Customer Service Assignment Nicole Bates FETAC LEVEL 5 Customer Service Collection of Work Consumer Legislation Assignment (20%) Brief: 1. Identify the key elements of consumer legislation associated with your industry. 2. Identify the functions of associated regulatory organisations. 3. Explain the applicable standard/rating systems. I declare that this work is my own. Signed ______________________________________ PPSN:_______________________________________
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Customer service 1 © NSW DET 2008 Topic 1 - Customer service 2 © NSW DET 2008 Introduction It may seem strange that you are studying an area that you already know so much about—customer service. Whether we realise it or not‚ we always judge organisations that we come in contact with and so we already have quite a good understanding of a customer’s perspective. In this module we will put this understanding into a structured model‚ so it can contribute to developing organisational
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ELECTONIC MEDICAL RECORDS Katie Percival Northeast Technical Institute February 15‚ 2013 Principles of Health Information Many doctors and hospitals are now using electronic medical records systems. Slowly‚ old files with long background histories are being uploaded via electronic means. At the same time‚ technology has made it possible to keep these files safe from damages or being lost. Computer programs designed for backup have become available. More and more features are being added to
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CLEANLINESS 3. REAL WELCOME & THANK YOU 4. HOSPITALITY GESTURES 5. CUSTOMER COMPLAINTS & RECOVERY 6. SECURITY 7. GOOD COMMUNICATION & FOLLOW-UP 8. BIRTHDAY PARTIES 9. LOCAL STORE MARKETING (LSM) 10. PRODUCT AWARENESS AND COMPANY INFORMATION 1 11 28 32 37 42 50 56 58 64 1. INTRODUCTION 3. The One-Day Course The final stage of your development will involve your attendance on the Customer Care Course. Attending the one-day Customer Care Course will give you an opportunity to further improve and
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PROTECTION OF REFUGEES IN INDIA Deepak Shahi and Navrati Dongrey 2nd year B.A LL.B (Hons) . Rajiv Gandhi National University of Law‚ Patiala‚ Punjab ABSTRACT The development of the society and the nation brings with itself a lot of problems
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Student Records System. Student records system is professional and academic discipline concerned with the strategic‚ managerial and operational activities involved in the gathering‚ processing‚ storing‚ distributing and use of information‚ and its associated technologies‚ in society and organizations. Specifically‚ this computer-based record system is complementary networks of hardware/software that people or organization use to collect‚ filters‚ and process‚ create and distribute data. Records systems
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THE CONSUMER PROTECTION ACT‚ 1986 Though consumer is the purpose and most powerful motivating force of production‚ yet at the same time consumer is equally vulnerable segment of the whole marketing system. Attempts have been made to guard the interest of the consumer in a sporadic way till 1986‚ when Government of India enacted a comprehensive legislation-Consumer Protection Act‚ to safe guard the interest of the consumer than ever before. The Consumer Protection Act‚ 1986‚ applies to
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Unit 1 Assessment Assessment You should use this file to complete your Assessment. The first thing you need to do is save a copy of this document‚ either onto your computer or a USB drive Then work through your Assessment‚ remembering to save your work regularly When you’ve finished‚ print out a copy to keep for reference Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name‚ the course title
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Electronic Medical Records In this article the author explains patients’ records at healthcare facilities may now be stored using electronic medical records (EMR) instead of the paper charts that have been used in the past. EMRs have several disadvantages and advantages. One of the biggest disadvantages to EMRs is the high initial start-up cost. The healthcare facilities have to buy the equipment to begin the process. They also have to hire people to convert their current files from paper copies
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parents don’t know what adoptees have been through. Luckily in some states in the U.S. adoptees are allowed to see their birth record. Still many adoptees never meet or find out who their biological parents. Since 1940 adoptees have not been able to look at their birth record in most places. Those who support say that adoptees should be able to look at their birth record
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