level of customer satisfaction on company revenues; Survey on Sri Lankan Travel Agencies Introduction/Rationale Customer satisfaction is a term used among many organizations and businesses; this is the level of happiness or pleasure created in a customer after selling a product or service to that customer. Most of the companies are worried about the level of the customer satisfaction that they provide for their new and existing customers. Higher the customer satisfaction‚ higher will be the
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PSG COLLEGE OF ARTS AND SCIENCE Coimbatore -14 An autonomous college and Affiliated to Bharathiar University The effects of Promotional strategies in the Marketing of financial services in ICICI Bank by Suryabala.S BBM II Dec 2011 The effects of Promotional strategies in the Marketing of financial services in ICICI Bank 2011 TABLE OF CONTENTS: Preface Executive Summery o Research objectives Introduction o Scope Research o Research methodology o Sampling o Data collection
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Radio: The Canary in the Coal Mine” Executive Summary Business Model We believe that KRCB’s current business model resembles PBS’ which is shown in Figure 1. KRCB’s business model has many gaps in it from community anchors to universal access and connectivity. KRCB isn’t able to afford the new technologies in the TV and radio segments‚ and they cannot hold on to board members within the community long enough to have strong anchors from the community within the company. Current Mission
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Wal-Mart’s Strategic Quality Management and Customer Satisfaction MGT/449 December 5‚ 2010 Dr. Olivia Herriford Wal-Mart’s Strategic Quality Management and Customer Satisfaction One organization that has become successful in many aspects of satisfaction and quality is Wal-Mart. This organization started out providing basic products to customers during certain hours of the day and evening‚ and then expanded the become Wal-Mart Supercenters by also providing groceries and becoming a 24-hour
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explore the level of resilience and life satisfaction among divorced women in India OBJECTIVE: 1. To check the relationship of resilience and life satisfaction among divorced women 2. To assess the level of resilience among divorced women 3. To investigate the level of life satisfaction among divorced women HYPOTHESES: -Resilience is positively correlated with life satisfaction. -There will be significant difference between the level of life satisfaction among women divorced for less than 5years
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Customer satisfaction refers to the extent to which customers are happy with the products and services provided by a business. Customer satisfaction levels can be measured using survey techniques and questionnaires. Gaining high levels of customer satisfaction is very important to a business because satisfied customers are most likely to be loyal and to make repeated orders and to use a wide range of services offered by a business. The need to satisfy customer for success in any commercial enterprises
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Applied H.R.M. Research‚ 2010‚ Volume 12‚ Number 1‚ pages 17-39 An Investigation of Country Differences in the Relationship Between Job Satisfaction and Turnover Intentions Lap Luu California State University‚ Long Beach Keith Hattrup San Diego State University The relationship between job satisfaction and turnover is important due to the extensive costs of turnover in most organizations. Unfortunately‚ little is known about how cultural differences at the national level‚ such as differences
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their children. Chapter 14 Living well: Stress‚ Coping and life Satisfaction in Adulthood: Introduction: This point in life of adulthood is brought by the feeling of seeing themselves as all grown up. Contributing by the owning of many possessions like houses and cars to their name. This chapter also showcases adults‚ reflecting on their life and what is important to them. Life Satisfaction: What is a Well-Lived Life? Life satisfaction when it originates to money takes shape during this time. This
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BB11170684 | | 1.0 Research Topic Factors that affect customer satisfaction in the hotel industry. 2.0 Research Background The English word “hotel” derives from the French word hôtel (coming from hôte meaning host). It refers to a townhouse which is any building that is frequented by seeing visitors. A hotel is an establishment which provides lodging for a paid short term basis. Kotler (1996) defined customer satisfaction as “the level of a person’s felt state resulting from comparing a
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Equities Hong Kong/China Company Report Initial Coverage Nine Dragons Paper (2689 HK) 23 July 2013 China / Industrials / Paper From fast expansion to debt reduction We initiate coverage on Nine Dragons Paper (ND Paper) with an ACCUMULATE rating and a target price of HK$5.4‚ suggesting 11% upside potential. The rapid capacity expansion stage is coming to a slow down and the company is expected to focus more on debt reduction and raising profitability. Entering 2H
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