and Receive Telephone Calls 1.1 Describe the different features of telephone systems and how to use them Telephone systems have many different features in order for them to be used in a professional manner. Answer Phone - this feature is used for out of office hours. It enables people to leave a message when no one is available to take the call. Call Holding - places a caller on hold when having to do another task. This could be an array of different things such as transferring a call to
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Make and Receive Telephone Calls This unit is about making and receiving telephone calls and transferring calls‚ when necessary‚ in a business environment. 1- Understand how to make telephone calls. 1.1 Describe the different features of telephone systems and how to use them. Telephone systems have many different features this allows us to handle and manage calls in a professional manner. • Call holding- places a caller on hold so you can perform another task. This could be to locate paperwork
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different features this allows us to handle and manage calls in a professional manner within a business environment. Call holding- This allows you to place an active call on hold for the purpose of retrieving information about the caller or re-directing the caller to somebody who can deal with the enquiry. This also allows you to look for customer details‚ gives time to pass on the information to the correct person that can help the caller. Call Waiting- This function will show that the caller is
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BA107 Make and receive telephone calls. 1.1- Describe the features of telephone systems and how to use them. On my own phone at work I have many different features such as * Loudspeaker * Volume * Hold * Transfer * End call Each one of these features has a different working. Loudspeaker- This is so myself and others around me can hear what the clients have to say‚ coming through the phone rather than a headset. Volume- This is so we can here the clients at the tone we want them weather
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Unit 107- Make and receive telephone calls Understand how to make telephone calls 1.1- Describe the features of telephone systems and how to use them. On my own phone at work o have many different features such as * Loudspeaker * Volume * Hold * Transfer * End call Each one of these features has a different working. Loudspeaker- This is so myself and others around me can hear what the clients have to say‚ coming through the phone rather than a headset. Volume- This is so
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This unit is about making and receiving telephone calls and transferring calls‚ when necessary‚ in a business environment. 1- Understand how to make telephone calls. 1.1 Describe the different features of telephone systems and how to use them. Telephone systems have many different features this allows us to handle and manage calls in a professional manner. · Call holding- places a caller on hold so you can perform another task. This could be to locate paperwork‚ find
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which is where Geek Squad comes into play. This has helped decrease return rates by 25%-35% of their products. B) Women have become a very important subject for Best Buy since they have started to have a lot more interest in buying personal computers and home entertainment systems for their own benefit. The problem with the women buying the products is that they are expecting service during and the purchase and an installation after the purchase‚ which wasn’t offered until Geek Squad started their company
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Cluster 1 VIDEO CASE 3: Geek Squad: A New Business for a New Environment Question A: Describe how technology has changed in the past five years. Over the past few years technology has changed and had significant impact on the way we live. Almost everyone has a smart phone‚ regardless of age or social status. We text and email instead of talk‚ because it faster and convenient. We can rent movies with a click of the button and stream it to our device or home. Everything is based
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Unit 2 – Geek Squad Case Assignment 1. What are the key environmental factors that created an opportunity for Robert Stephens to start the Geek Squad? During the 90’s there was not much competition in understanding technology‚ repair of advance technology or installation and programming. Also‚ with the introduction of high tech equipment‚ there was a lack of qualified talent which made it easy for the Geek Squad to flourish. Many consumers where highly interested in owning the technology but
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Question 1 What are the key environmental factors that created an opportunity for Robert Stephens to start the Geek Squad? Technology Changes – as he said. “as long as there is innovation‚ there is going to be new kind of chaos”. His experience as a consultant led him to realize that most people needed help with technology and that they saw value in a service whose employees would show up at a specified time‚ be friendly‚ use understandable language and solve the problem. Regarding the consumers:
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