Life Orientation training (LIFO) helps me identify my development targets and understand how they affects my work productivity. From LIFO workbook‚ it appears that my top priority development targets are confirming‚ capitalizing‚ moderating‚ and supplementing and extending. From the result of LIFO survey‚ I become able to know my most preferred (MP)‚ least preferred (LP)‚ and back-up (BU) styles. These styles classified into two main categories of favorable conditions and unfavorable conditions.
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Training Program Development and Delivery The senior leadership of the customer service call center has realized that current practices are damaging the organization’s reputation and without making some serious improvements in training and development the organization will not have a future. Hiring a HR advisor to progress from their current state is the first step in the right direction. The HR advisor is responsible for providing the customer service call center with valuable practices to establish
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Acknowledgement We would like to thank God Almighty for giving us strength and patience in making this thesis. Without Him‚ making this done is impossible. We are grateful to our adviser Prof. Ma. Teresa Balasa‚ for her guidance‚ suggestions and support. We are also giving gratitude to Mr. Alexander Fellizar for his continuous monitoring of the task that has been given to us and making him available for every query we had in our minds about the assigned tasks. To their classmates and friends
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1. Indian companies‚ which used to focus mainly on sales training programs for their own sales force‚ are now extending these initiatives to their business partners. What are the major reasons behind the increasing prominence of such initiatives among Indian companies? Also throw light on the advantages and disadvantages of outsourcing the training activities to third parties. Ans: The reason for extending sales training program initiatives to business partners is due the fact that consumers perceive
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Ethics training program Introduction Ethic environment is the heart of corporate culture. That is why today more and more companies starts to provide and ethical training programs to employee rather than just f=giving them existing policies. Sometimes‚ job training even starts with ethics training and actual skill training becomes the second step. To cooperate with challenges provided by modern company profile: ex. cultural diversity‚ empowerment‚ wide span of control‚ departmentation etc.; human
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Developing a Training Process This problem is asking for two things. One is to design a training solution and the second is to present it as a proposal. A proposal implies that someone in the organization needs to be convinced that your training solution will meet the needs of the organization. Here are some steps to take when working on this solution. I: Clearly define the problem Before creating a training plan‚ you must clearing define the problem. Here are some issues to consider: • Since
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explain the three basic orientations to conflict. They are Lose-Lose‚ Win-Lose‚ and Win-Win. Lose-Lose: In this orientation‚ people try to avoid conflict‚ The conflict is negative. We may not express our own needs or rights‚ and we are unable to be honest when giving our feedback. Win-Lose: In this orientation‚ the disagreements are battles. The person who loses may feel the need to get even. Each person tries to prove their point‚ and out-weigh the other Win-Win: In this orientation‚ everyone
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ENGINEERING PROCEDURE TRAINING PROGRAM QSP-ENG-01 |REVISION |REVISION DATE |PREPARED BY |DEPT. APPROVAL |QMS APPROVED | | | | | | | | | | | |
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Please find the training and development program for the issue of high AHT (Average Handling Time) iOS Tier 2 UK/IRE department in AppleCare‚ Apple Inc. This training is designed for Luisa Costello’s team of 15 Advisors who are employed 16 months+‚ age range 35-42. Training Needs Analysis: The average AHT is 14.19 minutes instead of the target 11 minutes. I have taken this figure from an internal tool called “Matrix” (appendix 1); this shows the teams averages for stats such as AHT‚ sales and
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Paper on Designing a Training Program Course – Training and Development (EM-550) SUBMITTED TO Dr. Md. Ataur Rahman Professor Department of Management University of Dhaka‚ Bangladesh SUBMITTED BY Name ID Batch Md. Shamsul Arefin 3-10-18-057 18th University of Dhaka‚ Bangladesh Table of Contents Topic Page No. Designing a Training Program Definition of Training Design 1 Importance of Designing a Training Program 1 Objectives of Designing a Training Program 2 Guidelines of Designing
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