surface of the metals in exploitation as orthopaedic implants for humans. The diseases such as osteoporosis‚ osteoarthritis‚ bone tumour and trauma are the reasons for joint replacements in population over 50 years of age in developed countries. The Total Hip Replacement (THR) is an excellent alternative for patients suffering from joint failure caused by osteoarthritis. The historical failure of artificial implant restorative procedure has been due to the wear of components with subsequent bone resorption
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Quality management and international standards Quality is the ability of a product or service to meet customer needs and exceed them. Implications of quality In addition to being a critical element in operations‚ quality has other implication: Company reputation – an organization can expect its reputation for quality – be it good or bad – to follow it. You are known by the company you keep! This statement does not only apply to individuals but organizations as well. Quality will show up in perception
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TOTAL QUALITY MANAGEMENT Lecture I History of Quality During the early days of manufacturing‚ an operative’s work was inspected and a decision made whether to accept or reject it. As businesses became larger‚ so too did this role and full time inspection jobs were created. Accompanying the creation of inspection functions‚ other problems arose: • More technical problems occurred‚ requiring specialized skills‚ often not possessed by production workers • The inspectors lacked training • Inspectors
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Britain and Total War Reasons for delaying total war Nature of British society Britain was a parliamentary democracy with a free press and strong union movement. There was no tradition of conscription and although government controls were quickly put in place‚ Britain did not assume organisation for total war in 1914. ‘Business as usual’ Britain’s official response to the war was ‘business as usual’. This is because many in Britain believed the war would be over very quickly. It was assumed
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Total …… Quality…… Management…… Presentation slides by Dr Anjan Ghosh ….. ……VP-TQM Exide SXC-Logistics & Supply Chain Management March -April 2013 External Developments in last 40 years that has changed the Business Environment • Customers have taken charge – buyers market ‚ diverse customer requirements • Competition intensified – no more monopolies ‚ level-playing fields • Shifts in industrial zones – products made & sold globally ‚ no specific place • Changes in customer & supplier
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Total Quality Management (TQM) is a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback. TQM requirements may be defined separately for a particular organization or may be in adherence to established standards‚ such as the International Organization for Standardization’s ISO 9000 series. TQM can be applied to any type of organization; it originated in the manufacturing
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References: 1. Foster S.T‚ (2013)‚ Managing Quality Integrating the Supply Chain‚ 5th Edition‚ Pearson Education Inc. 2. SIM University‚ (2014)‚ Total Quality Management Study Guide‚ Educational Technology & Production Team Curriculum Administration Team. 3. H&M‚ (2014)‚ Quality‚ Retrieved from; http://about.hm.com/en/About/facts-about-hm/about-hm/hm-group/quality.html 4 5. H&M‚ (2014)‚ Facts About
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There are eight such dimensions of quality. These are: 1. Performance: It involves the various operating characteristics of the product. For a television set‚ for example‚ these characteristics will be the quality of the picture‚ sound and longevity of the picture tube. 2. Features: These are characteristics that are supplemental to the basic operating characteristics. In an automobile‚ for example‚ a stereo CD player would be an additional feature. 3. Reliability: Reliability of a product is
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1. Why is there a new or renewed interest in the field of project management? Organisations are realising that much of the work they do is actually project based and as more and more of these projects end up with time‚ cost and scope over runs there is the increasing need for robust project management techniques within many organisations 2. What is a project‚ and what are its main attributes? How is a project different from what most people do in their day-to-day jobs? A project is
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Chapter 5: Customer Satisfaction What is Customer Satisfaction? It is the lifeblood of any organization‚ because satisfied customers pay their bills promptly which greatly improves cash flow. If an organization can’t satisfied their customers their customers‚ they may switch to another brand or services which may give satisfaction to them. So the impact to the business is a loss on profit. What is Customers? Customers are the most important asset of any organization‚ because without
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