NATIONALISED COMMERCIAL BANKS IN INDIA SANJAY KANTI DAS* *Head‚ Department of Commerce‚ Lumding College‚ Lumding‚ Nagaon‚ Assam. Pinnacle Research Journals 68 http://www.pinnaclejournals.com
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Irwin 2012‚ 3rd edition. HANDOUTS Numerous handouts from various sources. RECOMMENDED: Wall Street Journal‚ the Economist‚ Business Week‚ Financial Times Mission STATEMENT: The mission of the Department of Accounting is to provide high quality educational programs to students preparing for professional careers in accounting and business information systems‚ to support research and other scholarly activities consistent with these programs‚ and to establish mutually productive relationships
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