Large‚ crisp snowflakes fell gracefully from the skyline like dancing fairies. The taste of excitement lingered in the misty air. As the shop lit up like a Ferris wheel on a fair ground and as the door began to rotate‚ the ever-awaiting crowds stood brimmed with delight. They began to swarm the door like a gathering of bees. The pounding of enthusiastic footsteps shook the ground as if a herd of elephants had passed. Staff‚ who worked in military precision‚ warmly greeted the over joyed kids as they
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CUSTOMER SATISFACTION AND LOYALTY IN LOGISTICS SERVICES @ DHL EXPRESS (I) PVT LTD A PROJECT REPORT Submitted in Partial fulfillment of the degree of requirement for the award of MASTER OF BUSINESS ADMISTRATION (Marketing & HR) Submitted by GAURAB DUTTA Registration No: P07BA126 Under the guidance of Dr. S. Lalitha Prof. in Management Studies BHARATH UNIVERSITY SCHOOL OF MANAGEMENT STUDIES Chennai 600073 India May 2009 School of Management Studies 173‚ Agaram
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Title : Establishing profitable customer loyalty for multinational companies in emerging economies Reference Bowen‚ John T. and Shiang-Lih Chen (2001)‚ “The Relationship Between Customer Loyalty and Customer Satisfaction‚” International Journal of Contemporary Hospitality Management‚ 13 (5)‚ 213–17. Research Problem : establishment of “profitable customer loyalty” Problem Analysis : Inspite of investing time resource and finance there is no guarantee of sucesss. RELATED RESEARCH
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An Analysis on Customer Care Strategy of Southwest Airline |Prepared by: |Name | |SN: |ID number | |Class: | | |To: |Your tutor
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Baby’s Ink a tattoo shop in Eugene‚ Oregon it is very different from other tattoo parlors because of its overall atmosphere to customer service quality to its artist work quality. You get that deja-vu feeling at Cry Baby’s‚ because it’s homely. When you walk in the door at Cry Baby’s Ink you notice something different about this from other tattoo parlors…the walls are painted very bright neon green and there are racks of clothing which is different from your average tattoo shop. Not to mention Cry
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Major Research Project [For the partial fulfillment of requirement towards degree in Master of Business Administration (MBA)‚ 2009-11 of Devi Ahilya Vishva Vidhalay (DAVV)‚ Indore] On “An evaluative study on the factors influencing customer satisfaction in BIG BAZAAR in Indore” Guided By: Submitted By: Mr. Giriraj Godani Hareram chouhan MBA IV Semester
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(one man on top full of confidence and great ideas who has a big vision and a complete game plan in mind and sees himself going places‚ meeting goals and deadlines and then to men on the bottom pulling my ideas and confidence down faster than I can get on paper). I have always felt like my mind is going a million miles a minute with ideas and at the time I will be very excited about it‚ but when it comes to sitting down and putting it in writing‚ my lack of confidence and knowledge about writing
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WE need more acceptance of error‚ of being wrong. This might sound an odd proposition. Most of us strive to avoid mistakes‚ at work and home. We bring up our children to answer exam questions correctly rather than incorrectly. And yet‚ despite our desire to be right‚ error is necessary. It is part of what makes us human. We resist this. After all‚ the pleasure we take in being right is one of the most fundamental we have. The opportunity to say‚ or at least think‚ ’’I told you so’’‚ exists in just
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When early childhood’s happy days In memory I see once more Along the lovely verdant shore That meets a gently murmuring sea. When I recall the whisper soft Of zephyrs dancing on my brow With cooling sweetness‚ even now New luscious life is born in me. When I behold the lily white That sways to do the wind’s command‚ While gently sleeping on the sand The stormy water rests awhile; When from the flowers there softly breathes A bouquet of ravishingly sweet‚ Out-poured the newborn dawn to meet‚ As
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have increased y-o-y that has negative impact on the operating profits. The reduction of manpower cost or the rightsizing of this cost can be properly planned through natural attrition and redefinition of job scopes that need key union and association buy in for success. This has always been done as a top down approach but in all fairness‚engagement at the shop floor needs to be intensified as it is the personnel at this level that will impact the bottom line in terms of efficiency‚ productivity
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