Bachelor thesis in Business Administration Business Administration‚ basic level-300‚ 15 ESTC-points Supervisor: Angelina Sundström Västerås‚ 2010-06-04 Customer Relationship in Tourism Industry --- A case study of Swedish travel agency Group 2546: Yanfei Yan Jie Yang Abstract Title: Customer Relationship in Tourism Industry – A case study on a Swedish Seminar date: 4th of June‚ 2010 Level: Bachelor thesis in Business Administration‚ Basic level 300‚ 15 ECTS Authors: Yanfei Yan‚ Jie Yang Supervisor:
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and tourism as one of the world’s largest industries‚ supporting 266 million jobs and generating 9 per cent of the World GDP. Each year the global travel and tourism industry generates several thousand billions U.S. dollars in revenue. According to UNWTO the number of International tourist arrivals worldwide exceeded the one billion mark for the first time in 2012 (appendix 1).
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Tourism Development in Rotorua Rotorua is a city located in the North Island of New Zealand and is located 230km south of Auckland. It is a popular tourist destination and receives 1.5 million visitors a year from around the world. The development of the tourist industry in Rotorua is due to a sequence of events that have occurred over past 160 years. These events have been devised into 4 major stages which‚ include cultural and natural change and economic development. Stage one in the process
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to Sir____________‚ under his dynamic guidance we are able to express our-self. And we are now at the stage to complete our project. And finally we are thankful that He cooperated with us. All the work we have done is due to the skill we required from you. We have tried our best to provide you the precise data and facts. We hope you will surely feel a difference and will appreciate. Only your appreciation is our reward. TABLE OF CONTENTS Page
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Mills Hunter Camp Mr. David Kelty English 105 3 December 2012 Threats From Space on Earth There are seven possible scenarios which scientists believe if occur‚ could naturally end this planet and humanity‚ the world as we know it. Orbital change‚ rotational change‚ collisions with the Earth‚ the big rip‚ the sun‚ black holes‚ and other systems going out of whack can cause events that could potentially cause an end to life on Earth. People have theorized about an end to the planet or people
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Melaka Tourism Industry Writers Chew Sze-Siong Lecturer Faculty of Hotel and Tourism Management University Technology of MARA Melaka Fauzunnasirah Fazil Lecturer Faculty of Hotel and Tourism Management University Technology of MARA Melaka ABTRACT Seasonality in tourism demand is common among all sectors which involve in the industry and become a focal issue‚ particularly in the peripheral destinations and areas with four seasons. Seasonality phenomenon in tourism can be
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Introduction For this task the author will be discussing the factors which influence the travel and tourism industry and defining the marketing mix. Marketing; The term marketing is a complex management tool and can be defined many ways. Marketing can be defined as being all about getting the right products to the right customer at the right time; in general the term marketing is the action or business of promoting and selling products and services. Marketing is based on thinking about
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15 Introduction Tourism in New Zealand has attracted tourists from all over the world. New Zealand’s tourism market is massive and there is more and more inbound tourism as the years pass. Two such significant markets that shape the inbound tourism in New Zealand are China and Japan. According to statistics‚ there were 12‚592 and 4‚048 international visitor arrivals in June 2014 from China and Japan respectively. (Tourism New Zealand‚ 2014) Although they are both Asian
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Name: N. Ricketts Topic: Newer Industries Caribbean economies from their earliest periods of colonization were essentially agrarian based (during slavery). Economical activities included livestock farming and small farming done by the peasants. There were also trading and commerce which included the establishment of shops‚ inns and taverns. Large plantations were worked by a mass of slaves with the premier crop being Sugar Cane. When the colonizers first came to the West Indies they mainly grew
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supply writing instruments which made this relatively new entrant into a well known brand in a very short span of time. With a strong customer base‚ today Rotomac is one of the leading manufacturer and exporter of a diversified range of ball pens. Mr. Vikram Kothari‚ the inspiration behind this gigantic ball pen venture has been recognized several times for his entrepreneurial excellence and exemplary contribution to the Indian business industry. He has been awarded by Honorable the then Prime Minister
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