Consumer Behaviour : Module 1 Introduction: • Needs are the essence of Marketing Concept. • The key to a company’s survival ‚profitability & Growth in a highly competitive market place is its ability to identify and satisfy unfulfilled consumer needs better & sooner than their competitors. • Effective Marketing firm requires insights into consumer’s mind in order to succeed sustainably in today’s cut- throat competitive world. • CB is rapidly growing discipline of study and research by the
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Psychological drivers of Consumer Behaviour 2.1. Motivation 2.1.1. Hierarchy of needs 2.1.2. Means-end chain 2.2. Perception 2.3. Learning 2.3.1. Behavioural learning 2.3.2. Cognitive learning 2.3.3. Brand loyalty 2.4. Beliefs and Attitudes 2.5. Lifestyle 3.0. Sociological drivers of Consumer Behaviour 3.1. Personal influence 3.2. Reference groups 3.2.1. Membership group 3.2.2. Aspiration group 3.2.3. Dissociative group 3.3. The family 3.4. Social class 3.5. Culture 4.0. Consumer Decisions Making process
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“The Internet has been a transformational force‚ empowering consumers as decision-makers in the marketplace”. Discuss the extent to which you agree or disagree with this statement. (A) Outline the motivations for engaging in compulsive consumption and consider the consequences of this behaviour. Critically evaluate whether marketers might be seen to encourage compulsive consumption. (A) Explore the ways in which young people’s fashion consumption enables them to create meaning and contributes
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CHAPTER 2 – MOTIVATION MOTIVATION 1. NEEDS- Why do consumers do what they need to do? 2. MOTIVATION- is the driving force within individuals that compels them to action. Motivation (in consumer behaviour)- what leads the consumer to search‚ but‚ consume and dispose of products. 3. GOALS- What do consumers want to achieve? i.e. desired ends 4. LAYERS OF REASONS: means-end-analysis NEEDS Need- any human requirement Type of Need Definition Example Application Innate aka biogenic
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Understanding Consumer Behaviour We’ll be implying 3 factors of consumer behaviour. The 3 factors are‚ * Consumer Purchase Decision Process * Consumer Involvement & Problem Solving Variation * Psychological Influence on Consumer Behaviour Consumer Purchase Decision Process The stages in which a consumer passes through in making a decision which product or service to buy is called the purchase decision process. This process consists of 5 stages. They are problem recognition
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Consumer Behaviour: Wine 1. The consumers have higher-order needs and aspirations. Have a common desire for pleasure‚ status and knowledge. Tend to be from the middle-aged‚ educated and high-income market segment. They are high-involvement consumers generally motivated by the pleasure they receive from the product rather than its purely functional utility.Overall needs are more hedonistic and self-gratifying rather than functional and utilitarian. 2. Physiological needs: food‚ water and safety
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Dell ‘Kinotop’ – self-charging laptop based on kinetic energy. ‘Kinotop – you care‚ you work‚ you save’ Zoja Micunovic A4021609 MSc Marketing Intake 5 1. Introduction 1 The purpose of this report is to research and evaluate the UK consumer in order to launch an innovative ‘Kinotop’ laptop computer which would expand Dell’s target B2C group and also market share in the UK and establish ‘Dell Kinotop’ as a new ‘must have’ item amongst professionals between the ages of 35-50 which self recharges
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........................................... 2 Company background………………………………. 2-3 2.0 Howard-Sheth model of buying behaviour…………… 3 Need recognition……………………………………… 4 Information search……………………………………. 4
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Subject Code: 325-202 | Subject Name: Consumer Behaviour | Date Due: 5th May 2011 | Word Count: 2763 | Assignment Name or Number: Case Analysis | | Student ID Number | | 1. | Steven Huy Tran | 329330 | 2. | Yating Lu | 387224 | 3. | Shihui (Cheryl) Li | 387283 | 4. | Putri Yusman | | Consumer Behaviour- Case Analysis Snapple Snapple is an American-based beverage brand that focuses distinctively in producing juices and tea. During the late 1980s‚ Snapple gained prominent share
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Executive Summary Consumer behaviours have changed over the years; this is shown by consumers today purchasing a more healthy variety of products‚ as information today is known about products that was not known many years ago. Factors such as these‚ change the way we perceive and value products‚ as we now are more knowledgeable as well as manufacturers having by law to print the ingredients and content of the products ingredients on the back of most food products‚ allowing consumers to become more educated
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