A PROJECT REPORT ON SERVICES OPERATIONS MANAGEMENT special reference to BPO SECTOR by Gaurav Tyagi 10DM-189 Gaurav Singh 10IB-029 Neha Sinha 10DM-093 Neha Kaushik 10DM-092 Harsh Shah 10IB-030 Keshav Shenoy 10HR-019 2010-2012 Under the guidance of Prof. Kunal Ganguly INSTITUTE OF MANAGEMENT TECHNOLOGY INTRODUCTION Manufacturing‚ service and agriculture are the major economic activities in any country. In India‚ manufacturing and services together
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& Beverage Operations • • • • • • • • Food and Beverage Management Kitchen Food Operations Bars Stewarding Department Catering Department Room Service/In-Room Dining Trends Introduction to Hospitality Fifth Edition John Walker Copyright ©2009 by Pearson Education‚ Inc. Upper Saddle River‚ New Jersey 07458 All rights reserved. Food and Beverage Management • The director of food and beverage reports to the general manager and is responsible for the efficient and effective operation of the following
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Unit 18 Facilities Operations and Management Task 1 Envisage about scenario that you were one of the directors of a hotel as stated below. Search information about the hotel facilities and the operational responsibilities of a facilities manager. Tai O Heritage Hotel is a small sized 3-star hotel located at the northwest of Lantau Island. The building was a police station which was built on the small hill next to a ferry pier about 90 years ago. It ceased to operate in 2002. Hong Kong Heritage
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Supply Chain Operations Reference Model (SCOR): Information about (SCC) Developed by Supply Chain Council (SCC) SCC: Independent‚ not-for-profit corporation organized in 1996 by: Global management-consulting firm‚ Pittiglio Rabin Todd & McGrath (PRTM) and Market research firm‚ Advanced Manufacturing Research (AMR) in Cambridge‚ Massachusetts. Started with 69 voluntary companies; now close to 1000 members. SCC Objective: To develop a standard supply-chain process reference model enabling effective
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BA 105 OPERATIONS AUDIT BY GO‚ PARUNGO‚ SHIE‚ YU‚ ZARRAGA Introduction The Philippines is considered one of Asia’s top booming middle class. With the rise in status and disposable income of this emerging group‚ a change in purchasing patterns and brand preference can be observed. This is reflected in the industry of retail‚ specifically in women apparel‚ by a stronger volume and value growth. Global apparel industry will be valued at $1‚184.1 billion by 2013‚ a 15.4% since 2008. Within this
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advantage to guarantee minimizing cost and maximizing profits. It’s very important to have a good marketing and finance systems but studies proved that its more effective if you also have a well-designed operation management(production/service) system. The most important key point to design an operation system Design of goods and services Managing quality Process and capacity Location strategy Layout strategy Human resources and job design Supply chain management Inventory management
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Port and Terminal Operations GBTT 457 2010 Justin M Coody PORT OF HOUSTON 4/22/2010 Port and Terminal Operations GBTT 457 Justin Coody 23APR2010 The following information was obtained from the Port Authority of Houston’s main webpage. The port of Houston is a diverse collection of properties and facilities offering a wide range of services. The port of Houston has the equipment to handle everything from liquid cargo‚ food‚ and break bulk‚ to automobiles and ISO containers. The next three
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BA7301 ENTERPRISE RESOURCE PLANNING COURSE OBJECTIVES To understand the business process of an enterprise To grasp the activities of ERP project management cycle To understand the emerging trends in ERP developments LT P C 3003 COURSE OUTCOMES Knowledge of ERP implementation cycle Awareness of core and extended modules of ERP UNIT I INTRODUCTION 8 Overview of enterprise systems – Evolution - Risks and benefits - Fundamental technology - Issues to be consider in planning design
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Part 1a Statement 1: “The airport transfers passengers and freight between ground and air.” I agree with statement 1 as stated above. The airport is a facility or a ‘gateway’‚ which bridges passengers and freight from the ground to the aircraft‚ which brings them through the air. At the destination‚ another ‘gateway’ meets them‚ and bridges them from the air back to the ground. The “gateway” uses many other facilities and/or services to ensure a seamless transfer of passenger or freight between
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Being in the right location is a key ingredient in a business ’s success. If a company selects the wrong location‚ it may have adequate access to customers‚ workers‚ transportation‚ materials‚ and so on. Consequently‚ location often plays a significant role in a company ’s profit and overall success. A location strategy is a plan for obtaining the optimal location for a company by identifying company needs and objectives‚ and searching for locations with offerings that are compatible with these needs
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