disengaged"‚ or extremely negative in their workplace. This costs the economy up to $300 billion dollars a year in productivity ("New Book" 1). This paper shows the linkages between employee satisfaction and customer satisfaction and retention and business outcomes‚ and demonstrates how employee attitudes can be measured and improved upon. Part A describes linkage research‚ and presents evidence about how employee satisfaction correlates with customer service‚ market share‚ revenue generation‚ and
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UNEMPLOYMENT ANALYSIS IN KENYA Dawn Mwalo Supervisor: assistant Fastova N.I. Kharkov National University of Radioelectronics (Lenina street 14‚ department of Economic Cybernetic‚ Kharkov 61166‚ Ukraine‚ (057)70-21-490) E-mail: elizabeth_mwalo@yahoo.com The given work is devoted to one of the most important problems of unemployment in many nations’ economies. The main goals of this work are to make analysis of the tendency of trend of the unemployment rate
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operation management • Executive Summary Operation management is defined as the design‚ operation‚ and improvement of the systems that create and deliver the firm’s primary products and services. Somerset furniture company’s global supply chain was getting lose its competitive edge and even faced shipments delayed by as much as 40%. The company prides itself on customer service and fears that late deliveries to its customers would harm its credibility and result in lost customers and excessive
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Over the past several years‚ increasingly‚ there has been a trend within business and manufacturing community to associate JIT with Lean operations. According to “Reference for Business” Lean methodology is Westernized version of Japanese Just-In-Time system‚ where both of these systems share mostly the same characteristics and goals‚ and often used interchangeably. Whereas there are similarities between these two methodologies‚ there are also principal differences between them. It should be noted
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Director’s Project SCMHRD- Foundation Course-MBA Batch 2011-2013 Topic- Impact of Family Business on the overall business growth in the India and the world Introduction: Family enterprises form a backbone running right through the economy. They are particularly prevalent in the micro business sector (firms with fewer than ten employees). But they are also common in the rest of the small and medium enterprise (SME) sector‚ and some of the very largest private and quoted companies are family
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CASE STUDY I. INTRODUCTION Selling and operations are considered practical‚ doing activities‚ and sales people and sales manager can often be heard complaining that’s something is OK in theory but not in practice; implying that theory has no role in selling. However‚ even sales practices based on notions such trial and error‚ or experience depends on the presence of a set law-like propositions or theories. These typically exist as mental models that guide behavior but they are nonetheless‚ theoretical
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Understanding core Retail Store Operations and Consumers’ Buying Behavior of Electronic Consumer Goods at Tata CROMA‚ Infiniti Retail Ltd.‚ Mumbai an Industry Internship Project iConnect Core 2012-2014 Report January - June 2013 by Maulik Patel PGDM-GLC-RMM-442 ITM Business School‚ Navi Mumbai www.itm.edu | maulik.p@itm.edu Company Mentor : Faculty Mentor : Mr. Avinash Pereira Dr. Shelja Jose Kuruvilla Former Zonal Manager‚ Infiniti Retail Ltd.‚ Mumbai Professor
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The Operation of Accredited Resort in Nasugbu Batangas Resorts are classified in different categories based on the services that they offer accredited by the Department of Tourism in the Philippines. Accreditation is a certification issued by the Department of Tourism that the standards in the operation of the establishment concerned to ensure safety‚ comfort and convenience of tourist. A first class municipality of the province of Batangas‚ Nasugbu is a short distance (about 70 kms) from the
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MAJOR CHALLENGES IN MULTI-CULTURAL VIRTUAL TEAMS Robert Vinaja University of Texas-Pan American 1201 W. University Dr.‚ Edinburg‚ TX 78541 (956) 381-3314 Abstract: Some of the problems that multi-cultural virtual teams experience include: time delays in replies‚ lack of synergy among cross-cultural team members‚ communications breakdowns‚ unresolved conflicts among members‚ limited hours allowed to be worked and different holidays. This paper reviews major challenges faced by multi-cultural virtual
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SUB: OPERATIONS MANAGEMENT 1. Production planning functions can be broadly identified as a) Estimating ‚ routing ‚ distribution b) Estimating‚ routing‚ scheduling c) Estimating‚ distribution‚ collection d) Distribution‚ collection‚ scheduling 2. For efficient process of order picking by personnel‚ communication plays a vital role in any Organization and the directives they need to have are ____‚ _____ and _______. a) Simple‚ clear and straight b) Straight‚ clear and easy
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