Cornell Hospitality Quarterly http://cqx.sagepub.com/ Hotel Guests ’ Responses to Service Recovery: How Loyalty Influences Guest Behavior Pablo Zoghbi-Manrique-de-Lara‚ Miguel A. Suárez-Acosta and Teresa Aguiar-Quintana Cornell Hospitality Quarterly published online 28 November 2013 DOI: 10.1177/1938965513513348 The online version of this article can be found at: http://cqx.sagepub.com/content/early/2013/11/27/1938965513513348 A more recent version of this article was published on - Mar
Premium Factor analysis Validity Hotel manager
consumable goods and equipment are refers to the durable goods. In the supplies aspect‚ we have divided into two aspect of supplies‚ cleaning supplies and guest supplies. In cleaning supplies‚ these supplies are used as cleaning the hotel’s area frequently‚ we always use them when room attendant and public area attendant are cleaning the guest room and public area. For example‚ all-purpose liquid cleaner‚ we use it to clean most surface. Moreover‚ the glass cleaner and carpet cleaning chemicals‚
Premium Flooring Floors The Guest
Name:_____________________ Test #2 HMGT 0210: Legal Issues Fall 2012 Multiple Choice (30 points) Identify the choice that best completes the statement or answers the question. ____ 1. Which of the following is not outlawed by the Civil Rights Act of 1964? a.|Discrimination based on religion| b.|Discrimination based on sex| c.|Discrimination based on national origin| d.|Discrimination based on color| ____ 2. Which of the following types of establishment was barred from discrimination
Premium Civil and political rights Rights Civil Rights Act of 1964
sometimes hectic. However‚ the anticipation that we as parents feel waiting for our child’s reaction outweighs most of the problems that might arise. When planning a child’s birthday party there are many important details to remember: the theme‚ location‚ guest list‚ decorations and menu. First‚ you should decide on a theme‚ it is very important to planning a successful party. Without a theme there would be no party to plan. If the child is old enough they can choose what theme they want to have. My son
Premium The Guest The Child Child
Pina Colina Resort was good. I gained so much knowledge that I can apply to my future work. I learned that working is not that easy especially in our field because you need to deal with other people that you don’t even know. We need to be kind to the guests so that we can have a good impression to them. Since this is our first time to do a On-the-Job Training‚ I need to adjust in the environment. Since the Pina Colina Resort is located in Tagaytay‚ me and my Classmates are decided to rent a house to
Premium Training Skill The Guest
interned for three months and worked there for about a year. Even though I no longer work there‚ I did learn a lot about the company and its culture. The best way to understand Target culture is to understand their commitment to their employees and guests. Target’s commitment is to “foster an inclusive culture is a core value that’s integrated into every aspect of our business. By fostering an inclusive culture‚ we enable all of our team members to leverage their unique talents and high performance
Premium Culture The Guest Sociology
Perception is the sensory experience of the world around people and involves both the recognition of environmental atmosphere and actions in response to these. In the perceptual process‚ gaining information about properties and elements of the environment are critical for survival. Perception not only creates experience of the world around people‚ it also allows people to act within our environment. Values are the things that people believe are important in the way they live and work. Values determine
Premium Hotel The Guest Albert Camus
Reflective Learning Journal for Industry Practicum Student Details Full Name: Kan Yin‚ Ken Student No: 13601156S Employment Details Company Name: The Hong Kong Jockey Club General background of the company: The Hong Kong Jockey Club (HKJC) is a non-profit organization. The net-income of HKJC donates for charity work. For the operation‚ it provides horse racing‚ sporting and gambling entertainment in Hong Kong. There are two horse races at Sha Tin and Happy
Premium Hotel Hospitality industry Learning
LA CONSOLACION UNIVERSITY PHILIPPINES College of Hospitality Management Catmon‚ Malolos City‚ Bulacan Practicum Part – 1 Report BarCIE International Center Catmon‚ Malolos City‚ Bulacan Presented to: Mr. Michael B. Carreon Practicum Coordinator In Partial Fulfilment of the Requirements for the Degree of Bachelor of Science in Tourism Management (BSTM) Presented by: Chelsea Jane O. Ramos BSTM 2 SY 2013-2014 TABLE OF CONTENTS Acknowledgment...…………………………………………………………
Premium The Guest Room Rooms
Benihana it will be easy to see why I am declaring it to be my favorite restaurant. Benihana has unforgettable entertainment from the moment you walk in. Walking into the restaurant the guest will be greeted by the amazing aroma of some of the best food‚ laughter and fun for all! The server will take drink orders from each guest and when they come to bring the drink orders‚ the fun decorated souvenir glass starts out as a unique conversational piece‚ as the cook prepares the table for even more unforgettable
Premium Entertainment Food Cooking