Major companies have started using social customer relationship management (SCRM) as a way to improve their marketing campaigns. One company in particular that has utilized this is Starbucks. The global coffee house chain has used Facebook and Twitter as their primary resources for SCRM. The Starbucks Facebook page has over 32 million fans and keeps growing every day. According to the article “Social CRM as a Business Strategy‚” a brand’s 1 million fans generate about $300‚000 in media value each
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“The social responsibility can be defined as the obligation of the organization to act in ways that serve both its own interests (making a profit) and the interests of its stakeholder.” (Sandy Millar‚ Christopher Theunissen‚ 2008‚ P69) Socially responsible organization takes action to ensure that their activities do not affect any of the stakeholders in a negative way. The McDonald’s is the leading global foodservice retailer with more than 30‚000 local restaurants serving 52 million people in more
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In recent years‚ the concept of ethics and social responsibility are essential in the business world as society is increasingly paying attention on the social responsibility of the companies and the ethics of their managers. According to Post et al (1996)‚ ethics refers to standards of behaviour and moral judgement differentiating right from wrong. In addition‚ Bartol et al (2003) defined managerial ethics as “standards of conduct and moral judgement managers’ use conducting their business”. The
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relevant amount of literature regarding social responsibility of corporate management‚ mainly articles and academic publications‚ has been produced in the last decades. Depending on the source‚ however‚ different understandings‚ approaches‚ and interpretations stand out clearly. The web is also rich of material that‚ while at a first impression may seem “marketing” oriented‚ is often directly related to the widely disputed concept of Corporate Social Responsibility (CSR). Within this considerable
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developing a model of theory and modern examples‚ we can found out clearly that corporate social responsibility (CSR) does help enhance organization’s competitive advantage so as to achieve an organizational success. Model of thinking Corporate Social Responsibility Positive Social Change Employee Commitment Competitive Advantage Organizational Success Corporate Social Responsibility Positive Social Change Employee Commitment Competitive Advantage Organizational Success The above
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“focusing on profit alone can create an unfavorable paradox that causes a firm to fail to achieve its objective” (Ferrell‚ Fraedrich‚ & Ferrell 2009). Company Q’s social responsibility is on a downward trend. Because Company Q took a gamble operating two stores in higher-crime-rate areas and lost‚ their current attitude toward social responsibility is comparable to stock trading: cut your losses and move on to more profitable ventures. This may seem logical from a profit-making perspective‚ however it
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Social Responsibility What Definition Making a profit within the ambit of the law and to make decisions that will benefit not only the interest and welfare of society but also that of the organisation Origins of Social Responsibility • Entrepreneurs recognised a responsibility to employees. This refers to an act of paternalism to act in a fatherly way‚ caring and taking responsibility • Josesph Rowntree – Paternalistic Chief Executive – provide generous medical and dental schemes. Not possible
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A Role of Ethics and Social Responsibilities in Management. Ethics can be defined as a process of evaluating actions according to moral principal of values(A.Alhemoud). Throughout the centuries people were trying to choose between profit and moral. Perhaps‚ some of them obtain both‚ but every time it could have roused ethical issues. Those issues concern fairness‚ justice‚ rightness or wrongness; as a result it can only be resolved according to ethical standards. Setting the ethical standards
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ACKNOWLEDGEMENT We would like to thank Mrs. M. V for giving us this opportunity to study the Social Responsibility in business. We would like to thank Mr. Rajesh Thomas (DGM - Compass Group Pvt. Ltd.) ‚ Mr. Senthil Kumar (Manager -Lovely Offset Printers Pvt. Ltd.) ‚ Mr. Ramachandran (Director – Kaushalya Aqua Marine Products Exports Pvt Ltd.) for their valuable time and their cooperation in sharing the necessary information. We would also like to thank the employees and customers of all the
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• Lecture 03: • Ethics & Social Responsibility Tutor: KW CHING kwching@ntu.edu.sg kwching@singnet.com.sg The environment creates uncertainty for managers Managers must respond and design adaptive organizations Uncertainty – managers do not have sufficient information about environmental factors to understand and predict environmental needs and changes 2 Management as an Integrating Activity Individuals – Organization – Environment Environment (Forces) Organization (Design ) Individuals
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